---
title: "Smokeball (Smokeball Australia Pty Ltd)"
url: "https://ailawframework.com/software/smokeball"
type: "software_profile"
site: "AI Law Framework"
id: "smokeball"
vendor: "Smokeball Australia Pty Ltd"
category: "Legal-specific"
segment: "Practice management"
confidence: "medium"
last_reviewed: "2026-10-10"
---

# Smokeball (Smokeball Australia Pty Ltd)

> Cloud practice-management system for small and mid-size firms, with Archie as a paid matter-aware AI assistant in the file, Word and Outlook.

Canonical page: https://ailawframework.com/software/smokeball  
Last reviewed: 2026-10-10

Site index for agents: https://ailawframework.com/llms.txt

Plan covered: Australian Smokeball Bill/Boost/Grow/Prosper+ with the Archie add-on (LawY included). US/UK editions, Intake/AutoTime, and third-party Archie Apps/marketplace partners need separate review.

## Capabilities

- Matter management
- Legal research
- Document summarisation
- Contract drafting
- Contract review and redlining
- Clause libraries and playbooks
- Chronology building
- Knowledge search
- Agentic workflows
- Document automation

## Key facts

| Fact | Value |
| --- | --- |
| Deployment | SaaS |
| Hosting regions | Australia, United States, United Kingdom |
| Australian region | Yes |
| Model providers | OpenAI, Anthropic |
| Assurance | ISO 27001:2022 |
| Training on customer content | Security page, last updated 09/07/2026: Smokeball does not provide customer data to third parties for AI model training or third-party AI modelling. The page does not say whether Smokeball trains its own models. Australian terms clause 20 still allow de-identified aggregate Client Data to be used to improve and develop products, and LawY Terms clause 7.1 still authorise use of Input and Output to train machine-learning models, so this is not a settled no. Source: https://www.smokeball.com.au/security checked 2026-10-10. |
| Retention | Help centre claims enterprise zero-data-retention with model providers. Archie stores conversation history and a log of questions for authorised users. Terms allow 30 days' retrieval after termination then deletion. Privacy policy retains personal data while a legitimate business or legal need exists, including in backups until deletion is possible. No published window for Archie indexes or embeddings. |
| Integrations | Microsoft Word, Microsoft Outlook, Microsoft 365, LawY, Client Portal, Smokeball marketplace |
| Legal content coverage | LawY is included with the Archie add-on and is described as available for all practice areas and matter types across all Australian states, using a proprietary knowledge base with optional Deep Research and lawyer verification. Licensed citator coverage is not specified. |
| Pricing | Australian list prices (excl GST): Bill from AUD 59, Boost from AUD 129 and Grow from AUD 249 per user per month; Prosper+ is custom. Archie is shown as an add-on on Boost, Grow and Prosper+ with no dollar amount. Support states Archie is available on those three plans and includes LawY. |
| Australian presence | Yes. Australian contracting entity is Smokeball Australia Pty Ltd (ABN 46 664 254 200). Help centre says Australian data stays in Australia as a principle; the privacy policy also says Group servers and processing may occur in Australia, the United States and the United Kingdom, with providers also in Japan. |
| Website | https://www.smokeball.com.au/ |

