Legal-specific · Legal research · Medium confidence
StrongSuit AI, Inc. (formerly CallidusAI, Inc.) · StrongSuit cloud platform (callidusai.com redirects here). Individual USD 249/month versus Firm (quoted). Self-serve Terms of 26 March 2026 unless an MSA/SOW applies.
US legal AI platform for research, contract drafting/redlining, litigation memos and Word add-in workflows, sold as StrongSuit after the CallidusAI rebrand.
Opens a private software assessment of StrongSuit for one task, with this profile’s questions to hand.
| Deployment | SaaS |
|---|---|
| Hosting regions | United States |
| Australian region | No |
| Model providers | OpenAI, Google, Anthropic |
| Assurance | SOC 2 Type II |
| Training on customer content | No |
| Retention summary | Client Data may be deleted after an administrative wind-down of about 90 days after subscription end. Account/identity/technical User Data is deleted or anonymised within 90 days; billing records kept about seven years. |
| Integrations | Microsoft Word |
| Pricing summary | Individual USD 249/month with a free trial. Firm is a custom quote with onboarding, success manager and user-access management. Fair usage caps apply, including on plans marketed as unlimited. |
| Legal content coverage | Pricing page: 10M+ US federal and state cases. Home page sample authorities are US. Australian primary law is not described. |
| Australian presence | No — Privacy policy: Client Data stored exclusively in the United States. No Australian region, office or corpus found. |
Define the configuration, people, information and tasks being assessed.
Public claim only
Terms of 26 March 2026: StrongSuit AI, Inc., f/k/a CallidusAI, Inc. (Delaware). Individual USD 249/month; Firm is quoted. An MSA/SOW, if signed, prevails over self-serve Terms.
Ask: Is our order on the self-serve Terms or a signed MSA, and which modules are in scope?
Public claim only
Privacy 16 March 2026: Client Data stored on geographically redundant servers exclusively in the United States. Microsoft Azure is named for cloud hosting. No Australian region is offered.
Ask: Confirm Azure regions on our tenancy and whether any failover leaves the US.
Public claim only
Home and Terms describe legal research, memo/brief drafting, contract draft/redline, proofreading, document summarisation, Word add-in, e-discovery and a facts/timeline generator in beta. Home FAQ claims 0% hallucinations of case names in the research module; that figure is marketing, not an independent audit.
Ask: Which modules are on our licence, and is the timeline generator still beta?
Public claim only
Pricing: comprehensive case database with 10M+ federal and state cases. Sample authorities on the home page are US. Australian coverage is not described.
Ask: Does the corpus include Australian authorities, or is it US-only?
Record the practical work needed to introduce and maintain the software.
Public claim only
Individual USD 249/month; Firm custom. Terms: no refunds; auto-renewal; 30 days' notice of price changes; fair-usage caps even on 'unlimited' plans; Delaware law and AAA arbitration.
Ask: Confirm seat count, term, usage caps and whether we can negotiate Australian law/forum.
Public claim only
Terms list software add-ins such as for Microsoft Word. Pricing includes Word integration. No DMS/PMS connectors were named on pages reviewed.
Ask: Which Word build is in production, and are iManage/NetDocuments connectors available?
Public claim only
Cancellation and billing via support@strongsuit.com or in-product chat. Firm plan markets live onboarding and a dedicated success manager. No published support hours or severity SLA.
Ask: What are support hours, severity targets and the security contact?
Compare complete work at the required quality, including checking and correction.
Public claim only
Home FAQ claims 0% hallucinations of case names in the research module and retrieval-grounded citations. No independent benchmark (Vals AI, Stanford RegLab) was found in this pass.
Ask: Share the evaluation method behind the 0% case-name claim and allow a scored Australian trial.
Public claim only
Terms: not a law firm; user must review, verify and edit all output and holds StrongSuit harmless for errors. Home markets lawyer-in-the-loop control. Fit is US research and first drafts, not unsupervised advice.
Ask: Will we restrict use to Green/Amber tasks with mandatory human review of every citation?
Compare the actual configuration with firm, client and jurisdiction requirements, supported by evidence.
Not confirmed
No client-consent template, privilege protocol for Australian matters, or SC Gen 23 analysis was published on pages reviewed. Terms treat StrongSuit as a confidential agent for support access under US evidence rules.
Ask: Provide a client-disclosure template and written advice on privilege and APP 8 for US processing.
Public claim only
Privacy: inference via OpenAI, Google, Anthropic and others in a private-tenant environment. Terms require users to comply with those providers' API terms. Customer model choice is not described.
Ask: Name the providers, models and regions on our tenancy, and whether we can disable any of them.
Public claim only
Privacy names Microsoft Azure for hosting and OpenAI, Google, Anthropic for LLMs. Terms allow subcontractors. No public dated subprocessor list, locations table or objection right was found.
Ask: Provide the current list with locations, functions, notice period and flow-down of no-training/ZDR.
