Track a claim against the Code of Practice timeframes
Key facts
- Human involvement
- YellowClose supervision
- How AI is used
- From the claim lodgement date, the insurer’s correspondence and the information requests, build a tracker of each Code timeframe that applies to the claim (acknowledgement, requests for information, updates and the decision), the date each was met or missed, and any notice the Code requires when a timeframe will not be met.
- What the lawyer must review
- The lawyer confirms the version of the Code in force and which timeframes apply to this claim and insurer, decides whether any missed timeframe supports a complaint or affects the claim, and advises the client or the insurer.
- Written for / version
- US
Open a jurisdiction version of this task to see which instruments apply: US
Who does what
| Role | What they do |
|---|---|
| Assistance | Do not begin AI assistance until the responsible lawyer has defined and confirmed its permitted scope. |
| Lawyer | Set the scope, supervise the work closely, verify every part relied on, resolve omissions and exceptions, and approve the exact output. |
Checklist
- Use the version of the Code in force on the claim lodgement date; the current Code was last updated in October 2023.
- Check each date against the correspondence, not the claims system summary.
- Confirm the insurer subscribes to the Code before relying on it.
Forms and precedents for this task
| Form or precedent | Kind | AI use | Summary |
|---|---|---|---|
| General Insurance Code claim timeframe register | Checklist | AI use Yellow | Register of the claim timeframes in Part 8 of the General Insurance Code of Practice, from the October 2023 text of the Code. |
Signed-in accounts can read the full text of each one. All precedents.
Sources
These are suggested working checks. Confirm the required checking with the responsible lawyer before work starts; the checking approach does not establish permission to use AI.