--- title: "Smith.ai legal answering (Smith.ai)" url: "https://ailawframework.com/software/smith-ai-legal-answering" type: "software_profile" site: "AI Law Framework" id: "smith-ai-legal-answering" vendor: "Smith.ai" category: "Legal-specific" segment: "Intake and client service" confidence: "low" last_reviewed: "2026-10-10" --- # Smith.ai legal answering (Smith.ai) > AI plus human answering and intake service for law firms that screens leads and books consultations. Canonical page: https://ailawframework.com/software/smith-ai-legal-answering Last reviewed: 2026-10-10 Site index for agents: https://ailawframework.com/llms.txt Plan covered: Public website only; no terms, DPA or pricing reviewed in this pass. ## Capabilities - Intake and triage ## Key facts | Fact | Value | | --- | --- | | Deployment | Not published | | Hosting regions | Unknown | | Australian region | Unknown | | Training on customer content | Unknown | | Pricing | No price was stated on the pages read for this pass. | | Australian presence | Unknown. Not established from pages read. | | Website | https://www.smith.ai/legal | ## What the research found | Topic | Status | Finding | Open question | Sources | | --- | --- | --- | --- | --- | | Plan and modules | Not confirmed | Public website only; no terms, DPA or pricing reviewed in this pass. | Which plans, modules and regions of Smith.ai legal answering does an order cover, and which need a separate review? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Deployment and hosting | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | Where is Smith.ai legal answering hosted for an Australian customer, and is any private or on-premises deployment offered? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | What the public page describes | Public claim only | On the page reviewed 2026-10-10, the vendor states: "Smith.ai answers every call, screens out unqualified leads, and books high-potential clients on your calendar, so your firm can focus on winning cases instead of managing intake." "Without modern intake and call handling, law firms lose qualified leads, frustrate potential clients, and distract attorneys from billable work. We fix that — and supercharge your client communications." These are the vendor's own words, not a contract term. | Which of the described functions are in the subscription, and which are preview or separately priced? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Legal-content jurisdiction | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | Which Australian jurisdictions and primary-law collections does Smith.ai legal answering actually cover, and how current are they? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Licence and price | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | Provide the price, unit, term, renewal and overage for the subscription we would buy. | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Integrations | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | Which practice systems does Smith.ai legal answering connect to, and where are prompts and outputs stored? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Support | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | What support hours, severity targets and Australian coverage apply to the subscription? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Quality evidence | Public claim only | The only quality-related wording found on 2026-10-10 is the vendor's own: "Smith.ai answers every call, screens out unqualified leads, and books high-potential clients on your calendar, so your firm can focus on winning cases instead of managing intake." No independent evaluation was in the pages read. | What independent evaluation, if any, supports the quality claims on the public page? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Task fit | Public claim only | The public page supports this description: AI plus human answering and intake service for law firms that screens leads and books consultations. The description was not checked against a contract. | Which of our tasks is Smith.ai legal answering proposed for, and which tasks are outside that use? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Authority to use client information | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | Which agreement authorises the firm to put client information into Smith.ai legal answering, and who must approve it? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Model provider | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | Which model providers process prompts and documents, and can the customer choose or exclude one? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Subprocessors | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | Provide the current subprocessor list and the notice given before it changes. | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Training on customer content | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | Is customer content used to train or improve a model, and what is the default? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Feedback and improvement | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | How are ratings, corrections and support tickets used, and can that use be refused? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Retention | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | How long are prompts, documents and outputs kept, and who sets that period? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Deletion | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | How does a customer delete content, and when is it removed from backups? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Human access | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | Which vendor staff can read customer content, and under what conditions? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Access control | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | Which access controls are available, including SSO, MFA and matter-level permissions? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Encryption | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | What encryption is stated for data in transit and at rest? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Assurance | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | Which assurance reports will be provided under the contract, as distinct from a badge on a web page? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Contract | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | Which entity contracts, and which terms, DPA and order form apply to this subscription? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Transfers | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | In which countries is customer content stored and processed, and what transfer terms apply? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Incidents | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | What security-incident notice is promised, to whom, and within what time? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Changes | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | How are changes to the product, model or terms notified, and what termination right follows? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Exit | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | How is customer content returned or deleted when the subscription ends? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Connectors | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | Which connectors can reach firm or client systems, and who can turn them on? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Web search and external calls | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | Can the product send prompts or documents to the open web or a third-party search index? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Actions taken by the product | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | Which actions can the product take without a person confirming each step? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | | Human review | Not confirmed | The pages read on 2026-10-10 (24/7 Legal Answering Service for Law Firms & Attorneys) do not state this. | What does the vendor require a lawyer to check before the output is used? | [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) | ## Notes Confidence is low. This pass read the cited public pages and did not review terms, a data-processing agreement or a price list. ## Sources - [24/7 Legal Answering Service for Law Firms & Attorneys](https://www.smith.ai/legal) (checked 2026-10-10) A product profile is research to support questions. It does not approve a product for any firm. Public product information supports questions; it does not approve a product for your firm. Verify the exact plan, settings and signed terms.