## What the research found

| Topic | Status | Finding | Open question | Sources |
| --- | --- | --- | --- | --- |
| Product and plan covered | Public claim only | Archie is marketed as the Smokeball AI matter assistant. Pricing lists it as an add-on on Boost, Grow and Prosper+ without a published fee; Bill has no Archie add-on. Support badges say Archie is available on Boost, Grow and Prosper+. LawY is included with the Archie add-on. Intake and AutoTime are separate add-ons. | Confirm our Australian order form: which plan, whether Archie and LawY are included or extra, any usage caps, and which Archie Apps are in or out of scope. | [Smokeball Australia — Pricing](https://www.smokeball.com.au/pricing); [Getting Started with Archie, the Smokeball AI Assistant](https://support.smokeball.com/hc/en-au/articles/24407844681751-Getting-Started-with-Archie-the-Smokeball-AI-Assistant); [Using LawY in Archie for legal research](https://support.smokeball.com/hc/en-au/articles/33653338648599-Using-LawY-in-Archie-for-Legal-Research) |
| Deployment model | Public claim only | Smokeball is sold as multi-tenant SaaS hosted on AWS, with desktop, web, Word and Outlook clients. No public on-premises or private-cloud option for Archie was found. Shared-responsibility text puts end-device security and MFA setup on the firm. | Is our tenant exclusively in an Australian AWS region, including replicas, logs and Archie indexes, and is any private-cloud option available? | [Smokeball security policy (AU)](https://www.smokeball.com.au/security); [Smokeball Australia — Pricing](https://www.smokeball.com.au/pricing); [Using the Archie Word Add-in](https://support.smokeball.com/hc/en-au/articles/39699442435095-Using-the-Archie-Word-Add-in) |
| AI features in scope | Public claim only | Archie answers matter questions with document citations, drafts correspondence, reviews documents against firm playbooks, edits in Word, summarises Outlook threads, creates tasks/memos/events after confirmation, accepts knowledge-source uploads, and can send a response to the Client Portal. Legal questions can be routed to LawY, including Deep Research and optional lawyer verification. Archie Apps are a marketplace of third-party AI tools. | Which of Archie chat, Word, Outlook, playbooks, knowledge sources, LawY (including Deep Research and verification), Client Portal send, and named Archie Apps will be enabled for which roles? | [Archie AI — Smokeball Australia](https://www.smokeball.com.au/archie); [Getting Started with Archie, the Smokeball AI Assistant](https://support.smokeball.com/hc/en-au/articles/24407844681751-Getting-Started-with-Archie-the-Smokeball-AI-Assistant); [Using LawY in Archie for legal research](https://support.smokeball.com/hc/en-au/articles/33653338648599-Using-LawY-in-Archie-for-Legal-Research); [The next generation of Archie AI has arrived](https://www.smokeball.com.au/blog/the-next-generation-of-archie-ai-has-arrived) |
| Jurisdictions and legal content | Public claim only | The Australian site and terms are NSW-governed for AU customers. LawY in Archie is described as available for all practice areas and matter types across all Australian states, with a proprietary knowledge base. Currency of authorities and whether a licensed citator is used are not specified on the pages read. | List the Australian collections, jurisdictions and currency controls LawY actually searches for our matter types, and whether unverified answers are labelled as such. | [Smokeball terms of service (AU)](https://www.smokeball.com.au/terms); [Using LawY in Archie for legal research](https://support.smokeball.com/hc/en-au/articles/33653338648599-Using-LawY-in-Archie-for-Legal-Research) |
| Licence and pricing unit | Public claim only | AU terms (last updated 9 July 2026) are a fixed-term per-user SaaS with no mid-term termination for convenience, auto-renewal, and a three-month 30-day-notice window after silent renewal. List prices are published for Bill/Boost/Grow; Archie has no published add-on price. Fees are not refundable for change of mind. | Provide an itemised quote for our seats and term, the Archie/LawY fee, auto-renewal and seat-reduction rules, and any usage or Deep Research caps. | [Smokeball terms of service (AU)](https://www.smokeball.com.au/terms); [Smokeball Australia — Pricing](https://www.smokeball.com.au/pricing) |
