Plan and modules
Not confirmed
Public website only; no terms, DPA or contract reviewed in this pass.
Ask: Which plans, modules and regions of Law App does an order cover, and which need a separate review?
Legal-specific · Practice management · Medium confidence
Law App
Law Support Australia · Public website only; no terms, DPA or contract reviewed in this pass.
Practice management for Australian firms, hosted in Australia. Lawrence, the AI assistant, is listed as coming December 2026. Charged per file opened; marketed to firms leaving FilePro.
Opens a private software assessment of Law App for one task, with this profile’s questions to hand.
Matter managementAgentic workflows
| Deployment | Not published |
|---|---|
| Hosting regions | Australia |
| Australian region | Stated, not guaranteed |
| Training on customer content | Unknown |
| Pricing summary | Charged per file opened (amount not stated). Source: https://lawsupport.com.au/. |
| Australian presence | Yes — Hosted in Australia with Australian-based phone support (vendor page). |
Product and intended use
Define the configuration, people, information and tasks being assessed.
Deployment and hosting
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: Where is Law App hosted for an Australian customer, and is any private or on-premises deployment offered?
What the public page describes
Public claim only
On the page reviewed 2026-10-10, the vendor states: "Built on the latest technology and hosted in Australia, by a team with 26 years in legal software." These are the vendor's own words, not a contract term.
Ask: Which of the described functions are in the subscription, and which are preview or separately priced?
Legal-content jurisdiction
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: Which Australian jurisdictions and primary-law collections does Law App actually cover, and how current are they?
Adoption and implementation
Record the practical work needed to introduce and maintain the software.
Licence and price
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: Provide the price, unit, term, renewal and overage for the subscription we would buy.
Integrations
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: Which practice systems does Law App connect to, and where are prompts and outputs stored?
Support
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: What support hours, severity targets and Australian coverage apply to the subscription?
Quality and human effort
Compare complete work at the required quality, including checking and correction.
Quality evidence
Public claim only
The only quality-related wording found on 2026-10-10 is the vendor's own: "Built on the latest technology and hosted in Australia, by a team with 26 years in legal software." No independent evaluation was in the pages read.
Ask: What independent evaluation, if any, supports the quality claims on the public page?
Task fit
Public claim only
The public page supports this description: Practice management for Australian firms, hosted in Australia. Lawrence, the AI assistant, is listed as coming December 2026. Charged per file opened; marketed to firms leaving FilePro. The description was not checked against a contract.
Ask: Which of our tasks is Law App proposed for, and which tasks are outside that use?
Data, controls and requirements
Compare the actual configuration with firm, client and jurisdiction requirements, supported by evidence.
Authority to use client information
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: Which agreement authorises the firm to put client information into Law App, and who must approve it?
Model provider
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: Which model providers process prompts and documents, and can the customer choose or exclude one?
Subprocessors
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: Provide the current subprocessor list and the notice given before it changes.
Training on customer content
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: Is customer content used to train or improve a model, and what is the default?
Feedback and improvement
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: How are ratings, corrections and support tickets used, and can that use be refused?
Retention
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: How long are prompts, documents and outputs kept, and who sets that period?
Deletion
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: How does a customer delete content, and when is it removed from backups?
Human access
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: Which vendor staff can read customer content, and under what conditions?
Access control
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: Which access controls are available, including SSO, MFA and matter-level permissions?
Encryption
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: What encryption is stated for data in transit and at rest?
Assurance
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: Which assurance reports will be provided under the contract, as distinct from a badge on a web page?
Contract
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: Which entity contracts, and which terms, DPA and order form apply to this subscription?
Transfers
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: In which countries is customer content stored and processed, and what transfer terms apply?
Incidents
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: What security-incident notice is promised, to whom, and within what time?
Changes
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: How are changes to the product, model or terms notified, and what termination right follows?
Exit
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: How is customer content returned or deleted when the subscription ends?
Connectors
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: Which connectors can reach firm or client systems, and who can turn them on?
Web search and external calls
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: Can the product send prompts or documents to the open web or a third-party search index?
Actions taken by the product
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: Which actions can the product take without a person confirming each step?
Human review
Not confirmed
The pages read on 2026-10-10 (Law App: Legal Practice Management Software Australia | Law Support Australia) do not state this.
Ask: What does the vendor require a lawyer to check before the output is used?
Plan-specific considerations
These notes are not tied to a single assessment field. Confirm them against the purchased plan.
Note from the pages read
Not confirmed
A homepage bullet says an AI assistant is built in. The feature list says Lawrence, the AI assistant, is coming December 2026, and lists AI document review for October 2026.
Ask: Confirm this against the current page for Law App.
Sources
Official pages reviewed for this profile, last reviewed 2026-10-10.
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