Product and intended use
Define the configuration, people, information and tasks being assessed.
Plan and modules
Public claim only
The pricing page describes Starter, Pro and Enterprise. Enterprise adds unlimited documents, SSO, API access, help building playbooks, guided onboarding, a dedicated success manager, and the option of custom contract terms. A seven-day trial requires a credit card and becomes the selected subscription unless cancelled. No dollar amount was in the text retrieved.
Ask: Which plan is quoted, what happens when the trial ends, and which security terms are available only on Enterprise?
Deployment and hosting
Not confirmed
The product runs in Microsoft Word and in the customer's account. No hosting region, cloud provider or Australian region is stated.
Ask: Where are contracts and playbooks stored and processed, and is an Australian region available?
Product surfaces
Public claim only
The homepage says BlackBoiler turns playbooks, prior redlines, approved language and examples into first-pass tracked changes and comments in Microsoft Word. A reviewer accepts, changes, rejects, escalates or negotiates. Veris is a conversational assistant inside Word for turning a plain-language position into playbook guidance and for asking questions about a clause. The homepage says US patents cover document revision, playbook-driven markup and clause handling.
Ask: Which agreement types are in scope for our playbooks, and is Veris included?
Jurisdiction and legal content
Not confirmed
The pages read on 2026-10-10 (the BlackBoiler homepage and pricing page) do not state a position on jurisdiction and legal content.
Ask: What is the written position on jurisdiction and legal content for the deployment we would buy, and which contract or policy states it?
Adoption and implementation
Record the practical work needed to introduce and maintain the software.
Licence and pricing unit
Public claim only
Enterprise pricing is not a fixed per-user rate. Factors named are contract volume, users and teams, playbooks and agreement types, and security, deployment and support. Starter and Pro exist but no currency amount was in the page text. The trial needs a credit card and converts unless cancelled.
Ask: Send the checkout price, billing frequency, trial end date and first payment date for the plan you recommend, in the currency we would be billed.
Integrations
Public claim only
Review runs in Microsoft Word. The homepage says BlackBoiler fits the redlining step of an existing CLM and hands back once the lawyer decides. Enterprise includes SSO and API access.
Ask: Which CLM and identity provider are supported, and what does the API read or write?
Support and service levels
Not confirmed
The pages read on 2026-10-10 (the BlackBoiler homepage and pricing page) do not state a position on support and service levels.
Ask: What is the written position on support and service levels for the deployment we would buy, and which contract or policy states it?
Data, controls and requirements
Compare the actual configuration with firm, client and jurisdiction requirements, supported by evidence.
Client authority and client-facing use
Public claim only
The homepage says positions remain proprietary to the organisation and are not used to improve the product for other companies. It does not discuss a client's consent to upload their contract.
Ask: What do we tell a client before their draft is uploaded, and can a client be excluded?
Model providers
Not confirmed
The homepage says the review is built on the customer's standards rather than a general-purpose model from a prompt. It does not name a model provider. Veris accepts natural language.
Ask: Which models, if any, process the contract and the Veris conversation, and where?
Subprocessors
Not confirmed
No subprocessor list was on the pages read.
Ask: Provide the subprocessor list for hosting and for any model used by Veris or the redline engine.
Training on customer content
Public claim only
The homepage says client data is not used to train models shared with other users, and that contracts, playbooks, redlines and negotiation positions are not used to train models or to improve BlackBoiler for other companies. It also says the review starts from the customer's standards rather than a general-purpose model working from a prompt.
Ask: Will the no-training statement be in our agreement, including for any subprocessors and for Veris prompts?
Feedback and secondary use
Not confirmed
The pages read on 2026-10-10 (the BlackBoiler homepage and pricing page) do not state a position on feedback and secondary use.
Ask: What is the written position on feedback and secondary use for the deployment we would buy, and which contract or policy states it?
Retention
Not confirmed
The pages read on 2026-10-10 (the BlackBoiler homepage and pricing page) do not state a position on retention.
Ask: What is the written position on retention for the deployment we would buy, and which contract or policy states it?
Deletion and export
Not confirmed
The pages read on 2026-10-10 (the BlackBoiler homepage and pricing page) do not state a position on deletion and export.
Ask: What is the written position on deletion and export for the deployment we would buy, and which contract or policy states it?
Human access to customer content
Not confirmed
The pages read on 2026-10-10 (the BlackBoiler homepage and pricing page) do not state a position on human access to customer content.
Ask: What is the written position on human access to customer content for the deployment we would buy, and which contract or policy states it?
Access control
Public claim only
SSO and API access are described as Enterprise terms, not as features of Starter or Pro. No MFA statement was on the pages read.
Ask: Does our plan include SSO, and is MFA available?
Encryption
Not confirmed
The pages read on 2026-10-10 (the BlackBoiler homepage and pricing page) do not state a position on encryption.
Ask: What is the written position on encryption for the deployment we would buy, and which contract or policy states it?
Assurance and certifications
Public claim only
The homepage and the pricing page say a SOC 2 report is available under NDA. The FAQ on the homepage calls it a SOC 2 Type II report. The report was not read.
Ask: Provide the current SOC 2 Type II report under NDA, including the period and whether Word processing is in scope.
Contract, DPA and liability
Public claim only
The pricing page says Enterprise can use custom contract terms and service levels rather than a fixed plan. Starter and Pro are not described as negotiable. The terms themselves were not read.
Ask: Send the terms that apply to the plan quoted, including liability, confidentiality and governing law.
Cross-border transfers
Not confirmed
The pages read on 2026-10-10 (the BlackBoiler homepage and pricing page) do not state a position on cross-border transfers.
Ask: What is the written position on cross-border transfers for the deployment we would buy, and which contract or policy states it?
Incidents and breach notice
Not confirmed
The pages read on 2026-10-10 (the BlackBoiler homepage and pricing page) do not state a position on incidents and breach notice.
Ask: What is the written position on incidents and breach notice for the deployment we would buy, and which contract or policy states it?
Changes to terms and models
Not confirmed
The pages read on 2026-10-10 (the BlackBoiler homepage and pricing page) do not state a position on changes to terms and models.
Ask: What is the written position on changes to terms and models for the deployment we would buy, and which contract or policy states it?
Exit, return and deletion
Not confirmed
The pages read on 2026-10-10 (the BlackBoiler homepage and pricing page) do not state a position on exit, return and deletion.
Ask: What is the written position on exit, return and deletion for the deployment we would buy, and which contract or policy states it?
Connectors and external tools
Not confirmed
The pages read on 2026-10-10 (the BlackBoiler homepage and pricing page) do not state a position on connectors and external tools.
Ask: What is the written position on connectors and external tools for the deployment we would buy, and which contract or policy states it?
Web search and open-web grounding
Not confirmed
The pages read on 2026-10-10 (the BlackBoiler homepage and pricing page) do not state a position on web search and open-web grounding.
Ask: What is the written position on web search and open-web grounding for the deployment we would buy, and which contract or policy states it?
Actions the system can take
Public claim only
The product applies tracked changes inside Word. It says it does not replace CLM intake, approvals or signature. It does not describe sending email or signing.
Ask: Confirm the product cannot send, sign or file an agreement without a separate system and a person.
Human review of output
Public claim only
The homepage says the lawyer reviews the first pass and decides what to accept, change, reject, escalate or negotiate, and that AI contract review does not remove human review. A judge validator and statistical similarity checks are described as internal checks before the lawyer decides.
Ask: Can a markup be sent to a counterparty from the product before a named lawyer accepts it?
