Checklist · Insurance Law
General Insurance Code claim timeframe register
Register of the claim timeframes in Part 8 of the General Insurance Code of Practice, from the October 2023 text of the Code.
- Kind
- Checklist. Steps or checks to work through and tick off.
- Where it applies
- Australia
- AI use
- Yellow You and the tool draft together, with you directing. You check every statement you rely on.
- Law stated as at
- 22 October 2026
- Status
- Maintained. Checked on 22 October 2026 against the 2 authorities it cites, for Australia.
- Version
- 1
- Source
- Written for this library
When to use it
Use to track a claim with an insurer that has adopted the Code, for a product the Code covers. It is not a breach finding, and it does not apply where the Code says the Part 8 standards do not apply.
Used for these tasks
- Track a claim against the Code of Practice timeframes
- Draft claims-handling advice from the policy and the claim file
Each task page says how far AI may help with the task and what the lawyer must review.
How AI may be used
AI may enter the date the claim was received and count the Code's business days once the lawyer has confirmed the count. It must not decide that the insurer breached the Code.
AI may
- Enter the date the claim was received and the dates of notices already in the file
- List which of the paragraph 78 circumstances are recorded in the file and which are blank
- Flag a file with no progress update recorded for 20 business days
AI must not
- Must not decide that a claim is fraudulent or that a catastrophe is an Extraordinary Catastrophe
- Must not decide that a timeframe was not practical
- Must not draft a breach allegation or a complaint
The lawyer checks
- The insurer has adopted the Code and the product is not in paragraphs 10 or 11
- Business days are counted from the Code definition, including the words that follow Monday to Friday
- Paragraphs 78, 83 and 85 are considered before a date is treated as missed
Method: how the Green, Yellow and Red levels are decided. This is guidance for planning, not legal advice.
Read the full text
The full text is available after you log in. It is free. When you log in you can:
- read the whole precedent, with its drafting notes beside it;
- copy it, or download it as a Word file or Markdown;
- add it to your firm’s knowledge base, so colleagues can find it;
- let the AI tools you connect read it from that knowledge base.
The summary, the law it rests on and the AI-use guidance above stay public. Privacy.
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All precedents for Insurance Law · Tasks and AI use in this area