Product and intended use
Define the configuration, people, information and tasks being assessed.
Products and published prices
Public claim only
The home page, read 2026-09-27, publishes two fixed-price products under the heading 'Two products. One fixed price each.': 'Consent Orders', priced 'From $1,100', and 'BFAs & Prenups', priced 'From $1,500', each listing a 'Money-back guarantee'. The comparison table on the same page gives the row 'First conversation' as 'Free - phone or AI chat'. The /ai page labels the AI assistant 'NEW PRODUCT - Currently FREE (Limited Time)'. The page also refers to 'a 30-minute paid lawyer consult' and a 'fixed-fee negotiation service' without prices. A 36-URL map of the site taken 2026-09-27 lists /pricing-consent-orders, /pricing-bfa and /pricing-lawyer-consult; those pages were not read, so the only prices recorded here are the two 'From' figures on the home page.
Ask: What is the full fixed-price list, including the 30-minute lawyer consult and the negotiation service, and when the AI assistant stops being free, what will it be charged at and to whom?
Release stage of the AI assistant
Public claim only
The /ai page, read 2026-09-27, is headed 'Your AI Family Lawyer' and carries the badge 'NEW PRODUCT - Currently FREE (Limited Time)' with a 'Get Started' action. One of the eleven FAQ questions on that page is 'What's coming next for Lawcaptain AI?'; the accordion answers did not render in the captured page, so the answer is not recorded. No version number, release note, changelog or general-availability date for the assistant is published anywhere on the 36 URLs the site map returned.
Ask: Is the AI assistant in general release or a trial, what changes when the free period ends, and where are its release notes published?
What the platform does
Public claim only
The terms of use state 'Lawcaptain is an AI-powered platform that provides information, document generation, and guidance related to family law matters in Australia'. The /ai page states the assistant 'provides immediate, tailored answers to help you understand your options and plan your next steps'. The home page sets out four steps: talk to the AI or call, 'We'll listen, ask the right questions, and tell you what kind of agreement you actually need - usually in under fifteen minutes'; a fixed price in writing; 'Our platform asks the right questions and gathers everything your lawyer needs - financials, super, the family home, who keeps what. Save and come back as often as you need.'; then 'You meet a real Australian family lawyer who walks you through the documents and finalises the agreement. We lodge with the court, or finalise the contract.' The same page states 'The AI helps us draft, summarise and check - it never makes the call alone.'
Ask: For a consent order and for a binding financial agreement, exactly which parts of the document are generated by the AI, which are drafted by a lawyer, and which are assembled from a template?
Who the vendor says the platform is for
Public claim only
The privacy policy states 'Lawcaptain is an AI-powered platform designed to assist individuals navigating family law matters in Australia'. The terms grant a licence to use the Services 'for your personal, non-commercial family law matters only' and require users to 'be at least 18 years old'. The prohibited-use list includes 'Use the Services to provide legal services to others unless you are a qualified legal practitioner'. The privacy policy states the Services 'are not intended for children under 18 years of age'.
Ask: Given the licence is limited to personal, non-commercial family law matters, on what terms may a law practice use the platform for its own clients, and is that a different agreement?
Practice-size offering
Not confirmed
Nothing on the 36 URLs the site map returned, or in the terms or privacy policy read 2026-09-27, publishes a firm, team, seat or enterprise plan, an administrator role or any tiering by practice size. The only licence published is to an individual for 'personal, non-commercial family law matters only'.
Ask: Is there a practice licence for a firm with multiple practitioners and support staff, and how are users, matters and billing separated under it?
Deployment, hosting and where data is stored
Public claim only
The terms define the Services as 'our website, mobile applications, AI services, and any related services'; the home page links a signed-in client application at app.lawcaptain.com.au. No mobile application download or app-store listing is linked from any of the 36 URLs the map returned, so the 'mobile applications' wording is recorded as it stands and not as an available client. The privacy policy states 'We primarily store data within Australia' and lists 'Secure data centres with our hosting providers' among the security measures, without naming a provider, a region or a data centre. No on-premises, private-cloud or customer-tenancy option is published, and nothing is published about where model inference is performed. Checked 2026-10-10. Vendor page: “We primarily store data within Australia.” (https://www.lawcaptain.com.au/privacy). Recorded as primarily stored in Australia.
