Plan
Public claim only
Zoom AI Companion inside a Zoom workplace licence. Distinct from Zoom Phone/Meetings without AI. Federated third-party models with claimed ZDR.
Ask: Which AI Companion features are enabled in our Zoom account?
Legal-specific · Transcription and meetings · Medium confidence
Zoom AI Companion
Zoom Communications, Inc. · Zoom AI Companion on a Zoom Workplace organisational account. Optional custom agents. Consumer Zoom without Companion is out of scope.
In-meeting AI summaries and companion features. Zoom states it does not train on meeting content and uses ZDR with third-party model providers, with trust-and-safety exceptions. Outputs still need human checking.
Opens a private software assessment of Zoom AI Companion for one task, with this profile’s questions to hand.
TranscriptionDocument summarisationAgentic workflows
| Deployment | SaaS |
|---|---|
| Hosting regions | Unknown |
| Australian region | Unknown |
| Training on customer content | No |
| Retention summary | Third-party model providers: claimed zero data retention except trust-and-safety. Zoom-side AI artifact retention follows account settings (not specified in the extract). |
| Integrations | Zoom Meetings |
| Pricing summary | Often bundled in Zoom Workplace; confirm the exact SKU. |
| Australian presence | Yes — Zoom operates in Australia; AI Companion processing location not confirmed as AU. |
Product and intended use
Define the configuration, people, information and tasks being assessed.
Deployment
Public claim only
SaaS within Zoom cloud.
Ask: AU hosting for AI Companion processing?
Features
Public claim only
Meeting summaries, chat AI, agentic workflows/custom agents. Outputs can be wrong.
Ask: Disable custom agents?
Australia
Not confirmed
Zoom has AU presence for meetings; AI processing location not extracted as AU-only.
Ask: APP 8 for AI Companion?
Adoption and implementation
Record the practical work needed to introduce and maintain the software.
Pricing
Public claim only
Often included in Zoom Workplace; confirm SKU.
Ask: Is Companion included or add-on?
Integration
Public claim only
Native in Zoom meetings/chat. Entra SSO typically via Zoom admin.
Ask: SSO and who can start AI summary?
Support
Not confirmed
Zoom support SKU.
Ask: SLA?
Quality and human effort
Compare complete work at the required quality, including checking and correction.
Quality
Public claim only
Zoom warns outputs may be incorrect.
Ask: Accuracy of meeting summaries?
Task fit
Not confirmed
Summaries of meetings with consent. Not a citator. Agentic workflows need extra review.
Ask: Approved meeting types?
Data, controls and requirements
Compare the actual configuration with firm, client and jurisdiction requirements, supported by evidence.
clientAuthority
Not confirmed
Meeting AI may process client attendees. Consent/notice required.
Ask: Client-meeting policy?
modelProvider
Public claim only
Federated third-party generative AI providers with claimed ZDR and no training. Names not in the extract.
Ask: Name every model provider.
subprocessors
Public claim only
Third-party model providers plus Zoom entities.
Ask: List with locations.
trainingUse
Public claim only
Zoom does not use audio, video, chat, screen sharing, attachments or communications-like content to train Zoom or third-party AI models. Third-party providers may not train; ZDR with trust-and-safety exceptions (e.g. CSAM).
Ask: Confirm in the signed Zoom terms for our plan.
feedbackUse
Public claim only
Optional feedback may include prompts/responses/screenshots reviewed by Zoom employees to improve services.
Ask: Disable feedback sharing.
retention
Public claim only
ZDR at third-party model providers with limited trust/safety exceptions. Zoom's own store follows Zoom retention settings.
Ask: Meeting-summary retention in our account?
deletion
Not confirmed
Follows Zoom data management.
Ask: Delete AI summaries on instruction?
humanAccess
Public claim only
Zoom may access interaction data to provide/maintain/support. Feedback reviewers are Zoom employees if enabled.
Ask: When do staff read meeting AI content?
accessControl
Not confirmed
Zoom admin console.
Ask: Admin disable of Companion per user?
encryption
Not confirmed
Zoom meeting encryption exists; AI-store specifics not in the extract.
Ask: AI summary encryption?
assurance
Not confirmed
Zoom holds many certs at platform level; Companion scope not isolated here.
Ask: SOC/ISO scope including Companion?
contract
Not confirmed
Zoom customer agreement.
Ask: DPA covers Companion?
transfers
Public claim only
Third-party model ZDR still involves overseas inference.
Ask: APP 8 map.
incidents
Not confirmed
Zoom incident process.
Ask: Notice timeline?
changes
Public claim only
Federated model mix can change.
Ask: Notice before a new model provider?
exit
Not confirmed
Zoom offboarding.
Ask: Export AI summaries?
connectors
Public claim only
Custom agents and workflows if enabled.
Ask: Enabled agents list.
webSearch
Not confirmed
Companion may use tools.
Ask: Web tool off?
actionControl
Not confirmed
Agentic workflows and custom agents.
Ask: Human confirm for sends?
humanReview
Public claim only
Users must check AI-generated content for accuracy.
Ask: How do we log that review?
Sources
Official pages reviewed for this profile, last reviewed 2026-09-20.
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