---
title: "Luminance (Luminance Technologies Ltd)"
url: "https://ailawframework.com/software/luminance"
type: "software_profile"
site: "AI Law Framework"
id: "luminance"
vendor: "Luminance Technologies Ltd"
category: "Legal-specific"
segment: "Due diligence and data rooms"
confidence: "high"
last_reviewed: "2026-09-20"
---

# Luminance (Luminance Technologies Ltd)

> Legal-specific contract and investigation platform: draft, negotiate in Word, analyse, comply, investigate/diligence, with optional generative features (Ask Lumi) on third-party models.

Canonical page: https://ailawframework.com/software/luminance  
Last reviewed: 2026-09-20

Site index for agents: https://ailawframework.com/llms.txt

Plan covered: Enterprise hosted product, Master Hosted Agreement 3 July 2024 (single-tenant AWS; Diligence/Discovery/In-House). Lumi Go self-serve has separate terms (Google Cloud, AWS LLMs) and needs its own review.

## Capabilities

- Due-diligence document review
- Contract review and redlining
- Contract drafting
- Document automation
- Clause libraries and playbooks
- Document summarisation
- Knowledge search
- eDiscovery document review
- Agentic workflows

## Key facts

| Fact | Value |
| --- | --- |
| Deployment | SaaS |
| Hosting regions | United Kingdom, European Union / EEA, United States |
| Australian region | Unknown |
| Model providers | Luminance proprietary / open-source mixture-of-experts, Microsoft Azure (additional generative models), OpenAI (optional, United States), AWS-hosted additional generative models (Lumi Go terms), Google Cloud EMEA (Lumi Go terms) |
| Assurance | ISO/IEC 27001:2022 (security page), ISO/IEC 27001:2013 (Master Hosted Agreement cl 16.1), SOC 2 Type 2 (security page), EU-U.S. / UK / Swiss Data Privacy Framework |
| Training on customer content | No |
| Retention | Customer Data stays for a 30-day Retention Period after the Term (or after termination notice, whichever is longer); then deleted unless law requires otherwise. Nightly backups 14–28 days in the same AWS region. Website privacy also retains de-identified learning/tagging data to improve the product. |
| Integrations | Microsoft Word |
| Legal content coverage | Vendor says its models were exposed to hundreds of millions of legally verified documents and years of law-firm use. No licensed Australian primary-law citator is described; the product is contract/investigation analysis, not a case-law research service. |
| Pricing | Fees are set on a Product Order Form. No public list prices. Lumi Go is a separate self-serve product. Pilots and preview products are as-is with no liability cap under the Master Hosted Agreement. |
| Australian presence | Yes. Lumi Go Terms Appendix 2 lists Luminance Technologies Australia Pty Limited for 24/7 support. July 2026 press: Bulla Dairy Foods (Australia) adopted the platform. AWS region is whatever is specified on the Order Form; an Australian region is not named on the security page. |
| Website | https://www.luminance.com |