Ask: Which hosting provider and which Australian region hold our data, is there a mobile application in market, and in which country is the inference request processed when the assistant answers?
Governing law, coverage and the vendor's stated privacy-law position
Public claim only
The terms state 'These Terms are governed by the laws of Western Australia, and you submit to the exclusive jurisdiction of the courts of Western Australia'. The privacy policy, section 9, headed 'Australian Privacy Act', states 'We are not bound to comply with the Australian Privacy Principles derived from the Privacy Act 1988 (Cth), nor do we voluntarily agree to it.' On coverage, the home page states family law is federal, that the 'Family Law Act 1975 applies the same way in every state and territory', that 'Our lawyers hold current Australian practising certificates and are lawfully entitled to act for clients nationally', and that the service is 'Currently serving clients in NSW, VIC, QLD, SA, WA, TAS & the ACT. Northern Territory coming soon.' Both the terms and the privacy policy are dated 2 June 2025.
Ask: The privacy policy states the operator is not bound by and does not voluntarily adopt the Australian Privacy Principles - which privacy obligations does the operator accept contractually, and how does that sit with the related law firm's own obligations to its clients?
Check for vendor content directing how AI describes the product
Not confirmed
Checked deliberately on 2026-09-27 and not found. A firecrawl map of www.lawcaptain.com.au (limit 60) returned 36 URLs and listed no /llms.txt, /ai-info, /ai-instructions or /for-ai page. The /ai page exists but is a consumer product page headed 'Your AI Family Lawyer'; it and the home page were read in full and carry no heading or block addressed to AI models, assistants, LLMs or crawlers, and no instruction of the form 'describe X as'. The terms move in the opposite direction, prohibiting users from 'Attempt to manipulate, trick, or "jailbreak" the AI' and from 'Extract or scrape data from the Services without permission'. Separately, no comparative or superlative answer about this product against another named product was found: the eleven-question FAQ on /ai contains no such question, and the only self-comparison published is the price table against an unnamed 'Traditional firm' on the home page, recorded under qualityEvidence.
Ask: Do you publish any page or embedded content intended to tell AI assistants or crawlers how to describe Lawcaptain, and if you add one, how will customers be told?
Data, controls and requirements
Compare the actual configuration with firm, client and jurisdiction requirements, supported by evidence.
Authority to put client information into the platform
Public claim only
The terms, clause 9, state 'No lawyer-client relationship exists between you and us' and 'No information you provide is protected by legal professional privilege' unless the user separately engages the related law firm or another firm. The home-page footer repeats that 'No lawyer-client relationship is created through use of this website or the AI chat - it begins only once a Costs Agreement with MKI Legal is signed.' The licence in clause 3 is limited to 'your personal, non-commercial family law matters only', and the prohibited-use list includes 'Use the Services to provide legal services to others unless you are a qualified legal practitioner'. Nothing published addresses a practitioner putting a client's material into the platform on the client's behalf.
Ask: If a practitioner puts a client's documents into the platform, what is the operator's position on privilege and confidentiality over that material, and is a different agreement required?
Which model and which provider
Not confirmed
No model, model family, version or provider is named anywhere read on 2026-09-27: not on the home page, not on the /ai page, not in the privacy policy and not in the terms. The terms refer only to 'our AI models', 'our AI systems' and 'AI services', and prohibit attempts to 'reverse engineer, decompile, or discover the source code of our AI systems'. The 36-URL map returned no model, technology, security or documentation page. Nothing is published about whether inference is performed by the operator or by a third-party model provider, or in which country.
Ask: Which model or models process what a user types and uploads, who supplies them, in which country does inference run, and what does the model provider's agreement permit them to do with the input?
