Draft the internal dispute resolution response to a complaint
Key facts
- Human involvement
- YellowClose supervision
- How AI is used
- Assemble the complaint chronology and the findings from the complaint file and, under the lawyer's direction, help draft the response so that it answers each issue raised, states the reasons for the outcome and carries the required AFCA referral information.
- What the lawyer must review
- The lawyer decides the outcome and any remedy, checks every finding against the file, confirms each issue raised is answered including issues the complainant did not label as such, and confirms the applicable maximum timeframe and the AFCA wording before the response issues.
- Written for / version
- US
Open a jurisdiction version of this task to see which instruments apply: US
Who does what
| Role | What they do |
|---|---|
| Assistance | Assemble the complaint chronology and the findings from the complaint file and, under the lawyer's direction, help draft the response so that it answers each issue raised, states the reasons for the outcome and carries the required AFCA referral information. |
| Lawyer | Set the scope, supervise the work closely, verify every part relied on, resolve omissions and exceptions, and approve the exact output. |
Checklist
- Confirm the instructions, the jurisdiction and the complete relevant material before starting.
- The lawyer decides the outcome and any remedy, checks every finding against the file, confirms each issue raised is answered including issues the complainant did not label as such, and confirms the applicable maximum timeframe and the AFCA wording before the response issues.
- Check the output against the source documents named in it before it is relied on.
Forms and precedents for this task
| Form or precedent | Kind | AI use | Summary |
|---|---|---|---|
| AFCA complaint: online form and downloadable complaint form | Form | AI use Yellow | Link to AFCA's general complaint routes. |
Signed-in accounts can read the full text of each one. All precedents.
Sources
These are suggested working checks. Confirm the required checking with the responsible lawyer before work starts; the checking approach does not establish permission to use AI.