Policy · Debt Recovery & Civil Enforcement
Quality-assurance protocol for AI-generated bulk demands and debtor correspondence
A firm protocol for demands and debtor letters drafted or sent with AI at volume: approved templates, data checks before sending, hardship, dispute, representative and limitation flags, contact limits, sampling rates, lawyer sign-off and incident handling.
- Kind
- Policy. A policy or procedure for a firm or client.
- Where it applies
- Australia
- AI use
- Yellow AI can help in set ways. A lawyer checks specific points before use.
- Law stated as at
- 17 October 2026
- Status
- Maintained. Checked against the cited sources on 17 October 2026.
- Version
- 1
- Source
- Written for this library
When to use it
Adopt before the firm uses AI or automation to draft, personalise or send letters of demand, reminders, SMS or emails to debtors on behalf of creditor clients. Review whenever templates, tools or the law change.
How AI may be used
AI may draft and personalise letters within approved templates from reconciled data, but every batch passes automated and human checks, flagged accounts are handled by a person, and a lawyer signs off before anything is sent.
AI may
- Personalise approved templates with reconciled account data
- Run the pre-send checks and route flagged accounts to human review
- Record contact attempts and enforce the contact limits
- Produce batch reports for lawyer sign-off
AI must not
- Must not create new template wording or change approved wording
- Must not send any communication without lawyer sign-off of the batch
- Must not contact a debtor who has a representative, a dispute, a hardship arrangement or an insolvency flag, except as this protocol allows
- Must not disclose a debt to anyone other than the debtor or their authorised representative
The lawyer checks
- The batch report shows all pre-send checks passed or were resolved
- The sample review met the required rate with no unresolved errors
- Templates in use are the current approved versions
- Incidents and complaints are logged and acted on
Method: how the Green, Yellow and Red levels are decided. This is guidance for planning, not legal advice.
Official form
Open the official form. Always use the current version from the issuer.
Read the full text
The full text is for signed-in accounts. It is free. When you sign in you can:
- read the whole precedent, with its drafting notes beside it;
- copy it, or download it as a Word file or Markdown;
- add it to your firm’s knowledge base, so colleagues can find it;
- let the AI tools you connect read it from that knowledge base.
The summary, the law it rests on and the AI-use guidance above stay public. Privacy.
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- Bankruptcy notice application (AFSA online) and creditor's statutory demand: checklist
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- Client notice: AI use in debtor-ledger triage and recovery prioritisation
All precedents for Debt Recovery & Civil Enforcement · Tasks and AI use in this area