| Word, Outlook and matter-system integration | Public claim only | Archie runs in the matter tab and as a Microsoft Word add-in installed from the Microsoft Store (with 2FA login). A separate Smokeball Word add-in can run at the same time. Outlook integration is via a new Outlook add-in. First enablement indexes the 50 most recent firm matters. Save-back to the matter file differs by Boost versus Grow/Prosper+ and desktop versus Word on the web. | Demonstrate permission-aware retrieval on a test matter, central Word/Outlook deployment, and where prompts and outputs are stored, including Boost File Manager behaviour. | [Using the Archie Word Add-in](https://support.smokeball.com/hc/en-au/articles/39699442435095-Using-the-Archie-Word-Add-in); [Getting Started with Archie, the Smokeball AI Assistant](https://support.smokeball.com/hc/en-au/articles/24407844681751-Getting-Started-with-Archie-the-Smokeball-AI-Assistant); [The next generation of Archie AI has arrived](https://www.smokeball.com.au/blog/the-next-generation-of-archie-ai-has-arrived) |
| Support and security contact | Public claim only | Australian support is advertised as 1300 33 55 53, Monday–Friday 8:30 am–7:00 pm AEST, plus tickets and community. Security questions go to infosec@smokeball.com. Terms point support to the help centre and allow the offering to change. No public severity matrix or contractual Sev-1 times were found. | Provide the support and security SLA for our tenant, including after-hours Sev-1, Archie/LawY escalation, and a named security contact. | [Getting Started with Archie, the Smokeball AI Assistant](https://support.smokeball.com/hc/en-au/articles/24407844681751-Getting-Started-with-Archie-the-Smokeball-AI-Assistant); [How Smokeball AI keeps your data private and secure](https://support.smokeball.com/hc/en-au/articles/41226626717079-How-Smokeball-AI-keeps-your-data-private-and-secure); [Smokeball terms of service (AU)](https://www.smokeball.com.au/terms) |
| Published quality evidence | Not confirmed | Marketing and help pages say Archie cites sources, flags ambiguity and uses agentic self-evaluation. No independent hallucination study, Australian court-accuracy evaluation, or published error rates for Archie or the Smokeball-integrated LawY build were found on the pages read. | Share any evaluation of Archie and LawY-in-Archie on Australian matter files, including unsupported-answer behaviour and whether LawY's own published figures apply to this integration. | [Archie AI — Smokeball Australia](https://www.smokeball.com.au/archie); [Getting Started with Archie, the Smokeball AI Assistant](https://support.smokeball.com/hc/en-au/articles/24407844681751-Getting-Started-with-Archie-the-Smokeball-AI-Assistant); [The next generation of Archie AI has arrived](https://www.smokeball.com.au/blog/the-next-generation-of-archie-ai-has-arrived) |
| Task fit and verification | Public claim only | Archie is bounded to the open matter plus optional firm knowledge sources, with links to supporting documents. Help text requires users to 'trust but verify'. LawY is for legal research, not advice, and offers optional lawyer verification (about 1–3 business days). Time saved after checking has not been independently measured. | On a sample of our matter types, show where Archie cites the file, where it refuses, and how long a solicitor needs to verify a typical draft, research answer and playbook review. | [Getting Started with Archie, the Smokeball AI Assistant](https://support.smokeball.com/hc/en-au/articles/24407844681751-Getting-Started-with-Archie-the-Smokeball-AI-Assistant); [Using LawY in Archie for legal research](https://support.smokeball.com/hc/en-au/articles/33653338648599-Using-LawY-in-Archie-for-Legal-Research); [Using the Archie Word Add-in](https://support.smokeball.com/hc/en-au/articles/39699442435095-Using-the-Archie-Word-Add-in) |
| Client authority and professional use | Not confirmed | AU terms put Client Consents on the firm, including privacy consents to provide Client Data to Smokeball and to 'Interfacing Third Parties'. Enabling Archie indexes the 50 most recent matters. Drafts can be sent to the Client Portal. No template AI-disclosure or court-practice-note wording was found. Putting matter files into Archie or facts into LawY is the firm's authority decision. | What client-disclosure wording, matter-exclusion controls and court-practice-note records (for example NSW SC Gen 23) does Smokeball supply, and can we block Archie and LawY on nominated matters? | [Smokeball terms of service (AU)](https://www.smokeball.com.au/terms); [Getting Started with Archie, the Smokeball AI Assistant](https://support.smokeball.com/hc/en-au/articles/24407844681751-Getting-Started-with-Archie-the-Smokeball-AI-Assistant); [Using LawY in Archie for legal research](https://support.smokeball.com/hc/en-au/articles/33653338648599-Using-LawY-in-Archie-for-Legal-Research) |
