Extract uptime, credits and support response times from the SLA schedule
Key facts
- Human involvement
- GreenLawyer review
- How AI is used
- Turn the SLA schedule into a table of metrics, measurement windows, exclusions and service credits with clause references.
- What the lawyer must review
- Check the exclusions and the credit formula against the schedule
- Do not rely on a 99.9% headline if the vendor controls measurement
- Written for / version
- US
Open a jurisdiction version of this task to see which instruments apply: US
Who does what
| Role | What they do |
|---|---|
| Assistance | Turn the SLA schedule into a table of metrics, measurement windows, exclusions and service credits with clause references. |
| Lawyer | Set the scope, verify the evidence, resolve exceptions and approve the final output for its intended use. |
Checklist
- Confirm the output against the client’s instructions and the complete relevant source material, including omissions or contradictions.
- Verify every relied-on citation, figure and name against the source document.
- The responsible lawyer approves the exact version before use.
Forms and precedents for this task
| Form or precedent | Kind | AI use | Summary |
|---|---|---|---|
| Service level schedule with service credits (SaaS, managed or hosted services) | Clause | AI use Yellow | A service level schedule for a technology services contract: availability and support response targets, measurement and exclusions, service credits and caps, chronic failure rights, reporting, and an ACL check on whether credits can be the sole remedy. |
Signed-in accounts can read the full text of each one. All precedents.
Sources
Confirm the required checking with the responsible lawyer before work starts. The checking approach does not establish permission to use AI.