Letter · Personal Injury & Compensation

Letter to an occupier and its insurer: notice of an injury and a liability response

A plaintiff firm's letter telling an occupier and its public liability insurer about an injury, asking for the insurer's details and a liability response, and asking that footage and incident documents be kept.

Kind: Letter. A letter or email you adapt and send.
Where it applies: Victoria, Queensland, New South Wales
AI use: Yellow You and the tool draft together, with you directing. You check every statement you rely on.
Law stated as at: 23 October 2026
Status: Maintained. Checked on 23 October 2026 against the 6 authorities it cites, for Victoria, Queensland and New South Wales.
Version: 1
Source: Written for this library

When to use it

Use after a fall or other injury on premises, to tell the occupier and its insurer and to ask for a liability response. Do not use it as a Queensland notice of claim, a Queensland notice of accident claim, a New South Wales statutory benefits claim, or a workers compensation claim form.

Used for these tasks

Each task page says how far AI may help with the task and what the lawyer must review.

How AI may be used

The lawyer and the tool draft the letter from the instructions and the records, and the lawyer checks every fact, the recipient and the state paragraph before it is sent.

AI may

Fill the date, place and short account of the incident from the signed instructions
List the documents and footage to be kept, using only items the instructions identify
Leave the Queensland notice paragraph in when the claim is a Queensland damages claim, and take it out otherwise

AI must not

Must not invent how the incident happened, the injuries, or what the occupier knew
Must not present this letter as a Queensland notice of claim, a notice of accident claim, or any claim form
Must not write anything in a statutory declaration or other verification
Must not send the letter, or enclose medical records, unless the lawyer has approved that

The lawyer checks

The account matches the instructions and does not overstate the injuries or the cause
The correct occupier and insurer are named, and paragraphs for other states are deleted
In Queensland, the approved-form notice and any law practice certificate are diarised separately from this letter
Draft only in the firm's approved tool. In Victoria and New South Wales, do not disclose confidential client information without authority under Australian Solicitors' Conduct Rules r 9.2.1. A Queensland solicitor checks the local conduct rules.
If client information leaves the approved environment, check APP 11 and whether there is an eligible data breach under the Privacy Act notifiable data breach scheme.

Method: how the Green, Yellow and Red levels are decided. This is guidance for planning, not legal advice.

Authorities

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