Legal-specific · Transcription and meetings · Medium confidence
Plaud · Plaud hardware recorders and cloud transcription. Organisation tenants must lock the training opt-in setting. Consumer accounts are out of scope.
Hardware meeting recorder with cloud AI summaries. Trust centre claims SOC 2 Type II, ISO 27001/27701, no training by default, and ZDR at LLM subprocessors. Opt-in training in user settings must be admin-disabled for legal use.
Opens a private software assessment of Plaud for one task, with this profile’s questions to hand.
| Deployment | SaaS |
|---|---|
| Hosting regions | Multiple specified locations |
| Australian region | Unknown |
| Assurance | SOC 2 Type II, ISO 27001, ISO 27701, HIPAA |
| Training on customer content | Opt-out |
| Retention summary | LLM subprocessors claimed zero retention. Plaud's own audio/transcript retention period was not stated on the trust extract. |
| Pricing summary | Hardware plus cloud subscription; public matrix not captured. |
| Australian presence | Unknown — No AU residency named. Recording-consent law applies. |
Define the configuration, people, information and tasks being assessed.
Public claim only
Plaud hardware recorders plus cloud transcription/summaries. Trust centre: no training by default (opt-in in settings); LLM subprocessors on ZDR via DPAs. Consumer opt-in is a user setting — Enterprise must lock it.
Ask: Is this an organisation tenant with opt-in training disabled for all users?
Public claim only
Multi-region cloud-hosted. Regions not named as AU on the trust page extract.
Ask: Which region stores our recordings?
Public claim only
Wearable/device recording, transcription, summaries. Physical device in a meeting is obvious compared with a hidden bot, but consent is still required.
Ask: Device recording policy and consent script?
Not confirmed
No AU residency found. Listening-device statutes apply.
Ask: AU storage? Consent workflow?
Record the practical work needed to introduce and maintain the software.
Not confirmed
Hardware plus subscription. Prices not captured here.
Ask: Hardware + seat quote.
Not confirmed
Not specified on the trust extract.
Ask: Export to DMS/matter file?
Not confirmed
Not specified.
Ask: Support SLA?
Compare complete work at the required quality, including checking and correction.
Public claim only
Claims multiple enterprise transcription models including proprietary fine-tunes. No independent legal accuracy study.
Ask: Accuracy on Australian-accent privileged meetings?
Not confirmed
Note-taking aid only. Not for covert recording or affidavits.
Ask: Approved meeting types?
Compare the actual configuration with firm, client and jurisdiction requirements, supported by evidence.
Not confirmed
Device on the table still needs informed consent in many Australian contexts.
Ask: Mandatory consent before record?
Public claim only
Multiple enterprise-grade transcription models; LLMs under ZDR DPAs. Vendors not named on the extract.
Ask: Name every LLM and ASR vendor.
Public claim only
Trust page says DPAs with all subprocessors prohibit training and use ZDR. List not extracted here.
Ask: Published dated list.
Public claim only
No training by default; explicit opt-in in user settings. Fine-tuned transcription models are not trained on user data unless opted in. Consumer opt-in is a red flag unless admin-locked.
Ask: Admin-lock opt-in off and contractual no-training.
Not confirmed
Not specified.
Ask: Feedback used to train?
Public claim only
LLM layer claimed ZDR. Plaud's own store retention not stated in the extract.
Ask: How long does Plaud keep audio and transcripts?
Not confirmed
Not specified.
Ask: Delete audio/transcripts/embeddings on instruction?
Not confirmed
Not specified.
Ask: Staff access to recordings?
Not confirmed
SSO/SCIM not on the extract.
Ask: SSO, MFA, sharing controls?
Not confirmed
Not detailed on the extract (compliance badges only).
Ask: TLS/AES details?
Public claim only
GDPR, SOC 2 Type II, HIPAA, ISO 27001, ISO 27701, EN 18031 claimed. Reports not inspected.
Ask: Current SOC 2 and ISO certificates.
Public claim only
DPAs with subprocessors claimed. Customer MSA not inspected.
Ask: Customer DPA, cap, forum?
Public claim only
Multi-region cloud. AU not named.
Ask: APP 8 map.
Not confirmed
Not specified.
Ask: Breach notice timeline?
Not confirmed
Not specified.
Ask: Notice before a new LLM vendor?
Not confirmed
Not specified.
Ask: Export then deletion of device-cloud data?
Not confirmed
Not specified.
Ask: Cloud destinations for transcripts?
Not confirmed
Recording product.
Ask: Does summary chat use the open web?
Not confirmed
Physical record button is the action. Cloud sync may continue after the meeting.
Ask: Can we block cloud sync for sensitive matters?
Not confirmed
Transcripts need review. Opt-in training setting needs admin monitoring.
Ask: Who checks transcripts and the training opt-in flag?
Official pages reviewed for this profile, last reviewed 2026-09-20.
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