Third parties with access
Public claim only
The privacy policy, which the terms incorporate by reference, names categories but no companies: 'We engage third-party service providers for hosting, data storage, payment processing, analytics, and other business functions. These providers access personal information only as necessary to perform their services.' It separately allows sharing with 'our related entities (MKI Legal Pty Ltd and Law Captain Pty Ltd) to provide integrated services, facilitate legal representation, or improve our technology platforms', and allows transfer of information on 'a merger, acquisition, or sale of assets'. No subprocessor list, no named provider and no notification mechanism for adding one is published on any of the 36 URLs the map returned.
Ask: Please provide the current list of subprocessors, their countries, and how customers are told before a new one starts handling family-law content.
Use of customer content to train or improve models
Public claim only
Both binding documents state that user content is used to improve models. The terms, clause 4, take 'a perpetual, irrevocable, worldwide, royalty-free licence' to 'Use your content to modify, improve, and enhance artificial intelligence models, and Services' and to 'Create anonymised or aggregated datasets from your content'; the content covered is 'documents, questions, information about your situation, and any other inputs'. The privacy policy lists among its purposes 'To modify, improve, and enhance artificial intelligence models'. No opt-out, no tenant-only limit and no exclusion for uploaded documents is published, and nothing is published about whether any third-party model provider may also train on the same content.
Ask: Is there any way to opt out of clause 4 so our documents and questions are not used to modify or enhance models, and does the same position bind whoever supplies the underlying model?
Use of prompts, outputs and usage data
Public claim only
The terms, clause 4, include the right to 'Analyse usage patterns to improve our Services' alongside the model-improvement right. The privacy policy states 'We may aggregate or de-identify personal information for research, service improvement, and statistical purposes. We will not attempt to re-identify such information', and lists 'To analyse usage patterns and improve user experience' as a purpose, and 'Cookies and Analytics: We use cookies and analytics tools to improve our Services and understand usage patterns'. No analytics provider is named and no thumbs-up or review-feedback mechanism is described.
Ask: Which analytics tools run inside the signed-in application, what family-law content reaches them, and are prompts and outputs reviewed by people as part of service improvement?
How long data is kept
Public claim only
The privacy policy, section 7, states in full: 'We retain personal information for as long as necessary to provide our Services and comply with legal obligations. Given potential legal proceedings, we may need to retain certain information for extended periods as required by Australian law.' No retention period, schedule, trigger or backup retention window is published, and no distinction is drawn between account data, chat transcripts and uploaded documents. The content licence in the terms is described as 'perpetual, irrevocable'.
Ask: What are the actual retention periods for chat transcripts, uploaded documents and generated documents, and how long do they persist in backups after deletion?
Deletion on request and on termination
Public claim only
The privacy policy, section 5, lets a person 'Request deletion of your information (subject to legal obligations)' and 'Withdraw consent for certain uses of your information' by writing to help@lawcaptain.com.au, adding 'We will consider requests on a case-by-case basis.' No timeframe and no confirmation of completion is published. The terms, clause 12, state that on termination 'your right to use the Services ceases immediately, but provisions of these Terms that by their nature should survive will continue to apply'; they do not say that submitted content is deleted on termination, and the clause 4 licence over that content is stated to be perpetual and irrevocable.
Ask: On a deletion request, what is deleted, within what period, is the deletion confirmed in writing, and does it extend to content already used to modify or enhance models?
Which people can read the content
Public claim only
The privacy policy lists among its security measures 'Access controls so only authorised staff can view your information', and separately permits disclosure to 'our related entities (MKI Legal Pty Ltd and Law Captain Pty Ltd) to provide integrated services, facilitate legal representation, or improve our technology platforms', to service providers who 'access personal information only as necessary to perform their services', and, with permission, to 'your legal representatives, financial advisors, or other professionals'. Nothing published says whether operator staff read chat transcripts or uploaded documents, under what approval, or whether such access is logged and available to the person.
Ask: Who at the operator and at the related law firm can read a user's chat transcripts and uploaded documents, what approval is required, and is that access logged and disclosable to the user?
