Legal-specific · Document automation · Medium confidence
FamilyProperty · The FamilyProperty workspace for family-law intakes, balance sheets, disclosure, parenting arrangements and document generation. The Smokeball acquisition post is used only for ownership. The privacy policy it refers to was not read.
Australian family-law workspace for lawyers, mediators and family-services organisations, covering intake, balance sheets, disclosure and court-form generation.
Opens a private software assessment of FamilyProperty for one task, with this profile’s questions to hand.
| Deployment | SaaS |
|---|---|
| Hosting regions | Australia |
| Australian region | Yes |
| Training on customer content | Unknown |
| Retention summary | The security FAQ, last updated 29 January 2025, points retention to point 9 of a privacy policy that was not read. Customers can delete matters and attachments. Shareable links are the user's responsibility once generated. |
| Integrations | Smokeball, Practice Evolve, InfoTrack, Illion bank statements |
| Pricing summary | No price list was on the pages read. The site invites a demonstration. The security FAQ says there is no limit on matters or users, and a 50 MB limit per file. |
| Legal content coverage | Court forms, financial statements, consent orders, parenting orders and chronologies are generated from data in the matter. No case-law database is named. |
| Australian presence | Yes — Data for Australian matters is stored in AWS Sydney and Melbourne data centres. A 7 October 2021 post by the vendor says FamilyProperty came under the Smokeball umbrella and can still be used without Smokeball, and that it is used by lawyers, mediators and organisations such as Legal Aid, Family Relationship Centres and community legal centres. No ACN is on the pages read. Support email is support@familyproperty.com.au. |
Define the configuration, people, information and tasks being assessed.
Public claim only
The homepage describes one platform for firms, mediators, family services and the public, covering intakes, balance sheets, disclosure, parenting arrangements and document generation. No priced tiers were published. The security FAQ says users and matters are unlimited, with a 50 MB limit per file.
Ask: Is there a single subscription, and are public self-service users in the same tenancy as a firm?
Public claim only
The security FAQ says the service and client data are stored on AWS, in the jurisdiction of origin. For Australia that is the Sydney and Melbourne data centres. Data is encrypted at rest and continuously backed up. No on-premises option is described.
Ask: Confirm our matters are stored only in Sydney or Melbourne, including backups and support copies.
Public claim only
The homepage describes intake questionnaires based on the financial statement, two-way disclosure links, smart forms for court forms and orders, interactive balance sheets with percentage outcomes and two-pool calculations, parenting calendars, and generation of balance sheets, heads of agreement, chronologies, financial statements and indexes in Word and Excel.
Ask: Which court forms are maintained, for which courts, and who updates them when a form changes?
Public claim only
The product is built for Australian family property and parenting matters. Generated documents include court forms and orders. No case-law collection is named.
Ask: Which federal and state family-law forms are in the library, and how current are they?
Record the practical work needed to introduce and maintain the software.
Not confirmed
The pages read on 2026-10-10 (the FamilyProperty homepage, security FAQ, partners page and 2021 Smokeball post) do not state a position on licence and pricing unit.
Ask: What is the written position on licence and pricing unit for the deployment we would buy, and which contract or policy states it?
Public claim only
The partners page lists Smokeball, Practice Evolve (described as currently only available in Australia), InfoTrack and Illion bank statements. The 2021 post says integration with Smokeball would deepen and that the product can be used without Smokeball.
Ask: What data moves between FamilyProperty and Smokeball or Practice Evolve, and in which direction?
Not confirmed
The pages read on 2026-10-10 (the FamilyProperty homepage, security FAQ, partners page and 2021 Smokeball post) do not state a position on support and service levels.
Ask: What is the written position on support and service levels for the deployment we would buy, and which contract or policy states it?
Compare complete work at the required quality, including checking and correction.
Not confirmed
No independent check of balance-sheet calculations or form accuracy is cited. Customer quotations on the homepage are not recorded here.
Ask: How are balance-sheet calculations tested when family-law rules change, and what is the error history?
Public claim only
The product calculates balance sheets and generates court forms, orders, chronologies and agreements from data the user enters. It does not describe a legal-research or advice model. Generated court documents still need a practitioner.
Ask: Which generated forms are used as filed documents, and what check does the firm require before filing?
Compare the actual configuration with firm, client and jurisdiction requirements, supported by evidence.
Public claim only
The lawyer or mediator who creates the matter is described as owning the information entered. Clients can be sent intake and disclosure links. The public can also start a matter through a questionnaire. Shareable links must be sent only to trusted parties, and that responsibility sits with the user.
Ask: What notice does a client see on an intake or disclosure link, and who is the contracting party for a public user?