| Foundation-model providers | Public claim only | Configure Archie Settings (AU help, reviewed 2026-09-20) lists OpenAI GPT-5.2 (default, including Thinking), GPT-5.3, GPT-5.4, GPT-5.5 (including Thinking), and Anthropic Claude Opus 4.6 (including Thinking) and Opus 4.7. It claims all listed models passed a privacy and security review and do not share, use, store or train on user data. Endpoint region (Azure, Bedrock or direct API) is not stated. LawY uses its own models. | For our tenant, name each model, legal entity, endpoint region and contract (including Azure/Bedrock if used), and the notice period before a model is added or swapped, including LawY. | [Configure Archie Settings](https://support.smokeball.com/hc/en-au/articles/35181898764951-Configure-Archie-Settings); [Using LawY in Archie for legal research](https://support.smokeball.com/hc/en-au/articles/33653338648599-Using-LawY-in-Archie-for-Legal-Research) |
| Subprocessors | Not confirmed | The AI privacy article says cloud and AI providers operate under DPAs and that relevant subprocessors 'can be reviewed in the Smokeball marketplace' or via a Smokeball contact. Privacy names ChurnZero, Salesforce, Zendesk, Pardot, Jira/Confluence, Outreach and Google Analytics, plus Group companies and payment processors. OpenAI, Anthropic, AWS and LawY Pty Ltd are not on a dated public subprocessor register. The marketplace is a partner directory, not a processor list. | Provide the current dated subprocessor register for Australian Smokeball plus Archie and LawY, with entity, country, purpose, data types, and our notice and objection rights. | [How Smokeball AI keeps your data private and secure](https://support.smokeball.com/hc/en-au/articles/41226626717079-How-Smokeball-AI-keeps-your-data-private-and-secure); [Smokeball privacy notice (AU)](https://www.smokeball.com.au/privacy); [Smokeball marketplace (AU region)](https://marketplace.smokeball.com/?selectaregion=5) |
| Training on customer content | Not confirmed | Security, Archie marketing and the AI privacy article say customer data is never used to train Smokeball or third-party models and that Archie runs under enterprise zero-retention agreements. AU terms clause 20 nevertheless allow Smokeball to de-identify and aggregate Client Data and use it to improve and develop products. LawY is included with Archie; LawY Terms clause 7.1 authorise LawY and its AI providers to use Input and Output to develop and improve products, including training machine-learning models. Smokeball does not publish which document prevails for LawY-in-Archie. | Which signed document prevails for Archie and LawY-in-Archie, and does it prohibit training and product improvement on prompts, outputs, uploads, embeddings, feedback and telemetry, including by OpenAI, Anthropic and LawY? | [Smokeball security policy (AU)](https://www.smokeball.com.au/security); [How Smokeball AI keeps your data private and secure](https://support.smokeball.com/hc/en-au/articles/41226626717079-How-Smokeball-AI-keeps-your-data-private-and-secure); [Smokeball terms of service (AU)](https://www.smokeball.com.au/terms); [LawY Terms and Conditions](https://www.lawy.ai/terms-and-conditions); [Archie AI — Smokeball Australia](https://www.smokeball.com.au/archie) |
| Feedback and quality monitoring | Public claim only | Archie invites thumbs-up/down on user-initiated chats 'to help refine the quality of Archie's responses in real-time'. AU terms treat Feedback as non-confidential, non-proprietary and exclusively owned by Smokeball. Usage Data (excluding Client Data) may be used to improve the Services. Whether ratings include prompt text or are used for model training is not stated. | Can we disable rating feedback, and is feedback content excluded from model training and from access by staff outside a ticketed review? | [Getting Started with Archie, the Smokeball AI Assistant](https://support.smokeball.com/hc/en-au/articles/24407844681751-Getting-Started-with-Archie-the-Smokeball-AI-Assistant); [Smokeball terms of service (AU)](https://www.smokeball.com.au/terms) |