Account and access controls
Public claim only
What is published sits on the user: the terms require users to 'maintain the confidentiality of your account credentials' and prohibit sharing credentials and creating 'multiple accounts to circumvent restrictions'; the privacy policy collects 'account credentials' and lists 'Access controls so only authorised staff can view your information'. There is a 'Sign In' entry point to an application at app.lawcaptain.com.au. Nothing published on the 36 URLs the map returned describes multi-factor authentication, single sign-on, session timeouts, roles, permissions or an administrator console.
Ask: Is multi-factor authentication available or required on a Lawcaptain account, and what session and device controls exist?
Encryption of data
Public claim only
The privacy policy, section 4, states the security measures include 'Encryption of data when it's transmitted and stored', 'Regular security monitoring and system updates' and 'Secure data centres with our hosting providers', prefaced by 'We use industry-standard security measures appropriate for a technology startup.' The same section states 'no security measures are perfect or impenetrable', 'We cannot guarantee the absolute security of your information, and any transmission of personal information is at your own risk', and that the operator 'will not be liable for any unauthorised access to your personal information that is beyond our reasonable control'. No algorithm, key management arrangement or customer-managed key option is published.
Ask: Which encryption is used at rest and in transit, who holds and rotates the keys, and is any family-law content processed unencrypted outside the data centre?
Independent security assurance
Not confirmed
No independent assurance of any kind was found on 2026-09-27. The 36-URL site map returned no security page, no trust centre, no data processing agreement and no subprocessor list, and neither the terms nor the privacy policy mentions SOC 2, ISO/IEC 27001, ISO/IEC 42001, IRAP, an Essential Eight assessment or a penetration test. The only security statement published is the privacy policy's own wording, 'industry-standard security measures appropriate for a technology startup'.
Ask: Has any independent security audit or penetration test been carried out on the platform, and can the report or a letter of attestation be provided?
Contracting entity and the status of the documents
Not confirmed
The terms state they 'form a binding contractual agreement between you, the user of the Services, and Law Captain Pty Ltd (ACN 686 353 113) which operates the technology platform', are governed by the laws of Western Australia, and are dated 2 June 2025; the home-page footer carries the same ACN. The terms, clause 8, state the privacy policy 'is incorporated into these Terms by reference'. The privacy policy itself states the opposite about its own effect: 'To the full extent permitted by law, this policy does not give any person or entity legally enforceable contractual or other legally enforceable rights against us.' The two documents therefore differ on whether the privacy commitments are contractually enforceable, and that matters because retention, deletion, security and cross-border handling are published only in the privacy policy. Legal services are contracted separately: the footer states they 'are provided by MKI Legal Pty Ltd (ACN 155 983 672), an incorporated legal practice', under a Costs Agreement.
Ask: Are the privacy policy's commitments on retention, deletion, security and overseas transfer contractually enforceable against Law Captain Pty Ltd, given clause 8 incorporates the policy and the policy disclaims enforceable rights?
Cross-border storage and transfer
Public claim only
The privacy policy, section 10, states in full: 'We primarily store data within Australia. If we transfer personal information overseas, we will take reasonable steps to ensure appropriate safeguards are in place.' No country, provider or safeguard is named, and 'primarily' is not defined. The same policy states at section 9 'We are not bound to comply with the Australian Privacy Principles derived from the Privacy Act 1988 (Cth), nor do we voluntarily agree to it.' The content licence in the terms is 'worldwide'. Nothing is published about where model inference occurs, which is the point at which content most commonly leaves the country.
Ask: Which data is stored or processed outside Australia, in which countries and by whom, and does any part of an assistant response involve sending content overseas?
Breach and incident notification
Not confirmed
Neither binding document read on 2026-09-27 contains any incident or breach notification commitment: there is no notification period, no contact point for security incidents and no reference to the Notifiable Data Breaches scheme. The privacy policy instead states 'We cannot guarantee the absolute security of your information' and that the operator 'will not be liable for any unauthorised access to your personal information that is beyond our reasonable control', and the terms exclude 'all liability in respect of loss of data'. No security page or status page exists on the 36 URLs the map returned.
Ask: If family-law content held on the platform is exposed, who is told, within what period, and in what form - and does that commitment exist in writing anywhere?
