Diarise and acknowledge a borrower's hardship notice
Key facts
- Human involvement
- GreenLawyer review
- How AI is used
- From the borrower's call note, email or letter, record the date the hardship notice was received, generate the acknowledgement and any request for information from the lender's approved templates, and calculate the response deadline under the statutory table depending on whether information is requested and received.
- What the lawyer must review
- Approve the templates and the deadline rules once at setup, then confirm for each notice that it is a hardship notice under a regulated contract and that the credit provider's decision on any variation is made and given before the deadline.
- Written for / version
- US
Open a jurisdiction version of this task to see which instruments apply: US
Who does what
| Role | What they do |
|---|---|
| Assistance | From the borrower's call note, email or letter, record the date the hardship notice was received, generate the acknowledgement and any request for information from the lender's approved templates, and calculate the response deadline under the statutory table depending on whether information is requested and received. |
| Lawyer | Approve the templates and the deadline rules once at setup, then confirm for each notice that it is a hardship notice under a regulated contract and that the credit provider's decision on any variation is made and given before the deadline. |
Checklist
- Confirm the instructions, the jurisdiction and the complete relevant material before starting.
- Confirm at setup that the deadline table matches s 72 of the National Credit Code: 21 days if no information is required, 28 days after the stated date if requested information is not received, and 21 days after receiving it if it is.
- Confirm the date of receipt, including notices given orally.
- Confirm the response, if a variation is refused, includes the information the law and the lender's dispute resolution process require.
- Check the output against the source documents named in it before it is relied on.
Forms and precedents for this task
| Form or precedent | Kind | AI use | Summary |
|---|---|---|---|
| Financial difficulty working record | Form | AI use Yellow | Working record of a customer's approach under the 2025 Banking Code of Practice, and of the dates the bank must watch. |
| Financial difficulty decision note | Notice | AI use Red | Note the bank gives in writing under paragraphs 184 and 185 of the 2025 Banking Code. |
Signed-in accounts can read the full text of each one. All precedents.
Sources
- National Consumer Credit Protection Act 2009 (Cth) Sch 1, National Credit Code · 2026-10-18
- ASIC: FAQs on dealing with consumers and credit · 2026-10-18
These are suggested working checks. Confirm the required checking with the responsible lawyer before work starts; the checking approach does not establish permission to use AI.