Checklist · Competition & Consumer Law
Product safety mandatory report checklist: death, serious injury or serious illness (2-day deadline)
Checklist for a supplier that learns a consumer good or product-related service may have caused a death, serious injury or serious illness: is it reportable, the 2-day deadline, who reports, what to submit, privilege and follow-up.
- Kind
- Checklist. Steps or checks to work through and tick off.
- Where it applies
- Australia
- AI use
- Yellow AI can help in set ways. A lawyer checks specific points before use.
- Law stated as at
- 18 October 2026
- Status
- Maintained. Checked on 18 October 2026 against the 2 authorities it cites, for Australia.
- Version
- 1
- Source
- Written for this library
When to use it
Use the moment anyone in a client’s business (customer service, social media, a repairer, an insurer, a retailer) hears of an incident involving a consumer good or product-related service the client supplied. Everyone in the supply chain has the obligation. If in doubt, report within the deadline.
How AI may be used
AI may pull incident facts from complaint records into the checklist and calculate the deadline; the lawyer or product safety officer decides whether the incident is reportable and settles what is submitted.
AI may
- Extract the date the business first became aware, the product, batch, injury and treatment details from the complaint, email or social media record
- Calculate the reporting deadline from the awareness date using the ACCC’s day-of-week table, for a person to confirm
- Search other complaint records for similar incidents with the same product, for the reviewer to assess
AI must not
- Must not decide that an incident is not reportable, or that the injury was not serious
- Must not submit the report in the ACCC portal or contact the injured person
- Must not process the injured person’s health information in a tool outside the client’s approved environment
The lawyer checks
- The awareness date is the earliest date anyone in the business learned of the incident, from any source
- The decision whether the injury was acute and required treatment by or under a nurse or medical practitioner is recorded with reasons
- Any reliance on an exception for incidents reportable to another authority is checked against reg 92
- The report was submitted by 11:59 pm on the deadline day, and similar incidents have been considered for a recall assessment
Method: how the Green, Yellow and Red levels are decided. This is guidance for planning, not legal advice.
Read the full text
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- read the whole precedent, with its drafting notes beside it;
- copy it, or download it as a Word file or Markdown;
- add it to your firm’s knowledge base, so colleagues can find it;
- let the AI tools you connect read it from that knowledge base.
The summary, the law it rests on and the AI-use guidance above stay public. Privacy.
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