Respond to a hardship notice under the National Credit Code
Key facts
- Human involvement
- YellowClose supervision
- How AI is used
- Assemble the hardship notice, the account history and the information the debtor supplied into an assessment sheet, and, under the lawyer's direction, help draft the decision notice so that it carries the reasons and the AFCA information the Code requires.
- What the lawyer must review
- The lawyer checks the date the notice was received and the resulting statutory due date, confirms whether and when further information was requested, tests the stated reasons against the assessment actually performed, and confirms the notice states the varied terms or the reasons for refusal and the debtor's AFCA rights.
- Written for / version
- US
Open a jurisdiction version of this task to see which instruments apply: US
Who does what
| Role | What they do |
|---|---|
| Assistance | Assemble the hardship notice, the account history and the information the debtor supplied into an assessment sheet, and, under the lawyer's direction, help draft the decision notice so that it carries the reasons and the AFCA information the Code requires. |
| Lawyer | Set the scope, supervise the work closely, verify every part relied on, resolve omissions and exceptions, and approve the exact output. |
Checklist
- Confirm the instructions, the jurisdiction and the complete relevant material before starting.
- The lawyer checks the date the notice was received and the resulting statutory due date, confirms whether and when further information was requested, tests the stated reasons against the assessment actually performed, and confirms the notice states the varied terms or the reasons for refusal and the debtor's AFCA rights.
- Check the output against the source documents named in it before it is relied on.
Forms and precedents for this task
| Form or precedent | Kind | AI use | Summary |
|---|---|---|---|
| Hardship notice response letters under the National Credit Code (information request, decision and notice of change) | Letter | AI use Yellow | Three linked letters for a credit provider responding to a debtor’s hardship notice: a request for information within 21 days, a decision letter that either records the agreed change or gives reasons and AFCA details, and the s 73 notice of change, with a timing diary. |
Signed-in accounts can read the full text of each one. All precedents.
Sources
- https://www.asic.gov.au/regulatory-resources/credit/credit-notices-and-offences/faqs-dealing-with-consumers-and-credit · 2026-09-27
- https://download.asic.gov.au/media/3olo5aq5/rg271-published-2-september-2021.pdf · 2026-09-27
These are suggested working checks. Confirm the required checking with the responsible lawyer before work starts; the checking approach does not establish permission to use AI.