Product and intended use
Define the configuration, people, information and tasks being assessed.
Plans on which Taylor is available
Public claim only
The platform pricing page, read 2026-09-27, lists 'Taylor AI' as a bullet of the Free plan ('$0', 'Free forever. No credit card required.') and states that Plus at '$799/year' lets members 'Use your credits on documents, eSignatures, Taylor AI and legal work', with '$250 in credits every quarter'. The FAQ adds that 'Free accounts get some credits to get started.' Access is through a registration link, https://platform.sprintlaw.co/register?country=AU&type=free. The site widget states Taylor is 'Free to use.' The tick marks in the detailed comparison table did not render in the captured text, so it is not established which of the four Taylor rows (Chat, Document Review, Taylor in Your AI Apps, Legal Health Monitor) are on the Free plan.
Ask: Which Taylor functions are on the Free plan and which require Plus, and what does each Taylor message or document review consume in credits?
Published functions
Public claim only
The product page, read 2026-09-27, is headed 'Chat with Taylor AI' and states 'Try Taylor, our AI legal assistant, to get instant and tailored answers for your business' and 'Get fast, plain-English guidance on everyday business legal questions. Taylor is designed to help you take the right next step - with workflows that match how small businesses actually work.' The pricing page lists four Taylor rows: 'Chat - Ask your business legal questions and get quick, plain-English answers'; 'Document Review - Add a document to a chat and Taylor will read it, summarise it and answer your questions about it'; 'Taylor in Your AI Apps - Connect Taylor to Claude, ChatGPT and other AI apps through MCP'; and 'Legal Health Monitor - We'll monitor your business' legal health based on your unique legal data, and inform you of critical issues and next steps.' Neither page mentions voice, speech or audio, and no example answer, source citation or confidence indicator is shown.
Ask: What are the published limits of Taylor's document review: file types, size, number of documents per chat, and whether it redlines or only reads and summarises?
Who the assistant is for, and what it is not
Public claim only
The product page, read 2026-09-27, addresses business and small-business users, is badged 'built for busy founders', and the site widget offers 'Ask Taylor - Free legal help'. The terms and conditions state, as 'a binding contractual agreement between you and us', that where you 'receive advice from our chatbot' all information received 'is intended to provide general information in summary form on legal and other topics', 'does not constitute legal (or other) advice and should not be relied upon as such', and that 'Sprintlaw will only provide legal advice to you after you have accepted a Quote and our Engagement Letter'. The terms refer to 'our "Lawbot" legal chat bots' and do not name Taylor, so the mapping of that clause to Taylor is not established on the pages read.
Ask: Do the website terms' chatbot provisions apply to Taylor by name, and does using Taylor create any lawyer-client relationship or professional duty?
Jurisdictions covered
Not confirmed
Nothing on the product page or the pricing page states which jurisdiction's law Taylor answers on, or whether it is limited to Australian law. The FAQ on the product page states that Sprintlaw's lawyers 'are only able to give advice in relation to Australian, English and New Zealand law issues in the areas we have expertise' and lists excluded work ('disputes or litigation, debt collection, or personal legal matters such as wills, estates, personal injury or conveyancing'); those statements are about the firm's lawyers, not about the assistant. Separate Sprintlaw sites exist for the United Kingdom, New Zealand and the United States, and the Australian Taylor page offers a switch to 'Sprintlaw United States'.
Ask: Which jurisdictions does Taylor answer on, does it refuse the work Sprintlaw's lawyers do not take, and does the US or UK site run the same assistant?
