Prepare the issues index for a proceeding on a disability or income policy
Key facts
- Human involvement
- RedLawyer-led
- How AI is used
- From the policy, the decision letters and the date table the lawyer has approved, build an issues index and a document index. The tool writes nothing that will be filed with a court.
- What the lawyer must review
- The lawyer writes every document that will be filed. The tool does not.
- Choose the court and apply that court's generative artificial intelligence practice note.
- Check the limitation period for a contract claim, and any personal-injury period.
- Do not put the client's medical records into a public tool.
Open a jurisdiction version of this task to see which instruments apply: NSWVICQLD
Who does what
| Role | What they do |
|---|---|
| Assistance | Supporting preparation only. From the policy, the decision letters and the date table the lawyer has approved, build an issues index and a document index. The tool writes nothing that will be filed with a court. The tool writes nothing into the document. Substantive advice, judgement and any restricted content remain with the responsible human. |
| Lawyer | Perform the substantive analysis and decisions. Independently check any permitted supporting work and approve the exact output for its intended use. |
Checklist
- Rule D.1.3: there is no monetary limit on the remedies for a superannuation complaint. A direct complaint is subject to the section D caps in the rules dated 8 October 2026.
- Rule D.4.2: those caps are adjusted on 1 January 2021 and every three years after that. The table for complaints submitted on or after 1 January 2024 is the one in the 8 October 2026 rules.
- Rule B.4.4.1: the superannuation disability time limits cannot be extended. That is a usual reason a proceeding is considered.
- Diary the state limitation period in the versions. Section 57 interest, if the insurer is liable, runs from the day it was unreasonable to withhold payment, at the rate in the regulations.
- Apply Practice Note SC GEN 25 in Victoria, Practice Note SC Gen 23 in New South Wales, or Practice Direction 5 of 2025 in Queensland, to anything prepared for that court.
Sources
- AFCA Complaint Resolution Scheme Rules, 8 October 2026 · 2026-10-23
- Limitation of Actions Act 1958 (Vic) s 5 · 2026-10-23
- Limitation Act 1969 (NSW) s 14 · 2026-10-23
- Limitation of Actions Act 1974 (Qld) s 10 · 2026-10-23
- Supreme Court of Victoria, Practice Note SC GEN 25, 14 May 2026 · 2026-10-23
- Supreme Court of New South Wales, Practice Note SC Gen 23 · 2026-10-23
- Supreme Court of Queensland, Practice Direction 5 of 2025 · 2026-10-23
- Insurance Contracts Act 1984 (Cth) s 57, interest on claims · 2026-10-23
Medical, wage and claim records stay in a firm-controlled tool. ASCR r 9 and Australian Privacy Principle 11 apply. A loss or unauthorised disclosure that is likely to result in serious harm may be notifiable under the Privacy Act 1988 (Cth).
These are suggested working checks. Confirm the required checking with the responsible lawyer before work starts.