Legal-specific · Document management and knowledge · Medium confidence
iManage LLC · Ask iManage / Work AI on an iManage cloud or hybrid tenant. Standard iManage Work without the AI add-on is out of scope. Confirm whether AI is included or sold separately.
DMS-native assistant that searches the iManage repository and returns cited answers without (as marketed) exporting documents to a separate AI app. Model provider for Ask is still unnamed on public pages.
Opens a private software assessment of Ask iManage for one task, with this profile’s questions to hand.
| Deployment | SaaS, Hybrid |
|---|---|
| Hosting regions | Australia, United States, European Union / EEA, United Kingdom |
| Australian region | Yes |
| Assurance | SOC 2 Type II, ISO 27001:2022, ISO 27701, ISO 27017, ISO 27018, ISO 22301, CSA STAR Level 2, IRAP Assessed (PROTECTED) — Work and named adjacent products; Ask not listed |
| Training on customer content | Unknown |
| Retention summary | Trust Centre lists formal retention and disposal procedures. FAQ titles cover support-ticket storage and exit destruction; answers were not extracted from the collapsed FAQ. |
| Integrations | iManage Work, Microsoft Word, Microsoft 365, ChatGPT Enterprise (plugin, optional), MCP Server |
| Pricing summary | No public price. Ask iManage, Mailbox Assistant and AI Services are sold as add-ons, not included in a standard cloud subscription. Available only on the cloudimanage.com endpoint. |
| Legal content coverage | Grounds on the firm's iManage documents, not a public case-law database. |
| Australian presence | Yes — NEXTDC Limited is listed as an Australian data-centre subprocessor for multiple iManage Cloud services. iManage LLC lists an Australian branch office. AI Enrichment is advertised as available in Australia. Ask inference region for an AU tenant is still not stated on the Ask page. |
Define the configuration, people, information and tasks being assessed.
Public claim only
Ask iManage is the DMS-native assistant on the iManage platform (Work AI). FAQ: Mailbox Assistant, AI Services and Ask iManage are not in a standard cloud subscription and must be purchased as additional products. iManage AI is only available on the cloudimanage.com endpoint.
Ask: Is Ask iManage on our cloud subscription or a paid add-on, and are we on cloudimanage.com?
Public claim only
AI runs inside the iManage platform; Ask FAQ: data processed by iManage AI stays on the iManage platform and retains iManage security and governance. Cloudimanage FAQ titles refer to Azure Blob Storage. EMEA regional centres (Switzerland, UAE, 2024) are described as built on Microsoft Azure. AU cloud storage is listed via NEXTDC.
Ask: Which region is our iManage tenant in, and does Ask inference stay in that region?
Public claim only
Natural-language search across the repository with cited answers, clause extract, redline analysis, summaries, tabular insights, playbook analysis against the organisation's positions.
Ask: Which Ask features will be enabled for which libraries?
Public claim only
Subprocessor list: NEXTDC Limited, Australia, data-centre provider for multiple iManage Cloud services (storage only). iManage LLC lists an Australian branch office for support/operations. AI Enrichment is advertised as available in Australia (English). Named Australian customer: RSM Australia (iManage Cloud). Ask-specific inference location is still not stated.
Ask: Is our tenant in the Australian iManage region, including Ask inference?
Record the practical work needed to introduce and maintain the software.
Not confirmed
No public price. Sales/demo driven. FAQ: Ask is an add-on, not in the standard cloud subscription.
Ask: Itemised quote for Ask iManage users versus iManage Work seats.
Public claim only
Built into iManage; cited answers from the firm's own work. Word/Outlook exist as iManage integrations generally. A ChatGPT Enterprise plugin (17 September 2026) and an MCP Server are separate connectors.
Ask: Does Ask honour ethical walls and save Q&A back to the matter?
Public claim only
Trust Centre FAQ covers customer service, Help Center registration and support announcements. Zendesk is a subprocessor for support tickets (United States). Support/operations entities include iManage LLC (US and Australian branch), Canada, UK, Singapore, Spain and India.
Ask: Support SLA and security contact for Ask iManage?
Compare complete work at the required quality, including checking and correction.
Public claim only
Cited answers claimed; comparison table says Ask draws only from real documents. Trust Centre lists an Ask iManage 2026 pen-test executive summary (request access). No independent hallucination study on Ask was found.
Ask: Show citation accuracy on our documents, including Australian-style agreements.
Not confirmed
Fit for searching and summarising the firm's own DMS corpus and playbook review. Not a primary-law citator.
Ask: Which libraries will Ask index, and is open-web answering off?
Compare the actual configuration with firm, client and jurisdiction requirements, supported by evidence.
Not confirmed
Internal DMS assistant. Not a client chatbot. The ChatGPT Enterprise plugin would expose governed iManage content inside ChatGPT if enabled.
Ask: Confirm Ask is not exposed to clients or portals, and whether the ChatGPT plugin will be on.
Not confirmed
The Ask page does not name the foundation-model provider. AI Enrichment is described as a purpose-built in-region model (separate product). ChatGPT Enterprise is a separate optional plugin that uses OpenAI models on iManage content. Microsoft Copilot plugin is described as in development.
Ask: Name every model provider and hosting route used by Ask iManage for our tenant.
Public claim only
Published list at compliance.imanage.com/subprocessors (17 entries scraped). Data centres: NEXTDC (Australia), Centersquare (US), Digital Realty UK, AWS for Closing Folders only (AU/CA/EU/UK/US). Support affiliates in US, UK, Canada, Australia, Singapore, Spain, India. Also Beamer, MessageBird, Microsoft (customer-selected region), Mixpanel (EU processing claimed), MongoDB Atlas (customer-selected region, including MCP and Insight+), Twilio Segment/SendGrid, Zendesk (US). Ask-specific model host is not named on this list.
