Build an escalation matrix for a client-facing tool

Key facts

Human involvement: YellowClose supervision
How AI is used: From the tool flows, list question types, the point a human must take over, and the record that must be kept.
What the lawyer must review: Confirm the escalation roster is real
Do not launch a tool that cannot escalate
Written for / version: US

Open a jurisdiction version of this task to see which instruments apply: US

Who does what

Who does what
Role	What they do
Assistance	From the tool flows, list question types, the point a human must take over, and the record that must be kept.
Lawyer	Set the scope, supervise the work closely, verify every part relied on, resolve omissions and exceptions, and approve the exact output.

Confirm the output against the client’s instructions and the complete relevant source material, including omissions or contradictions.
Verify every relied-on citation, figure and name against the source document.
The responsible lawyer approves the exact version before use.

Forms and precedents for this task
Form or precedent	Kind	AI use	Summary
No-advice scope and blocked-topics schedule for a client-facing assistant	Policy	AI use Red	Schedule the supervising lawyer adopts for a client-facing assistant: topics it may answer with general information, topics it must refuse, and the exact handoff it must give for urgency, safety and requests for advice.
Periodic supervision minute for a client-facing AI tool	Memo	AI use Red	Minute in which the supervising lawyer records, for a set period, what the client-facing tool did, what the sample review and incidents showed, and whether it stays on, changes, or is switched off.

Signed-in accounts can read the full text of each one. All precedents.

Confirm the required checking with the responsible lawyer before work starts. The checking approach does not establish permission to use AI.