Ask the Victorian Commission for an informal review
MaintainedLast reviewed
Key facts
- Human involvement
- YellowClose supervision
- How AI is used
- Draft an informal-review request that identifies the decision, the date the client became aware of it, and the documents the lawyer has marked. Do not lodge a tribunal application.
- What the lawyer must review
- Confirm the decision and the date the client became aware of it
- Check the request uses the published form and is within 12 months
- Do not treat the informal review as stopping the tribunal period
- Health records stay in the firm tool. ASCR r 9 and APP 11 apply, and a breach may be notifiable.
Rules that apply
The document starts from the task name. Change it if this piece of work is different.
The work product
Forum. Victoria. Informal review by the Transport Accident Commission, before any tribunal application.
Produce. A draft informal-review request identifying the decision and the marked documents.
Have ready. The decision; The date the client became aware of it; The documents the lawyer has marked.
Example of the limit. Illustrative example: The client became aware of a treatment denial six months ago. The draft asks for an informal review and records that the 12-month tribunal period is still running. The lawyer decides whether to protect that period.
Stop and hand it back when
- The date of awareness is unknown.
- Twelve months from awareness have passed and the lawyer has not directed a late-request check.
Sources for this task were checked on 2026-10-23.
Who does what
| Role | What they do |
|---|---|
| Assistance | Draft an informal-review request that identifies the decision, the date the client became aware of it, and the documents the lawyer has marked. Do not lodge a tribunal application. |
| Lawyer | Set the scope, supervise the work closely, verify every part relied on, resolve omissions and exceptions, and approve the exact output. |
Checklist
- An informal review is free. A review manager, working independently of the claims area, conducts it. The request is made on the published form within 12 months of becoming aware of the decision.
- A client may ask for a statement of reasons at any time. The informal review does not stop the 12-month period, counted from awareness, for the protocols or for tribunal review.
- If an informal review and a protocol or tribunal application are both lodged, the review manager withdraws the informal review unless the tribunal application was lodged to protect the 12-month right.
- A tribunal application is made within 12 months of becoming aware of the decision, or within 3 months of notice of the decision on a pre-issue review, whichever is last. A failure to decide a compensation claim within 21 days, where no further information was requested, or a denial, can be reviewed by the tribunal.
Sources
- Transport Accident Commission: Reviewing a TAC decision · 2026-10-23
- Transport Accident Commission: Making a claim for compensation · 2026-10-23
- County Court of Victoria: Use of artificial intelligence by court users, PNCCV 1-2026 · 2026-10-23
- Supreme Court of Victoria: Practice Note SC GEN 25 · 2026-10-23
The dispute-resolution protocols apply to decisions made on or after 1 March 2005 where the lawyer is a member of the Law Institute of Victoria or the Australian Lawyers Alliance. A represented client may not apply to the tribunal unless a pre-issue review is completed, unless the client and the Commission both consent in writing.
No tribunal generative-AI practice note was opened. If the dispute is later filed in the County Court, practice note PNCCV 1-2026 applies. If it is filed in the Supreme Court, Practice Note SC GEN 25 applies.