Form · Competition & Consumer Law
Consumer claim application about goods and services (NCAT Consumer and Commercial Division): completion guide
Link to NCAT's consumer claim application with a guide to the dispute details, claim value, naming the respondent, stating the orders sought under Part 6A of the Fair Trading Act 1987, and lodging online.
- Kind
- Form. A form to complete, or a guide to completing an official one.
- Where it applies
- New South Wales
- AI use
- Yellow AI can help in set ways. A lawyer checks specific points before use.
- Law stated as at
- 18 October 2026
- Status
- Maintained. Checked on 18 October 2026 against the official form at ncat.nsw.gov.au and the 3 authorities it cites, for New South Wales.
- Version
- 1
- Source
- Link to the official form. Licence: © State of New South Wales (NSW Civil and Administrative Tribunal). Link only: download the current form from NCAT each time; do not copy or adapt it.
Where this comes from
The official form is published by ncat.nsw.gov.au; this page is a completion guide. Last checked on 2026-10-18.
When to use it
Use when a consumer (or supplier) in New South Wales asks NCAT for orders about the supply of goods or services to a consumer, for example a refund, repair, replacement or payment of money. Motor vehicle claims have their own NCAT form.
Used for these tasks
Each task page says how far AI may help with the task and what the lawyer must review.
How AI may be used
AI may check the application against the tribunal's form and the documents on file and draft the orders sought for the lawyer to settle; the lawyer checks every statement and order in each application before it is signed and lodged.
AI may
- Check every part of the draft application is complete and the respondent's name and address for service match the documents
- Draft the orders sought, citing the section numbers the lawyer has identified, for the lawyer to settle
- Index the supporting documents (agreements, notices, receipts, photos, correspondence) with dates and sources
- Build a dated timeline of the agreement, payments, defects and complaints from the receipts and correspondence
AI must not
- Must not decide which orders to seek or which section of the Act applies
- Must not write a party's statement of what happened in their own words, or any evidence that will be signed or sworn
- Must not sign or lodge the application
The lawyer checks
- The claim is a consumer claim about goods or services (motor vehicle claims use the separate form)
- Respondent named by its correct legal name, with ACN or ABN, and address for service
- Total value of the claim calculated and supported
- Orders sought cite the sections of the Fair Trading Act 1987 the lawyer has identified, and the reasons explain why
Method: how the Green, Yellow and Red levels are decided. This is guidance for planning, not legal advice.
Official form
Open the official form. Always use the current version from the issuer. Licence: © State of New South Wales (NSW Civil and Administrative Tribunal). Link only: download the current form from NCAT each time; do not copy or adapt it..
Read the full text
The full text is for signed-in accounts. It is free. When you sign in you can:
- read the whole precedent, with its drafting notes beside it;
- copy it, or download it as a Word file or Markdown;
- add it to your firm’s knowledge base, so colleagues can find it;
- let the AI tools you connect read it from that knowledge base.
The summary, the law it rests on and the AI-use guidance above stay public. Privacy.
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