Process a cooling-off termination and the refund
Key facts
- Human involvement
- GreenLawyer review
- How AI is used
- From the franchisee’s written notice, the agreement and the payment records, confirm the notice falls within the cooling-off period, calculate the refund due and the 14-day repayment date, and draft the acknowledgement and refund letter from the validated template.
- What the lawyer must review
- The lawyer confirms the cooling-off period applies (new agreement, no valid opt-out), checks any deduction the franchisor proposes against the Code and the agreement, and confirms the refund is paid on time.
- Written for / version
- US
Open a jurisdiction version of this task to see which instruments apply: US
Who does what
| Role | What they do |
|---|---|
| Assistance | From the franchisee’s written notice, the agreement and the payment records, confirm the notice falls within the cooling-off period, calculate the refund due and the 14-day repayment date, and draft the acknowledgement and refund letter from the validated template. |
| Lawyer | The lawyer confirms the cooling-off period applies (new agreement, no valid opt-out), checks any deduction the franchisor proposes against the Code and the agreement, and confirms the refund is paid on time. |
Checklist
- Confirm whether the 2025 Code applies to this agreement (entered, transferred, renewed or extended on or after 1 April 2025) and whether a November 2025 provision is engaged, before any template is used.
- Check the notice date against the agreement date, the first payment and any leasing information.
- Confirm there is no valid written opt-out.
- Check any deduction against the Code and the agreement before the refund is calculated.
Forms and precedents for this task
| Form or precedent | Kind | AI use | Summary |
|---|---|---|---|
| Franchise cooling-off termination and refund | Checklist | AI use Yellow | Checklist of the cooling-off periods and the 14-day refund on the ACCC page about ending a franchise agreement, including the opt-out from 1 November 2025. |
Signed-in accounts can read the full text of each one. All precedents.
Sources
- ACCC, Ending a franchise agreement · 2026-10-18
These are suggested working checks. Confirm the required checking with the responsible lawyer before work starts; the checking approach does not establish permission to use AI.
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