Index prior complaints for the Queensland all-reasonable-steps question
MaintainedLast reviewed
Key facts
- Human involvement
- YellowClose supervision
- How AI is used
- From the complaint files the lawyer has already collected, build a table with the date, the author, the person named, and the document and page. Do not decide that a complaint proves a breach.
- What the lawyer must review
- Decide which complaints go to whether the institution took all reasonable steps.
- Use the s 33E phrase, all reasonable steps, not reasonable precautions.
- A complaint about another child is not used until you decide the evidence question.
- Keep the file in the firm's system. Confidentiality and APP 11 apply.
Rules that apply
The document starts from the task name. Change it if this piece of work is different.
The work product
Forum. Queensland. A working index for a s 33D claim.
Produce. A source-tagged index of prior complaints and personnel notes already on the file.
Have ready. Complaint files the lawyer has collected; Personnel notes; The page of each document.
Example of the limit. Illustrative example: A 1998 note says a house parent was moved after a complaint, and it does not say what the complaint was. The tool records the date, the author and the page, and does not write that the move proves a breach.
Stop and hand it back when
- A row has no page.
- The index says the institution failed to take all reasonable steps.
Sources for this task were checked on 2026-10-23.
Who does what
| Role | What they do |
|---|---|
| Assistance | From the complaint files the lawyer has already collected, build a table with the date, the author, the person named, and the document and page. Do not decide that a complaint proves a breach. |
| Lawyer | Set the scope, supervise the work closely, verify every part relied on, resolve omissions and exceptions, and approve the exact output. |
Checklist
- Section 33E takes the institution to have breached the s 33D duty unless it proves it took all reasonable steps.
- The matters listed include the position in which the institution placed the person, including authority over the child or an ability to achieve intimacy or gain the child's trust.
- Earlier complaints are material for that question. The table does not decide it.
- Every row cites a document and a page. Do not write that the institution knew.
Sources
- Civil Liability Act 2003 (Qld) s 33E · 2026-10-23
- Civil Liability Act 2003 (Qld) s 33D · 2026-10-23
- OAIC, APP 11 security of personal information · 2026-10-23
Do not send the index outside the firm. It is confidential client and third-party information.
Do not replace the words all reasonable steps with the phrase used in another State's duty section.