How changes are made and notified
Public claim only
The terms, clause 13, state 'We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website or through the Services. Your continued use of the Services after changes constitutes acceptance of the modified Terms.' The privacy policy, section 11, matches it: 'We will notify you of any material changes by posting the new policy on this page and updating the effective date.' Both documents are dated 2 June 2025. No email notice, no notice period, no archive of previous versions and no product changelog is published; the /ai page announces the assistant as a 'NEW PRODUCT' without a dated release note.
Ask: Will we be notified directly, and how far in advance, before the terms, the privacy policy, the model or the assistant's behaviour changes, and is there an archive of previous versions?
Ending use and getting data out
Public claim only
The terms, clause 12, state 'We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including if we reasonably believe you have breached these Terms', and 'You may terminate your account at any time by contacting us. Upon termination, your right to use the Services ceases immediately, but provisions of these Terms that by their nature should survive will continue to apply.' Neither document publishes an export function, a data return obligation, a file format, a transition period or a post-termination deletion step; the clause 4 content licence is stated to be perpetual and irrevocable. The licence to the user does permit 'download or print AI-generated content for your own use'.
Ask: On exit, how do we get a complete copy of everything submitted and generated, in what format, and what happens to the copy the operator keeps under the perpetual licence?
Connections to other systems
Not confirmed
No integration, connector, API, plug-in or import from another system is published on any of the 36 URLs the map returned, and neither the terms nor the privacy policy names one. The terms define the Services as 'our website, mobile applications, AI services, and any related services', and the privacy policy describes documents being uploaded by the user rather than drawn from another system. The privacy policy does allow disclosure, with permission, to 'your legal representatives, financial advisors, or other professionals involved in your family law matters', which is a disclosure route rather than a technical connector.
Ask: Does the platform connect to any external system - a practice management system, cloud storage, a bank feed, an identity service or a court lodgment portal - and what data crosses that boundary?
Whether the assistant reaches the open web
Not confirmed
Nothing published on 2026-09-27 says whether the assistant retrieves from the open web, from a closed corpus of Australian family-law material, or from the model's parameters alone, and no citation or source-linking behaviour is described. The /ai page promises 'immediate, tailored answers'; the terms state outputs 'are based on general information and may not apply to your specific circumstances' and warn that 'AI may occasionally generate false information or "hallucinate" facts that do not exist'. The site publishes a separate human-written guide library under /learn, but does not say the assistant draws on it.
Ask: When the assistant answers a family-law question, what does it read - the open web, a maintained Australian family-law corpus, or the model alone - and does it show its sources?
Whether the AI can take actions
Public claim only
Nothing published describes the assistant sending, filing, lodging, signing or paying anything. The workflow published on the home page keeps those steps with people: 'You meet a real Australian family lawyer who walks you through the documents and finalises the agreement. We lodge with the court, or finalise the contract.' The same page states 'The AI helps us draft, summarise and check - it never makes the call alone.' Those are marketing statements; no documentation of the assistant's permissions, tools or limits was found on any of the 36 URLs the map returned, and the terms are silent on what the AI may do rather than what the user may do.
Ask: What actions can the assistant take without a person pressing a button - including sending messages, moving a matter forward, or creating and filing a document - and where is that limit enforced?
Who checks the output
Not confirmed
Two published statements point in different directions and a firm or user must decide which it is relying on. The home page states 'A real Australian family lawyer reviews every matter before anything is filed or signed', that the AI 'never makes the call alone' and 'If anything's off, the lawyer fixes it', and that the BFA is 'Fully tailored, drafted by a family lawyer'. The binding terms place verification on the user: 'You are responsible for reviewing and verifying all AI-generated content before use', 'You must not rely solely on AI-generated content for making legal decisions', 'You must review and verify all AI-generated content before using it' and 'You are solely responsible for any decisions or actions you take based on the Services'. The lawyer-review promise is a marketing statement about matters the related law firm takes on; the terms govern use of the platform itself, including the free assistant, where no lawyer-client relationship exists until a Costs Agreement is signed.
Ask: At which point in the process does a qualified lawyer first read what the AI produced, is that review recorded on the matter, and does it apply to anything produced through the free assistant?