Public claim only
Terms 5.6: StrongSuit will not train any AI models with User Content. Privacy: does not and will not use Client Data to train, retrain or improve proprietary or third-party LLMs, including those of sub-processors; private-tenant inference so data does not enter public training datasets.
Ask: Point to the signed LLM API terms (ZDR/no-train) that apply to our plan, including Google.
Public claim only
Terms 5.7: Usage Data (excluding Confidential Information) may be used to develop, improve, support and operate the Services; sharing only if aggregated and anonymised. Session-replay tools may be used; user-generated text is said to be anonymised or excluded.
Ask: Can prompts or document text appear in analytics or session replay, and can we disable those tools?
Public claim only
Privacy states processing is to provide the Services; live Client Data retention is not numbered. After termination, an administrative wind-down applies, then deletion may occur after about 90 days. User Data: 90 days after account close; billing about seven years.
Ask: State default retention for chats, uploads, embeddings, logs and backups while the subscription is live.
Public claim only
Privacy: StrongSuit may permanently delete remaining Client Data after subscription end or after an internal administrative period (e.g. 90 days), subject to legal hold. Terms: customer must export before the end of the subscription; StrongSuit may then delete with no obligation to retain.
Ask: Will you certify deletion of production, backups and provider logs within a stated period?
Public claim only
Privacy: employees do not monitor Client Data except (a) technical support requested by the customer, (b) legal/regulatory order, or (c) security/integrity investigations. Support access is framed as a confidential agent of the user.
Ask: Is support access ticket-scoped, logged and time-limited, and can we forbid it?
Public claim only
Terms: do not share credentials, including within the same organisation; user is responsible for all activity under the account. Firm plan markets user-access management. SSO/SCIM/MFA are not described on pages reviewed.
Ask: Is SSO/MFA/SCIM available on Firm, and can we enforce unique named users?
Public claim only
Privacy: Client Data encrypted at rest using industry-standard protocols and in transit over the public internet (TLS/SSL). Algorithms and key management (including customer-managed keys) are not specified.
Ask: Confirm algorithms, key custody and whether BYOK is offered.
Public claim only
Home page displays a SOC 2 Type II image. Pricing includes 'SOC 2 Type II' as a bullet. No report date, Type I versus II letter, or ISO 27001/42001 claim was inspectable. No DPA URL was found.
Ask: Provide the current SOC 2 Type II report under NDA and state whether ISO 27001 is in scope.
Public claim only
Self-serve Terms: Delaware law; AAA commercial arbitration in Delaware; class-action waiver; liability cap of fees in the prior 12 months; as-is warranties; customer hold-harmless for output errors. Privacy is a processor statement for Client Data, not a signed DPA. MSA/SOW, if any, controls.
Ask: Will you sign our DPA with APP 8, 72-hour notice, audit rights and Australian law, or must we accept these Terms?
Public claim only
Privacy: all Client Data stored exclusively in the United States. Inference via US-headquartered LLM providers in a private tenant. No SCCs or Australian APP 8 wording was found.
Ask: List every country of storage and inference and the transfer mechanism that would bind Australian personal information.
Not confirmed
Privacy and Terms do not state a customer-notification period for a security incident. No 72-hour commitment was found on pages reviewed.
Ask: Commit in writing to notify us within 72 hours of a confirmed incident affecting our data.
Public claim only
Terms may be changed by posting; continued use is acceptance. Privacy: updates posted with a new date; email notice in some cases. No advance subprocessor-change notice was found.
Ask: Will you give 30 days' written notice of material term or subprocessor changes, with a right to terminate?
Public claim only
Terms: customer is responsible for exporting User Content before the end of the subscription; StrongSuit may then delete and has no obligation to retain. Privacy: about 90-day administrative deletion. No certified-deletion form was published.
Ask: What export formats are available, and will you certify deletion of production and backups?
Public claim only
Word add-in is in Terms and pricing. LLM traffic is routed to OpenAI, Anthropic and Google APIs. No other DMS/email connectors were named.
Ask: List every connector that can receive matter text and how we disable them.
Not confirmed
Pages reviewed describe retrieval-grounded legal research against a case database, not open-web search. Whether the assistant can browse the public internet was not stated.
Ask: Can the assistant perform open-web search, and can we disable it for matter work?
Not confirmed
Product is described as research, drafting, redline and discovery inside the platform and Word. No outbound email/send or third-party write actions were documented.
Ask: Confirm the product cannot send email, file documents or write to third-party systems without a human step.
Public claim only
Terms: user is solely responsible for reviewing, verifying and editing work before relying on it; output may contain errors; hold-harmless for errors or omissions. Home: lawyer in the loop. No in-product mandatory review gate was described.
Ask: Is there an in-product acknowledgement before export, or is review left to firm policy?
Official pages reviewed for this profile, last reviewed 2026-09-21.
Add this product to your toolset for a particular task, or use it with a practice-area checklist. Add to your toolset Practice areas Best AI legal research tools Australia