Check for vendor content directing how AI describes the product, and vendor self-description
Not confirmed
Checked 2026-09-27. The full text of the Taylor AI page, the platform pricing page, the terms and conditions and the privacy policy was searched for content addressed to AI models, assistants, LLMs or crawlers (including 'instructions for AI', 'AI assistants', 'llms.txt', 'describe', 'crawler' and 'robots'); none was found, and a URL map of sprintlaw.com.au searched for 'llms' and 'ai' surfaced no /llms.txt, /ai-info or /for-ai page. A URL map does not reliably discover an unlinked file, so absence is established only for the pages and the map checked. Separately recorded as published fact, not carried into this profile's wording: the pricing page states 'We've helped over 100,000 Australian businesses' and 'we consistently deliver a 5 star service' beside a link to the vendor's Google reviews, and the terms publish a 'Price Match Guarantee' under which 'We commit to matching the price of any other law firm's fixed fee offer for identical or substantially similar legal services'. No comparative or superlative question about Taylor is answered anywhere on the four pages read; a 'BUYER GUIDES' section at https://sprintlaw.com.au/compare/ was not read.
Ask: Do you publish any page or file addressed to AI models, assistants or crawlers describing Sprintlaw or Taylor, and does your buyer-guide section compare Taylor with named products?
Data, controls and requirements
Compare the actual configuration with firm, client and jurisdiction requirements, supported by evidence.
Authority to put other people's information into the assistant
Public claim only
The terms and conditions, read 2026-09-27, bind a user who receives chatbot output to the acknowledgement that it is general information only, and the privacy policy states that by providing personal information 'you consent to our storage, maintenance, use and disclose of your personal information in accordance with this privacy policy'. Neither document addresses a user adding a third party's material to a Taylor chat, which the pricing page invites ('Add a document to a chat and Taylor will read it'), and neither states who is responsible for consents where an uploaded contract, employment document or customer list contains another person's personal information.
Ask: Who is responsible for consent when we upload a document containing an employee's or counterparty's personal information to a Taylor chat, and are you processor or controller of it?
Model and provider behind Taylor
Not confirmed
No foundation model, model provider, model version or inference location is named on the product page, the pricing page, the terms and conditions or the privacy policy, all read 2026-09-27; the privacy policy contains no reference to artificial intelligence at all. The pricing row 'Connect Taylor to Claude, ChatGPT and other AI apps through MCP' names third-party AI applications that can connect to Taylor, and is not a statement of what model runs Taylor; it is not recorded as a model provider. The phrase 'legally trained' on the product page is unexplained and is not recorded as a statement about training data.
Ask: Which model and provider runs Taylor, in which country does inference occur, and what does 'legally trained' refer to?
Who else processes Taylor content
Not confirmed
The privacy policy, read 2026-09-27, states that Sprintlaw may 'provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing services to you', that it may 'disclose your personal information to cloud-providers, contractors and other third parties located outside Australia', and that it uses 'web analytics tools (including Google Analytics)'. No subprocessor list or register is published, no model or hosting provider is named, and there is no notification or objection mechanism and no published data processing agreement.
Ask: Provide the list of processors that handle Taylor conversations and uploaded documents, including the model provider and hosting provider, with their countries.
Use of conversations to train or improve models
Not confirmed
Nothing in the product page, the pricing page, the terms and conditions or the privacy policy, all read 2026-09-27, states whether Taylor conversations or documents added to a chat are used to train, fine-tune or evaluate any model, by Sprintlaw or by a provider, and no opt-out is published. The closest published statement is the privacy policy's purpose 'to improve and optimise our service offering and customer experience', which is not specific to models. The privacy policy contains no reference to artificial intelligence.
Ask: Are Taylor conversations and uploaded documents used to train or improve any model, by you or a provider, and will you state that in writing?
Prompts, answers and usage signals
Public claim only
The privacy policy, read 2026-09-27, lists among its purposes 'to improve and optimise our service offering and customer experience' and records collection of 'your device identity and type, IP address, geo-location information, page view statistics, advertising data and standard web log information' and 'any other information provided by you to us via this website or our online presence'. Nothing states how a Taylor prompt, answer, rating or correction is classified, who inside Sprintlaw can read it, or whether it is separated from material held for legal work.
Ask: How are Taylor prompts and answers classified and stored, who can read them, and are they separated from files held for our legal matters?