## What the research found

| Topic | Status | Finding | Open question | Sources |
| --- | --- | --- | --- | --- |
| Plan, entity and modules | Public claim only | Enterprise customers contract with Luminance Technologies Ltd (Nine Hills Road, Cambridge, CB2 1GE). Master Hosted Agreement (3 July 2024) plus Product Order Form. Demo form lists Diligence, Discovery and In-House. Lumi Go / Put-it-on-Luminance is a separate self-serve tool with its own Terms of Use; those Terms do not apply if a master hosted agreement is in place. Support affiliates include Luminance, Inc. (US) and, on Lumi Go terms, Singapore and Australian companies. | Confirm the contracting entity, which of Diligence/Discovery/In-House/Negotiate/Ask Lumi/Lumi Go are on our Order, and whether we are on the 3 July 2024 MSA or a later negotiated form. | [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html); [Lumi Go Terms of Use](https://www.luminance.com/lumi-go-terms-conditions/); [Luminance About](https://www.luminance.com/about) |
| Deployment and tenancy | Public claim only | Hosted single-tenant AWS instance; Customer Data in the hosted location specified on the Order Form. Nightly backup to a secondary AWS data centre in the same region. Security page: dedicated instance with no co-mingling. No on-premises option found. | Name the AWS region (and AZ) for our tenancy and backups, and confirm it is single-tenant with no shared databases. | [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html); [Luminance Security](https://www.luminance.com/security/) |
| Product features in scope | Public claim only | Site modules: Draft (templating, non-legal generation), Negotiate (Word checklists and review), Analyse, Comply, Investigate (early case assessment / large datasets), Collaborate. Ask Lumi is an optional generative interface. Additional Generative Models are opt-in and can be disabled by a support ticket. | Which modules and Ask Lumi (Azure, AWS-hosted models, Google Cloud, direct OpenAI) will be enabled on our tenancy? | [Luminance homepage](https://www.luminance.com/); [Luminance Negotiate](https://www.luminance.com/negotiate); [Luminance Draft](https://www.luminance.com/draft); [Luminance Investigate](https://www.luminance.com/investigate); [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html) |
| Governing law and Australian coverage | Public claim only | Master Hosted Agreement: English law and exclusive courts of England and Wales, except EU customers go to ICC arbitration in London. No Australian-law option in the published MSA. Bulla Dairy Foods is a named Australian customer. An Australian support affiliate appears on Lumi Go terms, not on the July 2024 MSA Appendix 2. | Will you accept Australian law and courts (or a non-exclusive Australian forum) and an APP addendum, or is English law/E&W courts mandatory? | [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html); [Bulla Dairy Foods selects Luminance (15 July 2026)](https://www.luminance.com/press/bulla-dairy-foods-selects-luminances-legal-grade-ai-to-streamline-contracting-and-unlock-business-insights); [Lumi Go Terms of Use](https://www.luminance.com/lumi-go-terms-conditions/) |
| Licence, term and price | Public claim only | Fees per Order Form; invoices as agreed; late interest 2% above Bank of England rate. Term is commencement to termination or a fixed minimum on the Order. No public prices. Pilots/preview: as-is, no warranties, no liability. Claims must be notified within nine months of the customer becoming (or reasonably ought to have become) aware of the event. | Provide an itemised quote (users, modules, Ask Lumi, year one/two), renewal and reduction rights, and confirm we are not on a pilot/preview with zero liability. | [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html) |
| Word, DMS and identity integration | Public claim only | Negotiate is described as operating within Microsoft Word. DMS (iManage, NetDocuments) and SSO/SAML/SCIM were not documented on the product, security or MSA pages read. A third-party directory asserts Word plus iManage/NetDocuments; that is not a Luminance primary source. | Demonstrate Word round-trip, list every DMS/PMS connector with scopes, and confirm SSO-only, SCIM and exportable audit logs on the plan we would buy. | [Luminance Negotiate](https://www.luminance.com/negotiate); [Luminance Security](https://www.luminance.com/security/) |
| Support channels and hours | Public claim only | Luminance, Inc. (United States) is listed for 24/7 support on the MSA. Lumi Go terms also list Singapore and Australian support companies. Notices to legal@luminance.com and finance@luminance.com. No public severity matrix, response times or service credits. Regulatory bodies may audit the customer's instance if notified before the Order Form is signed (cl 15). | State contractual severity definitions, response times, AEST/AEDT coverage, whether Australian-entity support will see our documents, and whether missed targets attract credits. | [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html); [Lumi Go Terms of Use](https://www.luminance.com/lumi-go-terms-conditions/) |
| Measured quality and hallucination evidence | Public claim only | Technology page: multi-model 'panel of judges' with an orchestration layer; models said to have been exposed to hundreds of millions of legally verified documents after years with large law firms; new commercial models are internally benchmarked before use. No independent Vals/Stanford-style study, raw confusion matrices or Australian-law test set was published. MSA 10.3: customer assumes sole responsibility for Outputs; Luminance disclaims loss from errors or omissions in Outputs. | Provide under NDA the evaluation method, document set (including any Australian-law files), model versions and error rates, and confirm we may run our own evaluation. | [Luminance AI technology](https://www.luminance.com/ai-technology); [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html) |
