Letter · Personal Injury & Compensation

Request for a review of a New South Wales motor accident or workers compensation decision

A New South Wales letter asking a motor accident insurer for an internal review, or a workers compensation insurer for a review under section 287A. The motor accident part may be sent as a letter.

Kind: Letter. A letter or email you adapt and send.
Where it applies: New South Wales
AI use: Yellow You and the tool draft together, with you directing. You check every statement you rely on.
Law stated as at: 23 October 2026
Status: Maintained. Checked on 23 October 2026 against the 7 authorities it cites, for New South Wales.
Version: 1
Source: Written for this library

When to use it

Use for a claimant who wants the insurer, not the Personal Injury Commission, to review a decision. Keep either the motor accident part or the workers compensation part. For a motor accident, send it within 28 days of receiving the decision notice unless the lawyer has decided to make a late request.

Used for these tasks

Each task page says how far AI may help with the task and what the lawyer must review.

How AI may be used

The lawyer and the tool draft one part of the letter from the decision notice, and the lawyer checks that the decision is reviewable and that the request is in time before it is sent.

AI may

Copy the decision, the date of notice and the outcome from the insurer's letter
State the alternative decision and the reasons from the lawyer's instructions
Attach only documents the lawyer has marked as relevant to the review

AI must not

Must not leave both the motor accident part and the workers compensation part in the same letter
Must not describe the request as an application to the Personal Injury Commission
Must not say the original decision is stayed
Must not promise that legal costs of the motor accident internal review will be recovered

The lawyer checks

For a motor accident, the decision is one section 7.9 covers and the 28 days are counted from receipt of the notice
For workers compensation, the decision is a work capacity decision, a PIAWE decision, or a claim the insurer disputes, and the dispute has not been referred to the Commission
The SIRA workers compensation form is used where the insurer expects it, and the reforms page is checked before sending
Draft only in the firm's approved tool. In Victoria and New South Wales, do not disclose confidential client information without authority under Australian Solicitors' Conduct Rules r 9.2.1. A Queensland solicitor checks the local conduct rules.
If client information leaves the approved environment, check APP 11 and whether there is an eligible data breach under the Privacy Act notifiable data breach scheme.

Method: how the Green, Yellow and Red levels are decided. This is guidance for planning, not legal advice.

Authorities

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