How long conversations are kept
Not confirmed
No retention period is published. The privacy policy, read 2026-09-27 and stating it 'was last updated on 5 March 2017', sets out collection categories, use purposes, access, correction and complaints, but sets no retention period for any category and says nothing about chat transcripts or uploaded documents. The terms and conditions contain no retention provision.
Ask: How long do you keep a Taylor conversation and a document added to a chat, and where is that stated?
Deleting a conversation or an account
Not confirmed
The privacy policy, read 2026-09-27, offers a right to request access to and correction of personal information and a complaints path to the Office of the Australian Information Commissioner, but publishes no deletion right, no account-closure process and no timeframe, and says nothing about deleting a single Taylor conversation or an uploaded document. The terms and conditions contain no deletion provision.
Ask: How do we delete one Taylor conversation, one uploaded document and the whole account, within what period, and does that reach backups?
Who at the vendor can read a conversation
Public claim only
The privacy policy, read 2026-09-27, permits Sprintlaw to 'provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing services to you'. Nothing published states whether Sprintlaw staff or its lawyers can read Taylor conversations or uploaded documents, whether such access is logged or requires a reason, or whether conversations are pseudonymised for internal review. Because the publisher is an incorporated legal practice, the same document governs both assistant use and legal work without distinguishing them.
Ask: Which Sprintlaw roles can read a Taylor conversation or an uploaded document, is that access logged, and is it separated from your legal-practice files?
Account and user controls
Not confirmed
The privacy policy, read 2026-09-27, states only that 'Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.' No multi-factor authentication, role-based access, session control or audit log is published. The pricing page lists 'Multi-user Access' as 'Free: 1 user' and 'Plus: Unlimited' under Contract Management, and nothing states whether other users on an account can see another user's Taylor conversations.
Ask: Is multi-factor authentication available, and can other users on our account see each other's Taylor conversations and uploaded documents?
Encryption
Not confirmed
No encryption statement of any kind was found. The privacy policy, read 2026-09-27, says systems are 'password protected' with 'a range of administrative and technical measure', and no security page exists on the site: a URL map of sprintlaw.com.au run 2026-09-27 surfaced no /security, trust centre or DPA page, and none is linked from the Taylor AI, pricing, terms or privacy pages.
Ask: Is data in transit and at rest encrypted, by what mechanism, and who holds the keys?
Independent assurance
Not confirmed
No certification, audit report, penetration-test summary or trust centre was found. The Taylor AI page, the pricing page, the terms and the privacy policy, all read 2026-09-27, name no standard (no ISO 27001, no SOC 2, no ISO/IEC 42001), and a URL map of the site found no security or trust page. The awards displayed on the pages read are legal-industry awards, not security or AI assurance. Unverified, not applied (2026-10-10): security claim ISO 27001 (https://sprintlaw.com.au/articles/legal-documents-for-iso27001-compliance/). the quote does not state this certification.
Ask: Do you hold any independent security or AI-management certification covering the platform Taylor runs on, and can we see the report?
Contracting documents
Public claim only
The terms and conditions, read 2026-09-27, state that the website 'is owned and operated by SPRINTLAW PTY LTD (ABN 62 616 847 093)', 'a company incorporated in New South Wales, Australia and is an incorporated legal practice with number 32845 regulated by the Law Society of New South Wales', that use of the Online Services binds the user to those terms, that the privacy policy is included in them, and that use is 'governed by the laws of New South Wales, Australia'. For a paid subscription they state that 'If you sign up to Sprintlaw's Membership or Company Secretary subscription ... our Engagement Letter ... applies. It sets out the terms on which we provide our legal services and Membership, and forms our costs agreement with you.' The Engagement Letter was not read. No data processing agreement, security schedule or AI-specific terms were found.
Ask: Does the Engagement Letter contain any provision about Taylor, AI processing, data handling or liability for AI output, and will you provide a data processing agreement?