| Retention of prompts, outputs and matter indexes | Public claim only | Help centre claims zero retention at the model-provider API. Archie keeps per-user conversation history and a question log visible to authorised users on the matter; users can clear their own history, not others'. Privacy retains personal data while a legitimate need exists and may keep it after subscription end for legal reasons. No published default for Archie embeddings or knowledge-source copies. | State default and configurable retention for Archie chats, embeddings, knowledge sources, LawY conversations, verified-answer copies, logs and backups for the Australian tenant. | [How Smokeball AI keeps your data private and secure](https://support.smokeball.com/hc/en-au/articles/41226626717079-How-Smokeball-AI-keeps-your-data-private-and-secure); [Getting Started with Archie, the Smokeball AI Assistant](https://support.smokeball.com/hc/en-au/articles/24407844681751-Getting-Started-with-Archie-the-Smokeball-AI-Assistant); [Smokeball privacy notice (AU)](https://www.smokeball.com.au/privacy) |
| Deletion and certified erasure | Public claim only | On termination, AU terms grant 30 days to retrieve data, after which Smokeball may delete the account and data. Privacy says unused personal data is deleted or anonymised, or isolated in backups until deletion is possible. Individuals may request deletion. No public certified-deletion SLA covering model providers or LawY was found. | On exit or matter close, what is deleted (chats, embeddings, knowledge sources, LawY history, backups, subprocessors), in what period, and will you certify deletion in writing? | [Smokeball terms of service (AU)](https://www.smokeball.com.au/terms); [Smokeball privacy notice (AU)](https://www.smokeball.com.au/privacy) |
| Vendor and verifier access to content | Public claim only | Terms and privacy allow Smokeball staff to view Client Data as reasonably necessary for support, training and maintenance, including remote screen access and incidental capture in call recordings. LawY Deep Research + Verification sends research and selected matter facts to a 'qualified lawyer in the practice area' (about 1–3 business days). Model-provider staff access is not described beyond ZDR claims. | Who can read our matter content (Smokeball, LawY, verifiers, model providers), under what ticketed approval, from which countries, and can we see those access logs and disable LawY verification? | [Smokeball terms of service (AU)](https://www.smokeball.com.au/terms); [Smokeball privacy notice (AU)](https://www.smokeball.com.au/privacy); [Using LawY in Archie for legal research](https://support.smokeball.com/hc/en-au/articles/33653338648599-Using-LawY-in-Archie-for-Legal-Research) |
| Access control, SSO and audit | Not confirmed | By default all firm users can use Archie; a Firm Owner can disable it per user. Archie follows existing matter permissions. 2FA is stated as mandatory from 30 November 2025. SSO via Microsoft Entra SAML is an optional setup Smokeball enables after 2FA. Question logs are visible to authorised users on the matter. SCIM and a firm-wide Archie audit export were not described. Knowledge sources can be activated for all staff and all matter types. | Confirm Entra SSO/SCIM availability on our plan, default-off Archie, per-matter AI blocks, and whether we can export a complete Archie/LawY audit log. | [Getting Started with Archie, the Smokeball AI Assistant](https://support.smokeball.com/hc/en-au/articles/24407844681751-Getting-Started-with-Archie-the-Smokeball-AI-Assistant); [Managing staff and user permissions](https://support.smokeball.com/hc/en-au/articles/8402863411991); [Set up Single Sign-On (SSO)](https://support.smokeball.com/hc/en-au/articles/32833917099287-Set-up-Single-Sign-On-SSO); [Set up Two-Factor Authentication (2FA)](https://support.smokeball.com/hc/en-au/articles/6108469447959-Set-up-Two-Factor-Authentication-2FA); [Upload Knowledge Sources to use with Archie](https://support.smokeball.com/hc/en-au/articles/33653315990423-Upload-Knowledge-Sources-to-use-with-Archie) |
| Encryption in transit and at rest | Public claim only | The security policy and AI privacy article claim AES-256 at rest and TLS 1.2+ in transit. The privacy notice instead describes 'encryption utilising a minimum of TLS 1.2 for data in transit and at rest'. Customer-managed keys were not offered on the pages read. | Confirm encryption of Archie indexes, knowledge sources, logs and the path to each model provider and LawY, and whether customer-managed keys are available for the Australian tenant. | [Smokeball security policy (AU)](https://www.smokeball.com.au/security); [How Smokeball AI keeps your data private and secure](https://support.smokeball.com/hc/en-au/articles/41226626717079-How-Smokeball-AI-keeps-your-data-private-and-secure); [Smokeball privacy notice (AU)](https://www.smokeball.com.au/privacy) |