| Task fit for diligence and contracting | Public claim only | Investigate is marketed for early case assessment and large datasets. Draft/Negotiate target in-house contracting and Word negotiation. Diligence is a named product on the demo form. Not presented as a licensed case-law research or court-document tool. | On a sample of our M&A rooms and incoming paper, show issue-spotting hit-rate, missed clauses, time to verify, and how AI use is recorded for client disclosure. | [Luminance Investigate](https://www.luminance.com/investigate); [Luminance Draft](https://www.luminance.com/draft); [Luminance Negotiate](https://www.luminance.com/negotiate) |
| Client-facing use and authority to process | Public claim only | Lawyer/business-user facing. Customer must ensure it may grant Luminance a worldwide licence to access Customer Data to provide Support, Product improvements, learnings and Outputs, and indemnifies Luminance for cross-border upload breaches. Lumi Go may be made available by a Luminance customer to counterparties ('Put it on Luminance') under separate Terms. No Australian engagement-letter template found. | Confirm whether any client or counterparty will use Lumi Go; provide engagement-term wording covering AWS region, Ask Lumi/OpenAI, US support access, 30-day exit retention and Output disclaimer; and list publicity/logo rights on our Order. | [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html); [Lumi Go Terms of Use](https://www.luminance.com/lumi-go-terms-conditions/) |
| Foundation-model providers | Not confirmed | Core product: vendor proprietary and fine-tuned open-source models (mixture of experts). Additional Generative Models (including Ask Lumi): July 2024 MSA lists Microsoft Azure (dedicated/segregated; default UK/EU matching AWS, switchable at Luminance's discretion; US if AWS is outside UK/EU or on request) and optional direct OpenAI (United States), with a claim that Azure path does not pass data to OpenAI. Lumi Go Terms also list AWS-hosted additional generative models and Google Cloud EMEA Limited, with Google/OpenAI locations that may be 'any international location' when AWS is outside UK/EU. Model names/versions are not published. | For our Order, name every model family, version and route (proprietary, Azure, AWS-hosted LLM, Google Cloud, openai.com); produce ZDR/DPA artefacts; pin versions; and disable any route we do not accept. | [Luminance AI technology](https://www.luminance.com/ai-technology); [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html); [Lumi Go Terms of Use](https://www.luminance.com/lumi-go-terms-conditions/) |
| Subprocessors | Not confirmed | July 2024 MSA Appendix 2: Luminance, Inc. (US support); AWS (hosting, location per Order Form); Microsoft Azure and OpenAI for additional generative features. DPA: no further subprocessors without prior written consent, except as expressed in the Agreement. Lumi Go Appendix 2 adds Luminance Technologies Pte. Ltd (Singapore), Luminance Technologies Australia Pty Limited, AWS-hosted generative models and Google Cloud EMEA. Azure UK/EU may be switched at Luminance's discretion. There is no standalone live Trust Centre list. | Provide the dated list that will apply to our tenancy (entities, countries, data types), 30-day notice, consent before Google/OpenAI/US Azure, and written confirmation that Lumi Go subprocessors are out of scope. | [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html); [Lumi Go Terms of Use](https://www.luminance.com/lumi-go-terms-conditions/) |
| Training and secondary use | Public claim only | Private Learning (customer-trained clauses/types in the private instance, excluding Standard Clauses) vests with the customer. Luminance may retain and use on a perpetual basis usage/learnings to develop or improve the Product provided no Customer Confidential Information or Personal Data is in them and the customer is not identified (cl 10.1.3). Cl 10.1.1 still grants a licence to use Customer Data for Support, Product improvements, learnings and Outputs. Website privacy: retention of results, learning and tagging data with no personal data, to improve tools. Azure row: no data passed to OpenAI on that path. Direct OpenAI/Google: data deconstructed and redacted, but the customer agrees redaction may be impossible for the actual query/redraft words and Luminance is not liable for confidentiality/IP issues from that opt-in. | Confirm in the Order that prompts, uploads, outputs and embeddings are not used to train any OpenAI, Google or Azure foundation model; that 10.1.1 cannot be used to improve models with our CII; and that Ask Lumi is off unless we opt in. | [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html); [Luminance Privacy Policy](https://www.luminance.com/privacy-policy/); [Lumi Go Terms of Use](https://www.luminance.com/lumi-go-terms-conditions/) |
| Feedback, ratings and product improvement | Public claim only | Website privacy lists asking users to leave a review, provide feedback or take a survey, and retaining learning/tagging data without personal data to improve the product. MSA 10.1.3 is the contractual hook for perpetual de-identified learnings. In-product thumbs-up/thumbs-down terms were not separately documented. | Can in-product ratings and 10.1.3 learnings derived from our matters be disabled or confined to our tenant? | [Luminance Privacy Policy](https://www.luminance.com/privacy-policy/); [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html) |