Overseas processing
Public claim only
The privacy policy, read 2026-09-27, states 'We may disclose your personal information to cloud-providers, contractors and other third parties located outside Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with the APPs.' No country is named, no hosting location is published, and nothing states where the model inference behind Taylor runs or whether an Australian data-residency option exists.
Ask: In which countries are Taylor conversations and uploaded documents stored and processed, and in which country does the model inference run?
Breach notification
Not confirmed
Neither the terms and conditions nor the privacy policy, both read 2026-09-27, contains any data breach or security incident notification obligation, timeframe or contact; the privacy policy, dated 5 March 2017, has no notifiable data breach process, and the words 'breach' and 'incident' do not appear in it. No security page or incident contact was found on the site.
Ask: Within what period and to whom will you notify a breach affecting Taylor conversations or documents we uploaded?
Change notice
Public claim only
The terms and conditions, read 2026-09-27, state 'We may change these terms and conditions at any time by updating this webpage and your continued use of the website following such update will represent an agreement by you to be bound by the terms and conditions as amended.' The privacy policy states 'We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly'. Neither commits to notifying a user, neither carries a change log, and nothing addresses notice before Taylor's model, behaviour or included credits change.
Ask: Will you notify us before Taylor's model or behaviour changes, or before credit consumption for Taylor changes, and where is the change log?
Getting content out
Not confirmed
Nothing on the pages read 2026-09-27 describes exporting Taylor conversations, documents added to a chat, or documents generated on the platform, in any format, and no cancellation or account-closure process is published for either plan. The pricing page states Plus is billed at '$799/year' and that credits 'every quarter' are included, without stating what happens to unused credits or stored content on cancellation.
Ask: How do we export our Taylor conversations and platform documents, and what happens to stored content and unused credits when we cancel?
Connection to other AI apps
Public claim only
The pricing page, read 2026-09-27, lists a Taylor row headed 'Taylor in Your AI Apps' with the description 'Connect Taylor to Claude, ChatGPT and other AI apps through MCP.' Nothing published states what an external AI app can read or do through that connection, how it is authenticated, what is logged, whether an administrator can switch it off, or whose terms govern the data once it reaches the other application. No developer documentation for the connection was found on the pages read.
Ask: Through the MCP connection, what can an external AI app read from or write to our Sprintlaw account, how is it authorised and logged, and can we disable it?
Retrieval from outside the platform
Not confirmed
Nothing on the Taylor AI page, the pricing page, the terms or the privacy policy, all read 2026-09-27, states whether Taylor retrieves content from the internet, from Sprintlaw's published article library, or only from material the user supplies. No source, citation or 'as at' date appears in any published description of a Taylor answer.
Ask: Does Taylor retrieve from the internet or from your own article library when it answers, and does it show the sources it used?
What the assistant does on its own
Not confirmed
The pricing page, read 2026-09-27, lists under the Taylor AI heading a 'Legal Health Monitor' that states 'We'll monitor your business' legal health based on your unique legal data, and inform you of critical issues and next steps', which describes ongoing processing and outbound notification rather than a single answer to a question. Nothing published states whether Taylor can create a document, request a quote, book a lawyer call, send a communication or change account data, or whether a person confirms any such step.
Ask: Can Taylor or the Legal Health Monitor create documents, raise quote requests or send communications without us confirming, and what data does the monitor read continuously?
Review of the assistant's answers
Public claim only
The terms and conditions, read 2026-09-27, state as a binding agreement that where a user receives 'advice from our chatbot' the information 'is intended to provide general information in summary form', 'does not constitute legal (or other) advice and should not be relied upon as such', and that 'Sprintlaw will only provide legal advice to you after you have accepted a Quote and our Engagement Letter, and will only provide advice within the scope of the services set out in that Quote.' Nothing published states that a lawyer reviews any Taylor answer, or that answers carry a warning inside the chat; the site widget describes Taylor as 'Free legal help'.
Ask: Is any Taylor answer reviewed by a lawyer before the user sees it, and what warning does the chat itself display?