Ask: Which of these apply to Ask iManage, and what notice is given on changes?
Public claim only
Ask FAQ: data processed by iManage AI stays on the iManage platform. AI Enrichment (separate): no data leaves to train a shared model; processing in-region. Website privacy notice says iManage may process publicly available documents to train machine-learning models. No Ask-specific contractual no-training clause was found.
Ask: Contractual confirmation that Ask prompts, documents and outputs are not used to train any model, including the model provider.
Public claim only
Mixpanel and Twilio Segment are listed for user analytics. Privacy notice: product insights and improvements; in-product feedback may prompt follow-up. Ask-specific rating-to-train behaviour is not described.
Ask: Is any Ask rating or telemetry used to improve models?
Public claim only
Trust Centre controls: formal retention and disposal procedures for company and customer data. FAQ titles cover how long support-ticket data is stored. Prompt/index retention for Ask is not stated on the Ask page.
Ask: Retention of Ask prompts, answers, indexes and logs?
Public claim only
FAQ title: how iManage handles data destruction and sanitization when a customer exits the cloud. Answers were not extracted from the collapsed FAQ. Ask-artifact deletion is not described on the Ask page.
Ask: Matter-level deletion of Ask artifacts and certified deletion on exit?
Public claim only
Support and operational services are performed by iManage affiliates in the United States, United Kingdom, Canada, Australia, Singapore, Spain and India. FAQ titles cover who has administrative access to the iManage Cloud. Zendesk holds support tickets in the United States.
Ask: When can iManage staff read Ask prompts, from which countries, and is it logged?
Public claim only
Answers are drawn from the iManage repository the user can search; permission-aware behaviour is the vendor's claim and must be tested, including ethical walls. The ChatGPT Enterprise plugin is described as keeping existing permissions, ethical walls and audit trails.
Ask: Demonstrate a user cannot retrieve a walled matter via Ask or the ChatGPT plugin.
Public claim only
Trust Centre FAQ titles cover encryption at rest in Azure Blob Storage (Cloudimanage), encryption in transit between customers and the iManage Cloud, and key-management/rotation policies. Algorithms were not in the extracted FAQ bodies.
Ask: Encryption in transit/at rest for Ask stores and the model path, including CMK?
Public claim only
Trust Centre badges: SOC 2, ISO 27001:2022, ISO 27701, ISO 27017, ISO 27018, CSA STAR Level 2, EU-US / UK / Swiss Data Privacy Framework. Resources include a 2026 Type 2 SOC 2+ report and SOC 3 Type 2 2026 (request access), plus an Ask iManage 2026 pen-test summary. Vendor blog: IRAP assessed to PROTECTED for Work, Insight+, Share, Security Policy Manager, Threat Manager and Records Manager — Ask iManage is not named in that list. Reports were not inspected.
Ask: Current SOC 2/ISO reports scoped to Ask iManage / Work AI, and whether IRAP covers Ask.
Public claim only
Website terms of service (for non-customers) are with iManage LLC except EMEA (iManage EMEA Limited); commercial-use liability capped at USD 1,000. The page says the Cloud Services Agreement governs iManage customers. That CSA/DPA was not on the public pages reviewed.
Ask: DPA, liability cap, law/forum for Ask iManage under the Cloud Services Agreement?
Public claim only
Privacy notice: HQ United States; presence in Canada, EEA, UK, Australia and India; personal information primarily processed in the US, UK and EEA; DPF self-certification does not apply to processing in Australia or India. Subprocessors include US Zendesk/Beamer/Centersquare and Indian, Singaporean and Spanish affiliates. AU storage via NEXTDC is listed. Ask model-path location is unnamed.
Ask: Data-flow diagram for storage, Ask inference and support for our AU tenant.
Public claim only
Trust Centre update 3 June 2026: no identified exposure to reported Claude Mythos attack vectors; monitoring, pen-testing and a private bug-bounty are described. No numbered breach-notice clock was found on the public pages.
Ask: Breach notice timeline and NDB cooperation?
Not confirmed
Trust Centre has an Updates feed (subscribe). No contractual notice period for model or index behaviour changes was extracted.
Ask: Notice before model or index behaviour changes?
Public claim only
FAQ title covers data destruction and sanitization when a customer exits the cloud. Answers not extracted. DMS content remains in iManage; Ask logs/indexes need a deletion path.
Ask: What Ask-derived data is deleted on termination, with certification?
Public claim only
Ask operates on iManage content. Separate connectors: MCP Server; ChatGPT Enterprise plugin (announced 17 September 2026) that can search, read, organise and save documents back to iManage; Microsoft Copilot plugin described as in development. MongoDB Atlas is listed against MCP Server and Insight+ curation.
Ask: Does Ask itself call any service outside iManage, and will MCP/ChatGPT plugins be enabled?
Public claim only
Ask comparison table: draws only from real documents; contrasted with tools that may generate plausible but incorrect content. Product is described as searching the iManage repository.
Ask: Confirm Ask cannot answer from the open web.
Not confirmed
Playbook and redline analysis are described for Ask. The ChatGPT Enterprise plugin can organise documents in iManage and save new or updated work as a new version from ChatGPT. Agentic writes inside Ask itself were not clearly specified.
Ask: Can Ask or the ChatGPT plugin edit or move documents without a lawyer confirming?
Public claim only
Cited answers support verification. No forced review gate described. ChatGPT plugin is said to keep audit trails.
Ask: Audit log of who asked Ask what, exportable?
Official pages reviewed for this profile, last reviewed 2026-09-21.
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