| Retention of prompts, documents and logs | Public claim only | During the Term, Customer Data is in the Order Form region. After the Term, a 30-day Retention Period (or 30 days from termination notice if longer) then deletion. Backups 14–28 days in-region. Administrator-configurable prompt/log retention was not documented. Azure is claimed not to pass data to OpenAI; direct OpenAI retention is not stated in the MSA beyond 'limited data as needed'. | For our tenancy, list retention for documents, Ask Lumi prompts, Azure/OpenAI/Google copies, application logs and backups, and confirm Ask Lumi is zero-retention at each LLM. | [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html); [Luminance Security](https://www.luminance.com/security/) |
| Deletion on instruction and on exit | Public claim only | After the Retention Period Luminance deletes Customer Data including Outputs without further notice; it cannot be recovered. Expedited deletion is on request using 'reasonable endeavours'. DPA: delete or return Personal Data in Luminance's and subprocessors' possession on termination per customer written instructions. No deletion certificate clause was found. | Contract a numbered deletion and return period including backups, embeddings, Azure/OpenAI/Google copies, Private Learning, and a written certificate. | [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html) |
| Vendor and contractor access to content | Public claim only | Security page: Luminance staff cannot view documents without the customer's explicit authorisation through the user interface; access is tracked and audited; MFA for staff. MSA: DPA confidentiality for persons authorised to process Personal Data; US (and on Lumi Go terms Singapore and Australian) support entities process limited data for 24/7 support. Customer-exportable vendor-access logs were not found in the MSA. | Enumerate every human-access path (support, engineering, Azure, OpenAI, Google); can we require per-ticket UI consent; is the audit log exportable? | [Luminance Security](https://www.luminance.com/security/); [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html); [Lumi Go Terms of Use](https://www.luminance.com/lumi-go-terms-conditions/) |
| SSO, MFA, admin controls and audit logs | Not confirmed | Customer configures application-level permissions. Security page describes MFA for Luminance employees. SSO, SAML, SCIM and customer-exportable prompt/admin logs were not documented on the pages read. Customer is contractually responsible for its own access-control practices (cl 10.2). | On the plan we are buying, confirm SSO-only, MFA, SCIM, IP allow-listing, and an exportable audit log of prompts, exports, admin changes and vendor access. | [Luminance Security](https://www.luminance.com/security/); [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html) |
| Encryption in transit and at rest | Public claim only | Security page: AWS KMS for S3 and EC2 using AES-256; TLS 1.2 or higher in transit with AES-128 or higher; master keys rotated regularly. MSA: backups signed and encrypted in the isolated installation. Customer-managed keys were not offered in the public materials. | Name algorithms for every store (including embeddings, Ask Lumi links and backups), who holds keys, rotation, and whether customer-managed keys are available. | [Luminance Security](https://www.luminance.com/security/); [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html) |
| Independent security assurance | Not confirmed | Security page: ISO 27001:2022 and a SOC 2 Type 2 examination covering security, availability and confidentiality; regular independent pentests. MSA cl 16.1 still commits to ISO/IEC 27001:2013. DPA: on request, current ISO 27001 certificate and reasonably requested processing information; customer audits start with that pack. SOC 2 is not a contractual maintain-for-term obligation in the MSA. Reports were not inspected. IRAP was not found. | Provide under NDA the current SOC 2 Type II (scope, period, exceptions), ISO 27001:2022 certificate (not only 2013), latest pentest covering Ask Lumi/LLMs, and any Australian Essential Eight/IRAP mapping; and update cl 16.1 to 2022. | [Luminance Security](https://www.luminance.com/security/); [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html) |
| Contract, DPA, confidentiality, IP and liability | Public claim only | Published MSA + Appendix 1 DPA (SCCs/UK instruments, DPF). Customer Data is Confidential Information. Private Learning is customer-owned. Cap: 12 months' fees generally; 3× for breach of 10.1.3, 10.3 or the DPA. Confidentiality and IP ownership are excluded from the cap. Output errors are disclaimed (10.3). IP indemnity is limited to European or US patent/copyright/trade mark. OpenAI opt-in: Luminance disclaims confidentiality/IP issues where redaction of the actual query is impossible. No APP-specific addendum. Modifications in writing or click-through. | Will you sign an APP-aligned DPA, Australian law, no OpenAI liability carve-out, Output IP indemnity, and a cap that still covers confidentiality (already uncapped) plus LLM subprocessors? | [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html) |