| Independent security assurance | Public claim only | Smokeball claims ISO 27001 and ISO 27001:2022 certification of its ISMS. It claims annual independent penetration testing, most recently October 2025 with no critical, high or medium issues. AWS's SOC 2 and ISO 42001 are cited for infrastructure, not as Smokeball certifications. No certificate number, scope statement or report was inspected. SOC 2 for Smokeball itself was not claimed on the AU pages read. | Provide the current ISO 27001 certificate and any SOC 2 Type II report covering Archie, with scope, exceptions, bridge letter and the October 2025 (or later) penetration-test summary. | [Smokeball security policy (AU)](https://www.smokeball.com.au/security); [How Smokeball AI keeps your data private and secure](https://support.smokeball.com/hc/en-au/articles/41226626717079-How-Smokeball-AI-keeps-your-data-private-and-secure) |
| Contract, DPA, liability and forum | Public claim only | AU terms (9 July 2026) are governed by NSW law with exclusive NSW courts. Aggregate liability is capped at fees paid in the preceding one-year period, with ACL non-excludable guarantees preserved. There is an IPR indemnity with customer-side carve-outs. No AI-specific warranty, output IP clause, or prompt confidentiality term was found. A standalone DPA URL is not published; the help article says DPAs exist and a contact can provide them. LawY has its own terms. | Provide the APP-aligned DPA, confirmation whether LawY terms are incorporated, and any negotiated overrides of the one-year liability cap, training/improvement licence and unilateral-change clause. | [Smokeball terms of service (AU)](https://www.smokeball.com.au/terms); [How Smokeball AI keeps your data private and secure](https://support.smokeball.com/hc/en-au/articles/41226626717079-How-Smokeball-AI-keeps-your-data-private-and-secure); [LawY Terms and Conditions](https://www.lawy.ai/terms-and-conditions) |
| Cross-border transfers and APP 8 | Not confirmed | The AI privacy article says, as a principle, Australian data stays in Australia and transfers are governed by DPAs. The privacy notice (2 June 2026) says Group servers are in the UK, United States and Australia, providers also operate in Japan, and collected personal data may be processed in any of those countries. Model-provider inference regions are not named. UK-to-non-adequate transfers are described as using the UK IDTA; an APP 8 pack is not published. | For Archie and LawY, list every country for storage, inference, backups, support and logs, the transfer mechanism, and whether an Australia-only inference option exists. | [How Smokeball AI keeps your data private and secure](https://support.smokeball.com/hc/en-au/articles/41226626717079-How-Smokeball-AI-keeps-your-data-private-and-secure); [Smokeball privacy notice (AU)](https://www.smokeball.com.au/privacy) |
| Incident notification and history | Not confirmed | The security policy mentions incident-response planning and 24/7-style monitoring in the AI FAQ. Privacy directs privacy complaints to Smokeball and notes the OAIC. No public contractual timeline (for example 72 hours), NDB cooperation clause, or incident history was found. Status pages are linked from support (status.smokeball.com.au) but were not used as a substitute for a notification SLA. | State the contractual notification period from discovery, NDB/OAIC cooperation, subprocessor incidents, named contact, and any material incidents in the last 24 months affecting Archie or LawY. | [Smokeball security policy (AU)](https://www.smokeball.com.au/security); [Smokeball privacy notice (AU)](https://www.smokeball.com.au/privacy); [How Smokeball AI keeps your data private and secure](https://support.smokeball.com/hc/en-au/articles/41226626717079-How-Smokeball-AI-keeps-your-data-private-and-secure) |
| Change notice for models, terms and processors | Public claim only | Terms clause 5 allows Smokeball to change the Terms and the Services during a subscription if the change does not add fees or deprive a substantial or material benefit. Operational emails to the nominated contact cannot be opted out of. No published notice period for adding model providers or subprocessors was found. Model options in Archie settings can change as new GPT/Claude releases are listed. | What written notice will we get before a new model, subprocessor or LawY term is introduced, and can we object or freeze the model list? | [Smokeball terms of service (AU)](https://www.smokeball.com.au/terms); [Configure Archie Settings](https://support.smokeball.com/hc/en-au/articles/35181898764951-Configure-Archie-Settings) |
