---
title: "Zoom AI Companion (Zoom Communications, Inc.)"
url: "https://ailawframework.com/software/zoom-ai-companion"
type: "software_profile"
site: "AI Law Framework"
id: "zoom-ai-companion"
vendor: "Zoom Communications, Inc."
category: "Legal-specific"
segment: "Transcription and meetings"
confidence: "medium"
last_reviewed: "2026-09-20"
---

# Zoom AI Companion (Zoom Communications, Inc.)

> In-meeting AI summaries and companion features. Zoom states it does not train on meeting content and uses ZDR with third-party model providers, with trust-and-safety exceptions. Outputs still need human checking.

Canonical page: https://ailawframework.com/software/zoom-ai-companion  
Last reviewed: 2026-09-20

Site index for agents: https://ailawframework.com/llms.txt

Plan covered: Zoom AI Companion on a Zoom Workplace organisational account. Optional custom agents. Consumer Zoom without Companion is out of scope.

## Capabilities

- Transcription
- Document summarisation
- Agentic workflows

## Key facts

| Fact | Value |
| --- | --- |
| Deployment | SaaS |
| Hosting regions | Unknown |
| Australian region | Unknown |
| Training on customer content | No |
| Retention | Third-party model providers: claimed zero data retention except trust-and-safety. Zoom-side AI artifact retention follows account settings (not specified in the extract). |
| Integrations | Zoom Meetings |
| Pricing | Often bundled in Zoom Workplace; confirm the exact SKU. |
| Australian presence | Yes. Zoom operates in Australia; AI Companion processing location not confirmed as AU. |
| Website | https://www.zoom.com/ |

## What the research found

| Topic | Status | Finding | Open question | Sources |
| --- | --- | --- | --- | --- |
| Plan | Public claim only | Zoom AI Companion inside a Zoom workplace licence. Distinct from Zoom Phone/Meetings without AI. Federated third-party models with claimed ZDR. | Which AI Companion features are enabled in our Zoom account? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| Deployment | Public claim only | SaaS within Zoom cloud. | AU hosting for AI Companion processing? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| Features | Public claim only | Meeting summaries, chat AI, agentic workflows/custom agents. Outputs can be wrong. | Disable custom agents? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| Australia | Not confirmed | Zoom has AU presence for meetings; AI processing location not extracted as AU-only. | APP 8 for AI Companion? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| Pricing | Public claim only | Often included in Zoom Workplace; confirm SKU. | Is Companion included or add-on? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| Integration | Public claim only | Native in Zoom meetings/chat. Entra SSO typically via Zoom admin. | SSO and who can start AI summary? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| Support | Not confirmed | Zoom support SKU. | SLA? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| Quality | Public claim only | Zoom warns outputs may be incorrect. | Accuracy of meeting summaries? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| Task fit | Not confirmed | Summaries of meetings with consent. Not a citator. Agentic workflows need extra review. | Approved meeting types? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| clientAuthority | Not confirmed | Meeting AI may process client attendees. Consent/notice required. | Client-meeting policy? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| modelProvider | Public claim only | Federated third-party generative AI providers with claimed ZDR and no training. Names not in the extract. | Name every model provider. | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| subprocessors | Public claim only | Third-party model providers plus Zoom entities. | List with locations. | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| trainingUse | Public claim only | Zoom does not use audio, video, chat, screen sharing, attachments or communications-like content to train Zoom or third-party AI models. Third-party providers may not train; ZDR with trust-and-safety exceptions (e.g. CSAM). | Confirm in the signed Zoom terms for our plan. | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| feedbackUse | Public claim only | Optional feedback may include prompts/responses/screenshots reviewed by Zoom employees to improve services. | Disable feedback sharing. | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| retention | Public claim only | ZDR at third-party model providers with limited trust/safety exceptions. Zoom's own store follows Zoom retention settings. | Meeting-summary retention in our account? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| deletion | Not confirmed | Follows Zoom data management. | Delete AI summaries on instruction? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| humanAccess | Public claim only | Zoom may access interaction data to provide/maintain/support. Feedback reviewers are Zoom employees if enabled. | When do staff read meeting AI content? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| accessControl | Not confirmed | Zoom admin console. | Admin disable of Companion per user? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| encryption | Not confirmed | Zoom meeting encryption exists; AI-store specifics not in the extract. | AI summary encryption? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| assurance | Not confirmed | Zoom holds many certs at platform level; Companion scope not isolated here. | SOC/ISO scope including Companion? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| contract | Not confirmed | Zoom customer agreement. | DPA covers Companion? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| transfers | Public claim only | Third-party model ZDR still involves overseas inference. | APP 8 map. | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| incidents | Not confirmed | Zoom incident process. | Notice timeline? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| changes | Public claim only | Federated model mix can change. | Notice before a new model provider? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| exit | Not confirmed | Zoom offboarding. | Export AI summaries? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| connectors | Public claim only | Custom agents and workflows if enabled. | Enabled agents list. | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| webSearch | Not confirmed | Companion may use tools. | Web tool off? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| actionControl | Not confirmed | Agentic workflows and custom agents. | Human confirm for sends? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |
| humanReview | Public claim only | Users must check AI-generated content for accuracy. | How do we log that review? | [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) |

## Notes

Model providers unnamed. Feedback can share prompts if enabled. T3 short record.

## Sources

- [Zoom AI features data use](https://www.zoom.com/en/trust/zoom-ai-companion/) (checked 2026-09-20)
- [Zoom AI Companion trust (explore)](https://explore.zoom.us/en/trust/zoom-ai/) (checked 2026-09-20)

A product profile is research to support questions. It does not approve a product for any firm. Public product information supports questions; it does not approve a product for your firm. Verify the exact plan, settings and signed terms.