Letter · Personal Injury & Compensation
Notice to a road authority of an incident, asking for inspection and complaint records
A letter giving a Victorian road authority the particulars of a notice of incident, and asking a road authority in Victoria, Queensland or New South Wales for the inspection, complaint and repair records for the site.
- Kind
- Letter. A letter or email you adapt and send.
- Where it applies
- Victoria, Queensland, New South Wales
- AI use
- Yellow You and the tool draft together, with you directing. You check every statement you rely on.
- Law stated as at
- 23 October 2026
- Status
- Maintained. Checked on 23 October 2026 against the 9 authorities it cites, for Victoria, Queensland and New South Wales.
- Version
- 1
- Source
- Written for this library
When to use it
Use when an injured person proposes to claim over the condition of a road, footpath or road infrastructure. In Victoria, send it within 30 days of the incident to the responsible road authority. It does not replace a Queensland notice of claim or a motor accident claim form.
Used for these tasks
- Assess a roads authority’s non-feasance defence before suing over a road or footpath injury
- Draft the pre-action notice or statutory claim form from the instructions
- Calculate limitation and pre-action notice deadlines from the injury facts
Each task page says how far AI may help with the task and what the lawyer must review.
How AI may be used
The lawyer and the tool complete the notice from the instructions and a map or photograph of the site, and the lawyer checks the authority, the 30 day count and every particular before it is sent.
AI may
- Fill the reg 14 particulars from the instructions, the site description and the date of the letter
- Name the responsible road authority the lawyer has identified, and no other
- Ask for inspection, complaint and works records for the site and the period the lawyer sets
AI must not
- Must not decide which body is the responsible road authority
- Must not say the authority is liable, or that actual knowledge is proved
- Must not apply the property-damage threshold to a personal injury
- Must not treat this letter as a Queensland notice of claim or a motor accident claim
The lawyer checks
- The recipient is the responsible road authority for that road, checked against the register or the council
- In Victoria, every particular in reg 14 is in the letter and it goes within 30 days of the incident
- The request for records is limited to the site and the period that matter to actual knowledge
- Draft only in the firm's approved tool. In Victoria and New South Wales, do not disclose confidential client information without authority under Australian Solicitors' Conduct Rules r 9.2.1. A Queensland solicitor checks the local conduct rules.
- If client information leaves the approved environment, check APP 11 and whether there is an eligible data breach under the Privacy Act notifiable data breach scheme.
Method: how the Green, Yellow and Red levels are decided. This is guidance for planning, not legal advice.
Read the full text
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The summary, the law it rests on and the AI-use guidance above stay public. Privacy.
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