Practice area
NDIS & Disability Law
NDIS access, plan and support decisions, from the decision letter and internal review to external review, built on the treating evidence.
Jurisdiction
Tasks
GreenLawyer reviewYellowClose supervisionRedLawyer-led
| Task | How AI is used | Human involvement | What the lawyer must review |
|---|---|---|---|
| Build the NDIS participant's decision, review and deadline register | From the NDIA notices, plans, internal review decisions and Tribunal correspondence the lawyer uploads, extract every decision with its date of notice, whether the notice says it is reviewable, the 3-month internal review deadline, the 90-day point after an internal review request, the 28-day Tribunal deadline, plan reassessment dates and any nominee or guardian on the file. | GreenLawyer review | The lawyer checks each date against the notice itself, decides whether each decision is in fact reviewable, confirms when the notice was received rather than dated, and enters the deadlines in the firm's diary system. |
| Map the treating evidence against the access or support criteria | From the treating and assessment reports the lawyer has selected, extract each statement about impairment, permanence, functional capacity and the support sought into a table set against the access requirements or against each s 34 criterion for the disputed support, citing report and page, and list the criteria with no evidence against them. | YellowClose supervision | The lawyer reads each report against the table, decides whether the evidence actually meets each criterion, identifies what further report is needed and from whom, and rejects any entry the tool has paraphrased beyond what the author said. |
| Prepare the internal review request for an access or plan decision | Working with the lawyer from the decision notice, the evidence-to-criteria table and the firm's template, draft the written request for review under s 100: the decision under review, what the person wants instead, the grounds criterion by criterion and the list of enclosed reports. | YellowClose supervision | The lawyer settles the grounds, checks every reference to a report against that report, confirms the outcome sought is one the reviewer can give, and confirms the request is made within 3 months after notice and by a person entitled to make it. |
| Reconcile the NDIA's Tribunal documents with the participant's evidence | Index the documents the NDIA lodges with the Tribunal and the participant's own evidence set, match them item by item, and list reports, letters and requests that appear in one set but not the other, with dates and page counts. | GreenLawyer review | The lawyer confirms the matching, decides which missing items to put before the Tribunal, and checks whether anything the participant gave the NDIA was not before the decision-maker. |
| Prepare the letter of instruction to an expert for the tribunal review | Working with the lawyer from the issues list, the evidence-to-criteria table and the firm's precedent, draft the letter asking the treating or independent expert the questions the Tribunal must answer, with the documents to be provided and the Expert Evidence Practice Direction obligations attached. | YellowClose supervision | The lawyer settles the questions so they do not lead the expert, decides which documents the expert receives, and checks the letter against the Tribunal's Expert Evidence Practice Direction before it is sent. |
| Prepare the participant's or carer's statement for the tribunal review | The tool writes nothing into the statement or statutory declaration. It may produce a strictly tabular, source-tagged list of the documents the participant has referred to, and check the finished statement against the Tribunal's formal requirements. | RedLawyer-led | The lawyer takes the participant's or carer's account in their own words, records it, and confirms it reflects their own recollection and experience before it is signed. |
| Prepare the statement of facts, issues and contentions for an NDIS review | Working with the lawyer from the decision, the reconciled documents and the expert reports, draft the facts with page references and the contentions for each disputed support set against each s 34 criterion, for the lawyer to settle. | YellowClose supervision | The lawyer settles every contention, checks each fact against the evidence cited, checks any authority cited exists and supports the proposition, and decides whether disclosure of AI use is required. |
| Advise whether a requested support is an NDIS support and reasonable and necessary | From the request, the plan and the reports the lawyer supplies, extract the support, its cost and the evidence offered into a table beside the relevant NDIS supports list entries and the s 34 criteria. The tool does not write the advice. | RedLawyer-led | The lawyer decides whether the support falls within or outside the NDIS supports lists, whether another system such as health or education is responsible, whether each s 34 criterion is met, and writes the advice. |
| Review a behaviour support plan and its restrictive practice authorisation | Working with the lawyer from the behaviour support plan, the authorisation record and the provider's monthly reports, list each regulated restrictive practice in the plan, whether it is authorised under the local scheme, its expiry, and whether its use has been reported, and flag gaps. | YellowClose supervision | The lawyer decides whether each practice is authorised under the law of the State or Territory where it is used, whether any use was unauthorised and is a reportable incident, and what the provider must do now. |
| Build the reportable incident timeline and notification check | From the provider's incident records, shift notes and emails the lawyer supplies, build a timeline showing when each staff member and the provider became aware of the incident, the incident type, and the 24-hour and 5-day report due times computed from awareness. | YellowClose supervision | The lawyer decides whether the incident is a reportable incident and of which type, fixes when the provider became aware, and checks whether the reports were lodged on time. |
| Respond to a proposed banning order or revocation of registration | From the Commission's notice and the provider's records, extract each allegation into a table with the evidence the Commission relies on and the documents the client holds against it, and index the client's records. The tool writes nothing in the submissions. | RedLawyer-led | The lawyer writes the submissions, decides what to concede and what to contest, advises on the immediate-danger ground and on review in the Tribunal, and checks every fact relied on. |
| Draft the participant service agreement from the provider's template | Draft the service agreement from the provider's validated template using the participant's plan details, the supports to be delivered, prices, cancellation terms and complaint contacts. | GreenLawyer review | The lawyer validates the template once against the NDIS service agreement guidance and the provider's registration obligations, then checks the variable fields for each participant are complete and match the plan. |