| Cross-border processing and Australian residency | Public claim only | AWS region is on the Order Form. DPA: UK/EEA origin data is not transferred outside UK/EEA without prior written consent and a transfer instrument, except as expressed in the Agreement. Azure may move between UK and EU at Luminance's discretion; US Azure if AWS is outside UK/EU. Direct OpenAI is United States. Lumi Go Google Cloud may use 'any international location' when AWS is outside UK/EU unless excluded in writing. US (and on Lumi Go, Singapore and Australian) support entities. No public confirmation of an Australian AWS region. DPF is relied on for some US transfers. | Is an Australian AWS region available and will you lock it (and Azure to that geography) on the Order, excluding OpenAI, Google 'any location', and US Azure unless we consent? | [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html); [Lumi Go Terms of Use](https://www.luminance.com/lumi-go-terms-conditions/); [Luminance Security](https://www.luminance.com/security/) |
| Breach notification and incident history | Public claim only | DPA: inform the controller within 24 hours of becoming aware of a Personal Data Breach and take reasonable steps to mitigate. Security page describes Darktrace detection, Juniper firewalls and an incident-management process. No public incident register. Public statements about confidentiality incidents need the other party's consent (cl 13.6). | Contract 24-hour notice for any suspected incident affecting Customer Data (not only GDPR Personal Data Breach), NDB cooperation, Australian-hours security contact, and disclose material incidents in the last 24 months. | [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html); [Luminance Security](https://www.luminance.com/security/) |
| Change of terms, models and control | Public claim only | MSA modifications require writing signed by both parties or customer click-through. Material product/function discontinuation: at least 12 months' notice unless security/IP risk, technically burdensome, or illegal. Azure UK/EU location may be switched at Luminance's discretion. Technology page: new commercial models are internally benchmarked and may be adopted. Additional generative models can be opted out via support ticket. Assignment terms were not fully extracted in this review. | Lock the Order against Azure region switching and against new LLM routes without written consent and a testing window; and give termination and data-return rights on assignment, change of control or discontinuance. | [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html); [Luminance AI technology](https://www.luminance.com/ai-technology) |
| Export, transition and shutdown | Public claim only | During the 30-day Retention Period the customer may download and delete Customer Data and Outputs. Then Luminance deletes remaining copies. Expedited deletion uses reasonable endeavours. Clause 15.2.3: at customer's expense, facilitate transition to an alternative provider or in-house if a regulator requires it. No bulk-export API or escrow found. 12-month discontinuation notice as above. | Demonstrate a full tenancy export (documents, Private Learning, templates, logs) in open formats, a 30–90 day retrieval window, deletion including LLM copies with a certificate, and transition assistance rates. | [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html) |
| Word and other connectors | Not confirmed | Word is the documented negotiation client. DMS connectors were not specified on vendor pages read. Ask Lumi / Additional Generative Models are third-party model connectors that leave the single-tenant AWS instance. Lumi Go can be given to counterparties. | For each connector we would enable (Word, any DMS, Ask Lumi, Lumi Go), show identity, scopes, whether documents are copied, how we disconnect, and how copies are purged. | [Luminance Negotiate](https://www.luminance.com/negotiate); [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html); [Lumi Go Terms of Use](https://www.luminance.com/lumi-go-terms-conditions/) |
| Open-web retrieval | Not confirmed | No published description of Bing, Google or similar open-web search inside the hosted product was found. Investigate is marketed as search/filter across uploaded datasets. Ask Lumi is generative Q&A over (redacted) prompts, not documented as a web browser. | Confirm web retrieval is off for our tenancy; if any agent can fetch the open web, what payload leaves the tenant and can we disable it? | [Luminance Investigate](https://www.luminance.com/investigate); [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html) |
| Agent actions and confirmation gates | Not confirmed | Draft allows non-legal teams to generate contracts from templates. Negotiate automates/augments review in Word. Comply is described as a team-specific module automating workflows. No public list of send/share/delete/write-back gates or prompt-injection testing was found. MSA 10.3 puts Output risk on the customer. | List every action Draft, Negotiate, Investigate and Ask Lumi can take; which require explicit per-action approval; how untrusted document text is isolated; and provide the latest injection/red-team summary. | [Luminance Draft](https://www.luminance.com/draft); [Luminance Negotiate](https://www.luminance.com/negotiate); [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html) |
| Human review of outputs | Public claim only | Marketing describes checklists and colour-coded analysis to focus lawyer attention, not a mandatory supervisor gate. MSA: customer and any third-party user assume sole responsibility for results and conclusions; Luminance disclaims errors in Outputs. No exportable per-output review log with model version was found. | Can we require supervisor sign-off before redlines leave the firm, export a per-document record of model route and reviewer, and keep Ask Lumi off for unsupervised users? | [Luminance Negotiate](https://www.luminance.com/negotiate); [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html) |