Not confirmed
The pages read on 2026-10-10 (the FamilyProperty homepage, security FAQ, partners page and 2021 Smokeball post) do not state a position on model providers.
Ask: What is the written position on model providers for the deployment we would buy, and which contract or policy states it?
Public claim only
AWS is named for hosting and Stripe for card payments. No other subprocessor list was published. The FAQ says data is not shared, sold or exposed, while also naming those providers.
Ask: Provide the full subprocessor list, including AWS regions and Stripe, and any support tools that can see matter data.
Not confirmed
No model is described. The security FAQ says information is not shared, sold or exposed, which is not a statement about model training.
Ask: Confirm that matter data is not used to train any model, including any future AI feature.
Not confirmed
The pages read on 2026-10-10 (the FamilyProperty homepage, security FAQ, partners page and 2021 Smokeball post) do not state a position on feedback and secondary use.
Ask: What is the written position on feedback and secondary use for the deployment we would buy, and which contract or policy states it?
Not confirmed
The security FAQ says the retention policy is at point 9 of the privacy policy. That policy was not read. Customers can update or delete matters and attachments, including archived matters.
Ask: Provide point 9 of the privacy policy and the backup retention period after a matter is deleted.
Public claim only
Customers can delete matters and attachments. Export is by Word documents, individual files and ZIP packages. The security FAQ does not say when backups of a deleted matter are destroyed.
Ask: After we delete a matter, when is it removed from backups, and what export do we keep?
Public claim only
The security FAQ says FamilyProperty may access and view customer data for support, training or other issues, and only where reasonably necessary to address the request.
Ask: Is support access logged and notified, and can we require approval before staff open a matter?
Public claim only
Two-factor authentication can be enabled by each user, using Google Authenticator, Microsoft Authenticator or a similar app. It is per user, not enforced for the whole firm. Only people given Admin or User access can add or amend a matter. Shareable links, once created, are the user's responsibility.
Ask: Can an administrator require MFA for every user, and can shareable links be expired or restricted?
Public claim only
The security FAQ says data, including uploaded files, is encrypted from browser-server transmission, through processing, and when stored, and is encrypted at rest. It does not name TLS or AES versions. Card numbers are not stored; Stripe processes payments.
Ask: Which encryption standards apply in transit and at rest, and where are the keys held?
Not confirmed
The pages read on 2026-10-10 (the FamilyProperty homepage, security FAQ, partners page and 2021 Smokeball post) do not state a position on assurance and certifications.
Ask: What is the written position on assurance and certifications for the deployment we would buy, and which contract or policy states it?
Not confirmed
The security FAQ is not a customer agreement. No master terms were read. The 2021 post says existing subscribers would not be impacted by the Smokeball combination.
Ask: Who is the contracting entity today, Smokeball or FamilyProperty, and which terms apply?
Public claim only
Australian data is stored in Sydney and Melbourne. The FAQ says data is stored in the jurisdiction of origin. It does not discuss support access from outside Australia.
Ask: Can support staff outside Australia view a matter, and under what safeguard?
Public claim only
The security FAQ says FamilyProperty will notify the subscriber without undue delay and in writing on becoming aware of a data breach affecting client data. A specific hour count is not stated. Vulnerabilities can be reported to support@familyproperty.com.au.
Ask: What does 'without undue delay' mean in the agreement, and does it meet the Notifiable Data Breaches scheme timetable?
Public claim only
The security FAQ says it is regularly reviewed and is the primary source of truth for security, and was last updated 29 January 2025. No customer notice period for a change is stated.
Ask: How will we be told if hosting, subprocessors or form logic changes?
Public claim only
Export is available as Word, individual files and ZIP. Deletion of matters is available to the customer. The agreement's exit clause was not published.
Ask: On termination, how long do we have to export, and when are backups destroyed?
Not confirmed
The pages read on 2026-10-10 (the FamilyProperty homepage, security FAQ, partners page and 2021 Smokeball post) do not state a position on connectors and external tools.
Ask: What is the written position on connectors and external tools for the deployment we would buy, and which contract or policy states it?
Not confirmed
The pages read on 2026-10-10 (the FamilyProperty homepage, security FAQ, partners page and 2021 Smokeball post) do not state a position on web search and open-web grounding.
Ask: What is the written position on web search and open-web grounding for the deployment we would buy, and which contract or policy states it?
Public claim only
Document generation and calculations run when the user asks. Shareable links, once created, can be forwarded. No unattended filing to a court is described.
Ask: Can a shareable link or a generated form be sent to the other party without a second approval?
Not confirmed
Generation is described as a button-click from the screen into Word, Excel or a court form. No in-product certification step is stated.
Ask: What review is required before a generated court form or consent order is filed or sent?
Official pages reviewed for this profile, last reviewed 2026-10-10.
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