Record what a health-service complaint changes in the damages timetable
Key facts
- Human involvement
- YellowClose supervision
- How AI is used
- From the complaint dates and the notice dates the lawyer supplies, set out what the opened sections say a health-service complaint does to a notice deadline and to the limitation date, and if no section opened for that forum gives the complaint an effect, say so in the row. Do not decide that an excuse is made out.
- What the lawyer must review
- The lawyer decides whether a deemed excuse is made out, and whether conciliation material can be used.
- Do not treat a complaint as changing the date the cause of action arose, on the sections opened.
- Health information stays in a firm-controlled tool, not a public one.
- Do not copy conciliation discussions into a damages chronology.
Open a jurisdiction version of this task to see which instruments apply: NSWVICQLD
Who does what
| Role | What they do |
|---|---|
| Assistance | Do not begin AI assistance until the responsible lawyer has defined and confirmed its permitted scope. |
| Lawyer | Set the scope, supervise the work closely, verify every part relied on, resolve omissions and exceptions, and approve the exact output. |
Checklist
- Count the Queensland 2 years from when the claimant became aware of the matter of the complaint, and only where the complaint was about the proposed defendant.
- Require the initial notice, or part 1, to go out as soon as practicable after the complaint is finalised. Do not stop at the complaint.
- Do not move the limitation date because a complaint was made. No section opened does that.
- Keep conciliation material out. Queensland uses the consents in section 149(4). New South Wales uses the consents in section 51(3). Victoria's section 43(3) was opened without a consent exception.
Forms and precedents for this task
| Form or precedent | Kind | AI use | Summary |
|---|---|---|---|
| Letter to the Health Complaints Commissioner about a complaint and a damages claim | Letter | AI use Yellow | A letter to the Victorian Health Complaints Commissioner noting that a damages claim is also being considered, and asking how the complaint will be dealt with. |
| Letter to the Health Ombudsman about a complaint and a damages claim | Letter | AI use Yellow | A letter to the Queensland Health Ombudsman noting that a damages claim is also being considered, and that conciliation material is not for use in court. |
| Letter to the Health Care Complaints Commission about a complaint and a damages claim | Letter | AI use Yellow | A letter to the New South Wales Health Care Complaints Commission noting that a damages claim is separate and that the Commission is not asked to order compensation. |
Signed-in accounts can read the full text of each one. All precedents.
Sources
- Personal Injuries Proceedings Act 2002 (Qld) s 9(6) · 2026-10-23
- Personal Injuries Proceedings Act 2002 (Qld) s 9A(6A) and (11) · 2026-10-23
- Health Ombudsman Act 2013 (Qld) s 149 · 2026-10-23
- Health Complaints Act 2016 (Vic) s 43 · 2026-10-23
- Health Care Complaints Act 1993 (NSW) s 51 · 2026-10-23
- Health Complaints Commissioner: our process · 2026-10-23
- Office of the Health Ombudsman: what happens when you make a complaint · 2026-10-23
- Limitation Act 1969 (NSW) s 50C · 2026-10-23
These are suggested working checks. Confirm the required checking with the responsible lawyer before work starts; the checking approach does not establish permission to use AI.
Health information stays in a firm-controlled tool. Rule 9.1 of the Legal Profession Uniform Law Australian Solicitors' Conduct Rules 2015, as described by the Victorian Legal Services Board and Commissioner, and APP 11, apply. The lawyer decides whether any loss is notifiable under the Privacy Act 1988 (Cth).
Do not use the Queensland consent test on a Victorian or New South Wales file. The three sections do not say the same thing. Section 50C of the Limitation Act 1969 was opened and does not mention a health-service complaint.