Take a staff account of the events for a complaint or dispute file
Key facts
- Human involvement
- RedLawyer-led
- How AI is used
- Index the records the account refers to, cross-reference each of them to the lawyer's topic list, and list the assertions in the account the lawyer has written that have no supporting record yet. The tool writes nothing into the account: no draft, no first draft, no scaffold, no suggested paragraphs and no narrative of what the person did.
- What the lawyer must review
- The lawyer takes the account from the person, records it in that person's own words, and confirms before it is signed that every assertion is the person's own recollection and is either supported by a record or expressly identified as recollection alone.
- Written for / version
- US
Open a jurisdiction version of this task to see which instruments apply: US
Who does what
| Role | What they do |
|---|---|
| Assistance | Supporting preparation only. Index the records the account refers to, cross-reference each of them to the lawyer's topic list, and list the assertions in the account the lawyer has written that have no supporting record yet. The tool writes nothing into the account: no draft, no first draft, no scaffold, no suggested paragraphs and no narrative of what the person did. The tool writes nothing into the document. Substantive advice, judgement and any restricted content remain with the responsible human. |
| Lawyer | Perform the substantive analysis and decisions. Independently check any permitted supporting work and approve the exact output for its intended use. |
Checklist
- Confirm the instructions, the jurisdiction and the complete relevant material before starting.
- The lawyer takes the account from the person, records it in that person's own words, and confirms before it is signed that every assertion is the person's own recollection and is either supported by a record or expressly identified as recollection alone.
- Check the output against the source documents named in it before it is relied on.
Forms and precedents for this task
| Form or precedent | Kind | AI use | Summary |
|---|---|---|---|
| AFCA complaint: online form and downloadable complaint form | Form | AI use Yellow | Link to AFCA's general complaint routes. |
| AFCA agent authority | Form | AI use Yellow | Link to the AFCA agent authority. |
| AFCA statement of financial position | Form | AI use Yellow | Link to the AFCA statement of financial position. |
| AFCA resolution of directors | Form | AI use Yellow | Link to the resolution of directors PDF listed on the AFCA forms page. |
Signed-in accounts can read the full text of each one. All precedents.
Sources
- https://www.afca.org.au/what-to-expect/the-process-we-follow · 2026-09-27
- https://www.afca.org.au/about-afca/rules-and-guidelines/rules · 2026-09-27
- https://download.asic.gov.au/media/3olo5aq5/rg271-published-2-september-2021.pdf · 2026-09-27
These are suggested working checks. Confirm the required checking with the responsible lawyer before work starts; the checking approach does not establish permission to use AI.