Plan and modules
Not confirmed
Public website only; no terms, DPA or pricing reviewed in this pass.
Ask: Which plans, modules and regions of Smith.ai legal answering does an order cover, and which need a separate review?
Legal-specific · Intake and client service · Low confidence
Smith.ai legal answering
Smith.ai · Public website only; no terms, DPA or pricing reviewed in this pass.
AI plus human answering and intake service for law firms that screens leads and books consultations.
Opens a private software assessment of Smith.ai legal answering for one task, with this profile’s questions to hand.
Intake and triage
| Deployment | Not published |
|---|---|
| Hosting regions | Unknown |
| Australian region | Unknown |
| Training on customer content | Unknown |
| Pricing summary | No price was stated on the pages read for this pass. |
| Australian presence | Unknown — Not established from pages read. |
Product and intended use
Define the configuration, people, information and tasks being assessed.
Deployment and hosting
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: Where is Smith.ai legal answering hosted for an Australian customer, and is any private or on-premises deployment offered?
What the public page describes
Public claim only
On the page reviewed 2026-10-10, the vendor states: "Smith.ai answers every call, screens out unqualified leads, and books high-potential clients on your calendar, so your firm can focus on winning cases instead of managing intake." "Without modern intake and call handling, law firms lose qualified leads, frustrate potential clients, and distract attorneys from billable work. We fix that — and supercharge your client communications." These are the vendor's own words, not a contract term.
Ask: Which of the described functions are in the subscription, and which are preview or separately priced?
Legal-content jurisdiction
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: Which Australian jurisdictions and primary-law collections does Smith.ai legal answering actually cover, and how current are they?
Adoption and implementation
Record the practical work needed to introduce and maintain the software.
Licence and price
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: Provide the price, unit, term, renewal and overage for the subscription we would buy.
Integrations
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: Which practice systems does Smith.ai legal answering connect to, and where are prompts and outputs stored?
Support
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: What support hours, severity targets and Australian coverage apply to the subscription?
Quality and human effort
Compare complete work at the required quality, including checking and correction.
Quality evidence
Public claim only
The only quality-related wording found on 2026-10-10 is the vendor's own: "Smith.ai answers every call, screens out unqualified leads, and books high-potential clients on your calendar, so your firm can focus on winning cases instead of managing intake." No independent evaluation was in the pages read.
Ask: What independent evaluation, if any, supports the quality claims on the public page?
Task fit
Public claim only
The public page supports this description: AI plus human answering and intake service for law firms that screens leads and books consultations. The description was not checked against a contract.
Ask: Which of our tasks is Smith.ai legal answering proposed for, and which tasks are outside that use?
Data, controls and requirements
Compare the actual configuration with firm, client and jurisdiction requirements, supported by evidence.
Authority to use client information
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: Which agreement authorises the firm to put client information into Smith.ai legal answering, and who must approve it?
Model provider
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: Which model providers process prompts and documents, and can the customer choose or exclude one?
Subprocessors
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: Provide the current subprocessor list and the notice given before it changes.
Training on customer content
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: Is customer content used to train or improve a model, and what is the default?
Feedback and improvement
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: How are ratings, corrections and support tickets used, and can that use be refused?
Retention
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: How long are prompts, documents and outputs kept, and who sets that period?
Deletion
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: How does a customer delete content, and when is it removed from backups?
Human access
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: Which vendor staff can read customer content, and under what conditions?
Access control
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: Which access controls are available, including SSO, MFA and matter-level permissions?
Encryption
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: What encryption is stated for data in transit and at rest?
Assurance
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: Which assurance reports will be provided under the contract, as distinct from a badge on a web page?
Contract
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: Which entity contracts, and which terms, DPA and order form apply to this subscription?
Transfers
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: In which countries is customer content stored and processed, and what transfer terms apply?
Incidents
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: What security-incident notice is promised, to whom, and within what time?
Changes
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: How are changes to the product, model or terms notified, and what termination right follows?
Exit
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: How is customer content returned or deleted when the subscription ends?
Connectors
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: Which connectors can reach firm or client systems, and who can turn them on?
Web search and external calls
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: Can the product send prompts or documents to the open web or a third-party search index?
Actions taken by the product
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: Which actions can the product take without a person confirming each step?
Human review
Not confirmed
The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this.
Ask: What does the vendor require a lawyer to check before the output is used?
Sources
Official pages reviewed for this profile, last reviewed 2026-10-10.
Related tasks
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Add this product to your toolset for a particular task, or use it with a practice-area checklist. Add to your toolset Practice areas Best AI intake and client service tools Australia