| Assemble the NDIS access request and its evidence index | From the applicant's treating reports, assessments and identity and residence documents the lawyer has selected, build an index listing each document, its author, date and the access requirement it is offered for, and a checklist of the access request's required parts. | GreenLawyer review | The lawyer confirms the evidence set is complete for the requirements relied on, decides whether to lodge now or wait for further evidence given the limits on new access requests, and approves the request. |
| Prepare a request to vary or reassess an NDIS plan | Working with the lawyer from the current plan, the change in circumstances and the new reports, draft the request for a plan variation or reassessment, setting out what has changed, the supports affected and the evidence enclosed. | YellowClose supervision | The lawyer decides whether a variation or a reassessment is the right route, checks every statement about the participant's circumstances against the evidence, and confirms the participant or nominee approves the request. |
| Prepare a high support needs variation request after a budget reduction | Working with the lawyer from the notice of the budget reduction, the plan and the treating evidence, draft the variation request explaining the participant's high support needs and the effect of the reduction, with the evidence attached. | YellowClose supervision | The lawyer confirms the reduction is not itself reviewable and that the variation route applies, settles the request, and checks each statement about support needs against the evidence. |
| Build the negotiation and offers log for an NDIS tribunal review | From the correspondence with the NDIA's representatives, case event outcomes and the lawyer's file notes, log each position, offer and concession with its date, author and the supports and amounts concerned. | YellowClose supervision | The lawyer checks each entry against the correspondence, marks what is without prejudice, and uses the log to advise the participant on resolution. |
| Advise a participant on the NDIA's proposal to resolve a tribunal review | From the NDIA's proposal, the plan and the evidence-to-criteria table, set out side by side what the participant sought, what is offered and what is left out. The tool does not write the advice. | RedLawyer-led | The lawyer advises the participant or nominee on the merits of accepting, the prospects at hearing and the effect on the plan, and records the instructions. |
| Respond to an NDIS Commission compliance notice | Working with the lawyer from the notice, the provider's records and the remediation steps taken, draft the response and a remediation plan that answers each requirement in the notice with the evidence for it. | YellowClose supervision | The lawyer settles the response, checks every statement of what has been done against the records, decides what to contest, and confirms the provider can meet the dates it commits to. |
| Reconcile restrictive practice use records with authorisations and monthly reports | From the implementing provider's use records, the authorisations and the monthly reports lodged with the Commission, match each use to an authorisation and a reported entry, and list uses with no authorisation or no report. | GreenLawyer review | The lawyer decides whether any unmatched use was unauthorised, whether it must be reported as a reportable incident, and what the provider must correct. |
| Prepare a provider's evidence pack for an NDIS registration audit | Working with the lawyer from the provider's policies, procedures, staff records and service records, map documents to each applicable NDIS Practice Standard and draft the evidence index for the auditor, flagging standards with thin evidence. | YellowClose supervision | The lawyer checks the mapping against the Practice Standards, decides which gaps must be fixed before the audit, and confirms nothing is offered to the auditor that the provider cannot stand behind. |
| Advise a participant facing revocation of participant status | From the NDIA's notice and the participant's records, extract a dated table of the grounds stated, the evidence relied on and the participant's current supports. The tool does not write the advice. | RedLawyer-led | The lawyer advises on whether the grounds are made out, the evidence needed to answer them, the review route and timing, and what happens to supports in the meantime. |
Firm-wide obligations
Checks that apply across files.
Trust accounting & handling client moneyCosts, billing & litigation fundingClient-facing & access-to-justice AI toolsIncoming evidence — deepfakes & synthetic documentsAI decision systemsConfidentiality & client informationAML/CTF — the practice as a reporting entity
Precedents for this area
- Form
Application for review of an NDIA decision (Administrative Review Tribunal): what to lodge and when
Link to the Tribunal's NDIS review page and online application, with a guide to which NDIA decisions it can review, the internal review step (and the 90-day exception), the information to give, and AI use with participant records.
AI use Yellow - Letter
Request for internal review of an NDIA access or plan decision
A letter asking the NDIA to review a reviewable decision, such as an access refusal or a plan approval, within the 3-month limit: the decision, what should be decided instead, why, and the evidence mapped to the legal criteria.
AI use Yellow - Letter
Letter to a treating practitioner or expert requesting evidence for NDIS access, supports or review
A letter asking a treating practitioner or independent expert for a report addressing the NDIS legal criteria: the impairment, its permanence, functional capacity, the effect of treatment and the supports needed, with neutral questions and the duty owed in a Tribunal review.
AI use Yellow - Agreement
NDIS participant service agreement (provider template)
A provider's service agreement with an NDIS participant covering the content the NDIA recommends: parties and representatives, supports and prices, dates and reviews, rights and responsibilities, cultural safety, cancellations, changes, ending the agreement and complaints.
AI use Green - Letter
Provider's submissions to the NDIS Commission on a proposed revocation of registration or banning order
A structure for written submissions by an NDIS provider, key personnel or worker answering a notice that the Commissioner is considering revoking registration or making a banning order: grounds, facts, remediation, the statutory matters, and what follows if the decision is made.
AI use Red - Checklist
Behaviour support plan and restrictive practice authorisation review checklist
A checklist for reviewing a behaviour support plan that contains regulated restrictive practices: registration, plan timeframes, consultation and functional behaviour assessment, the conditions each practice must meet, state or territory authorisation, lodgement, monthly reporting and plan review.
AI use Yellow - Checklist
Reportable incident notification checklist and timeline (registered NDIS providers)
A provider's checklist and timeline for reportable incidents: whether an incident falls in a reportable category, when the provider became aware, the 24-hour and 5-business-day reports, unauthorised restrictive practices, and the record of what was lodged and when.
AI use Green
All precedents for NDIS & Disability Law. Signed-in accounts can read the full text.