| Export and exit | Public claim only | On termination or end of term, the firm has 30 days of limited access to retrieve data, then Smokeball may delete the account. The firm must uninstall clients and extract data within 30 days. Export formats, Archie/LawY history portability and certified deletion of model-provider copies are not specified. | What export formats cover matters, documents, Archie chats and LawY history, and will you certify deletion from Smokeball, LawY and model providers within 30 days? | [Smokeball terms of service (AU)](https://www.smokeball.com.au/terms) |
| Connectors and third-party AI tools | Not confirmed | Archie Apps are marketed as a marketplace of specialised AI tools (examples: bank-statement analysis, chronologies, transcripts). Privacy says data shared with marketplace or interfacing services is governed by those providers' terms, not Smokeball's. LawY is a third-party research product inside Archie. Enabling a connector is the firm's configuration choice. | List every connector and Archie App that will be on for our tenant, the data each receives, and confirm they are out of scope unless we enable them in writing. | [Archie AI — Smokeball Australia](https://www.smokeball.com.au/archie); [Smokeball privacy notice (AU)](https://www.smokeball.com.au/privacy); [Smokeball marketplace (AU region)](https://marketplace.smokeball.com/?selectaregion=5); [Smokeball terms of service (AU)](https://www.smokeball.com.au/terms) |
| Open-web search | Public claim only | Legal questions in Archie can be routed to LawY's proprietary knowledge base rather than an advertised open-web search. No public Bing/Google browsing toggle for Archie was found. Knowledge sources are firm-uploaded documents. Whether Deep Research uses live web tools is not specified ('newest and latest AI tools and models'). | Does Archie or LawY Deep Research browse the open web or unlicensed sources, and can we disable any such retrieval? | [Using LawY in Archie for legal research](https://support.smokeball.com/hc/en-au/articles/33653338648599-Using-LawY-in-Archie-for-Legal-Research); [Getting Started with Archie, the Smokeball AI Assistant](https://support.smokeball.com/hc/en-au/articles/24407844681751-Getting-Started-with-Archie-the-Smokeball-AI-Assistant); [Upload Knowledge Sources to use with Archie](https://support.smokeball.com/hc/en-au/articles/33653315990423-Upload-Knowledge-Sources-to-use-with-Archie) |
| Agent actions and confirmation | Not confirmed | Archie can create tasks, memos and calendar events; help text says a draft is shown and Save is required. Word playbooks can Apply Edit or Apply all edits, then appear as tracked changes for Accept/Reject. Matter suggestions are described as one-click to run. Correspondence can be opened in Outlook or sent as a Client Portal message. Full workflow automation is stated as not yet supported for events. | Which Archie actions can execute without a second confirmation, can we disable portal-send and one-click suggestions, and are Word 'Apply all edits' logged? | [Creating tasks, memos and events with Archie](https://support.smokeball.com/hc/en-au/articles/39618100098967-Creating-tasks-memos-and-events-with-Archie); [Using the Archie Word Add-in](https://support.smokeball.com/hc/en-au/articles/39699442435095-Using-the-Archie-Word-Add-in); [Getting Started with Archie, the Smokeball AI Assistant](https://support.smokeball.com/hc/en-au/articles/24407844681751-Getting-Started-with-Archie-the-Smokeball-AI-Assistant); [The next generation of Archie AI has arrived](https://www.smokeball.com.au/blog/the-next-generation-of-archie-ai-has-arrived) |
| Human review before use | Public claim only | The Smokeball AI disclaimer tells users an answer may be wrong and to verify citations. Terms say precedents and notifications are not legal advice and Smokeball is not a law firm. LawY requires users to check accuracy and offers optional paid-time verification by an external lawyer. Nothing in the terms requires a second solicitor to approve an Archie draft before it is sent to a client. | What product controls force a named reviewer before Client Portal send, Outlook send, or saving an Archie draft to the matter, and can those controls be mandated firm-wide? | [Getting Started with Archie, the Smokeball AI Assistant](https://support.smokeball.com/hc/en-au/articles/24407844681751-Getting-Started-with-Archie-the-Smokeball-AI-Assistant); [Smokeball terms of service (AU)](https://www.smokeball.com.au/terms); [Using LawY in Archie for legal research](https://support.smokeball.com/hc/en-au/articles/33653338648599-Using-LawY-in-Archie-for-Legal-Research) |

