Check a passenger's refund after a carrier cancels or significantly changes a flight
Key facts
- Human involvement
- YellowClose supervision
- How AI is used
- From the ticket and the carrier's notice, extract the flight number, the scheduled departure, what changed, and whether the passenger accepted an alternative flight, a voucher, a credit or other compensation. Do not calculate a refund amount.
- What the lawyer must review
- 14 CFR § 260.6 requires a covered carrier that is the merchant of record to provide a full and prompt refund of the airfare, including taxes and ancillary fees, to a consumer holding a nonrefundable ticket on a scheduled flight to, from or within the United States when the flight is cancelled or significantly delayed or changed and the consumer does not accept the changed flight, rebooking, or a voucher, credit or other compensation. Automatic-refund triggers are listed in § 260.6(a)(2), including a cancellation where no alternative or compensation is offered, a rejection, and a failure to respond by the departure timing the section states. You read the definitions of cancelled flight and significantly delayed or changed flight in § 260.2 before you apply them. This is not a fixed cash compensation scheme.
- Written for / version
- United States versionUS
Who does what
| Role | What they do |
|---|---|
| Assistance | Potential support includes extracting and organising information and assembling provisional schedules. Confirm the tool’s capability and permitted scope. |
| Lawyer | Set the scope, supervise the work closely, verify every part relied on, resolve omissions and exceptions, and approve the exact output. |
Checklist
- Confirm the output against the client’s instructions and the complete relevant source material, including omissions or contradictions.
- Resolve exceptions and record the responsible lawyer’s approval of the exact output and intended use.
Forms and precedents for this task
| Form or precedent | Kind | AI use | Summary |
|---|---|---|---|
| Carrier's response to a passenger delay or cancellation claim | Letter | AI use Yellow | A letter for an airline answering a passenger's claim after a delay or cancellation, separating Australian Consumer Law guarantees from Montreal Convention delay limits. |
Signed-in accounts can read the full text of each one. All precedents.