## Notes

Could not inspect SOC 2/ISO reports. July 2024 MSA Appendix 2 is narrower than Lumi Go subprocessors (Google Cloud, AWS LLMs, AU/SG support). SSO/SCIM/DMS not on primary pages. Australian AWS region not named. No public prices.

## Sources

- [Luminance homepage](https://www.luminance.com/) (checked 2026-09-20)
- [Luminance Investigate](https://www.luminance.com/investigate) (checked 2026-09-20)
- [Bulla Dairy Foods selects Luminance (15 July 2026)](https://www.luminance.com/press/bulla-dairy-foods-selects-luminances-legal-grade-ai-to-streamline-contracting-and-unlock-business-insights) (checked 2026-09-20)
- [Luminance About](https://www.luminance.com/about) (checked 2026-09-20)
- [Luminance AI technology](https://www.luminance.com/ai-technology) (checked 2026-09-20)
- [Luminance Security](https://www.luminance.com/security/) (checked 2026-09-20)
- [Luminance Privacy Policy](https://www.luminance.com/privacy-policy/) (checked 2026-09-20)
- [Luminance Master Hosted Agreement (3 July 2024)](https://www.luminance.com/files/master-hosted-agreement-03-July-2024.html) (checked 2026-09-20)
- [Lumi Go Terms of Use](https://www.luminance.com/lumi-go-terms-conditions/) (checked 2026-09-20)
- [Luminance Negotiate](https://www.luminance.com/negotiate) (checked 2026-09-20)
- [Luminance Draft](https://www.luminance.com/draft) (checked 2026-09-20)

A product profile is research to support questions. It does not approve a product for any firm. Public product information supports questions; it does not approve a product for your firm. Verify the exact plan, settings and signed terms.