## Notes

No public DPA or dated subprocessor register. ISO 27001 certificate and penetration-test report were not inspected. LawY Terms clause 7.1 conflicts with Smokeball no-training and ZDR marketing; whether those LawY terms bind Archie legal-research queries is unpublished. AU residency claim sits beside Group processing in the US, UK and Japan. smokeball-6 and smokeball-18 support facts (founding year, named customers) only.

## Sources

- [Archie AI — Smokeball Australia](https://www.smokeball.com.au/archie) (checked 2026-09-20)
- [Using the Archie Word Add-in](https://support.smokeball.com/hc/en-au/articles/39699442435095-Using-the-Archie-Word-Add-in) (checked 2026-09-20)
- [Creating tasks, memos and events with Archie](https://support.smokeball.com/hc/en-au/articles/39618100098967-Creating-tasks-memos-and-events-with-Archie) (checked 2026-09-20)
- [Using LawY in Archie for legal research](https://support.smokeball.com/hc/en-au/articles/33653338648599-Using-LawY-in-Archie-for-Legal-Research) (checked 2026-09-20)
- [LawY Terms and Conditions](https://www.lawy.ai/terms-and-conditions) (checked 2026-09-20)
- [Managing staff and user permissions](https://support.smokeball.com/hc/en-au/articles/8402863411991) (checked 2026-09-20)
- [Set up Single Sign-On (SSO)](https://support.smokeball.com/hc/en-au/articles/32833917099287-Set-up-Single-Sign-On-SSO) (checked 2026-09-20)
- [Set up Two-Factor Authentication (2FA)](https://support.smokeball.com/hc/en-au/articles/6108469447959-Set-up-Two-Factor-Authentication-2FA) (checked 2026-09-20)
- [Smokeball marketplace (AU region)](https://marketplace.smokeball.com/?selectaregion=5) (checked 2026-09-20)
- [Smokeball Australia — Case studies](https://www.smokeball.com.au/case-studies) (checked 2026-09-20)
- [The next generation of Archie AI has arrived](https://www.smokeball.com.au/blog/the-next-generation-of-archie-ai-has-arrived) (checked 2026-09-20)
- [Smokeball Australia — Pricing](https://www.smokeball.com.au/pricing) (checked 2026-09-20)
- [Upload Knowledge Sources to use with Archie](https://support.smokeball.com/hc/en-au/articles/33653315990423-Upload-Knowledge-Sources-to-use-with-Archie) (checked 2026-09-20)
- [Smokeball security policy (AU)](https://www.smokeball.com.au/security) (checked 2026-09-20)
- [Smokeball privacy notice (AU)](https://www.smokeball.com.au/privacy) (checked 2026-09-20)
- [Smokeball terms of service (AU)](https://www.smokeball.com.au/terms) (checked 2026-09-20)
- [About Smokeball (AU)](https://www.smokeball.com.au/about) (checked 2026-09-20)
- [How Smokeball AI keeps your data private and secure](https://support.smokeball.com/hc/en-au/articles/41226626717079-How-Smokeball-AI-keeps-your-data-private-and-secure) (checked 2026-09-20)
- [Getting Started with Archie, the Smokeball AI Assistant](https://support.smokeball.com/hc/en-au/articles/24407844681751-Getting-Started-with-Archie-the-Smokeball-AI-Assistant) (checked 2026-09-20)
- [Configure Archie Settings](https://support.smokeball.com/hc/en-au/articles/35181898764951-Configure-Archie-Settings) (checked 2026-09-20)

A product profile is research to support questions. It does not approve a product for any firm. Public product information supports questions; it does not approve a product for your firm. Verify the exact plan, settings and signed terms.