---
title: "FamilyProperty (FamilyProperty)"
url: "https://ailawframework.com/software/family-property"
type: "software_profile"
site: "AI Law Framework"
id: "family-property"
vendor: "FamilyProperty"
category: "Legal-specific"
segment: "Document automation"
confidence: "medium"
last_reviewed: "2026-10-10"
---

# FamilyProperty (FamilyProperty)

> Australian family-law workspace for lawyers, mediators and family-services organisations, covering intake, balance sheets, disclosure and court-form generation.

Canonical page: https://ailawframework.com/software/family-property  
Last reviewed: 2026-10-10

Site index for agents: https://ailawframework.com/llms.txt

Plan covered: The FamilyProperty workspace for family-law intakes, balance sheets, disclosure, parenting arrangements and document generation. The Smokeball acquisition post is used only for ownership. The privacy policy it refers to was not read.

## Capabilities

- Document automation
- Intake and triage
- Chronology building
- Matter management

## Key facts

| Fact | Value |
| --- | --- |
| Deployment | SaaS |
| Hosting regions | Australia |
| Australian region | Yes |
| Training on customer content | Unknown |
| Retention | The security FAQ, last updated 29 January 2025, points retention to point 9 of a privacy policy that was not read. Customers can delete matters and attachments. Shareable links are the user's responsibility once generated. |
| Integrations | Smokeball, Practice Evolve, InfoTrack, Illion bank statements |
| Legal content coverage | Court forms, financial statements, consent orders, parenting orders and chronologies are generated from data in the matter. No case-law database is named. |
| Pricing | No price list was on the pages read. The site invites a demonstration. The security FAQ says there is no limit on matters or users, and a 50 MB limit per file. |
| Australian presence | Yes. Data for Australian matters is stored in AWS Sydney and Melbourne data centres. A 7 October 2021 post by the vendor says FamilyProperty came under the Smokeball umbrella and can still be used without Smokeball, and that it is used by lawyers, mediators and organisations such as Legal Aid, Family Relationship Centres and community legal centres. No ACN is on the pages read. Support email is support@familyproperty.com.au. |
| Website | https://www.family-pro.com.au/ |

## What the research found

| Topic | Status | Finding | Open question | Sources |
| --- | --- | --- | --- | --- |
| Plan and modules | Public claim only | The homepage describes one platform for firms, mediators, family services and the public, covering intakes, balance sheets, disclosure, parenting arrangements and document generation. No priced tiers were published. The security FAQ says users and matters are unlimited, with a 50 MB limit per file. | Is there a single subscription, and are public self-service users in the same tenancy as a firm? | [FamilyProperty — home](https://www.family-pro.com.au/); [FamilyProperty — security FAQ](https://www.family-pro.com.au/security) |
| Deployment and hosting | Public claim only | The security FAQ says the service and client data are stored on AWS, in the jurisdiction of origin. For Australia that is the Sydney and Melbourne data centres. Data is encrypted at rest and continuously backed up. No on-premises option is described. | Confirm our matters are stored only in Sydney or Melbourne, including backups and support copies. | [FamilyProperty — security FAQ](https://www.family-pro.com.au/security) |
| Product surfaces | Public claim only | The homepage describes intake questionnaires based on the financial statement, two-way disclosure links, smart forms for court forms and orders, interactive balance sheets with percentage outcomes and two-pool calculations, parenting calendars, and generation of balance sheets, heads of agreement, chronologies, financial statements and indexes in Word and Excel. | Which court forms are maintained, for which courts, and who updates them when a form changes? | [FamilyProperty — home](https://www.family-pro.com.au/) |
| Jurisdiction and legal content | Public claim only | The product is built for Australian family property and parenting matters. Generated documents include court forms and orders. No case-law collection is named. | Which federal and state family-law forms are in the library, and how current are they? | [FamilyProperty — home](https://www.family-pro.com.au/) |
| Licence and pricing unit | Not confirmed | The pages read on 2026-10-10 (the FamilyProperty homepage, security FAQ, partners page and 2021 Smokeball post) do not state a position on licence and pricing unit. | What is the written position on licence and pricing unit for the deployment we would buy, and which contract or policy states it? | [FamilyProperty — home](https://www.family-pro.com.au/) |
| Integrations | Public claim only | The partners page lists Smokeball, Practice Evolve (described as currently only available in Australia), InfoTrack and Illion bank statements. The 2021 post says integration with Smokeball would deepen and that the product can be used without Smokeball. | What data moves between FamilyProperty and Smokeball or Practice Evolve, and in which direction? | [FamilyProperty — Smokeball combination post](https://www.family-pro.com.au/post/we-ve-been-acquired-by-smokeball); [FamilyProperty — partners](https://www.family-pro.com.au/partners) |
| Support and service levels | Not confirmed | The pages read on 2026-10-10 (the FamilyProperty homepage, security FAQ, partners page and 2021 Smokeball post) do not state a position on support and service levels. | What is the written position on support and service levels for the deployment we would buy, and which contract or policy states it? | [FamilyProperty — home](https://www.family-pro.com.au/) |
| Independent quality evidence | Not confirmed | No independent check of balance-sheet calculations or form accuracy is cited. Customer quotations on the homepage are not recorded here. | How are balance-sheet calculations tested when family-law rules change, and what is the error history? | [FamilyProperty — home](https://www.family-pro.com.au/) |
| Task fit | Public claim only | The product calculates balance sheets and generates court forms, orders, chronologies and agreements from data the user enters. It does not describe a legal-research or advice model. Generated court documents still need a practitioner. | Which generated forms are used as filed documents, and what check does the firm require before filing? | [FamilyProperty — home](https://www.family-pro.com.au/) |
| Client authority and client-facing use | Public claim only | The lawyer or mediator who creates the matter is described as owning the information entered. Clients can be sent intake and disclosure links. The public can also start a matter through a questionnaire. Shareable links must be sent only to trusted parties, and that responsibility sits with the user. | What notice does a client see on an intake or disclosure link, and who is the contracting party for a public user? | [FamilyProperty — home](https://www.family-pro.com.au/); [FamilyProperty — security FAQ](https://www.family-pro.com.au/security) |
| Model providers | Not confirmed | The pages read on 2026-10-10 (the FamilyProperty homepage, security FAQ, partners page and 2021 Smokeball post) do not state a position on model providers. | What is the written position on model providers for the deployment we would buy, and which contract or policy states it? | [FamilyProperty — home](https://www.family-pro.com.au/) |
| Subprocessors | Public claim only | AWS is named for hosting and Stripe for card payments. No other subprocessor list was published. The FAQ says data is not shared, sold or exposed, while also naming those providers. | Provide the full subprocessor list, including AWS regions and Stripe, and any support tools that can see matter data. | [FamilyProperty — security FAQ](https://www.family-pro.com.au/security) |
| Training on customer content | Not confirmed | No model is described. The security FAQ says information is not shared, sold or exposed, which is not a statement about model training. | Confirm that matter data is not used to train any model, including any future AI feature. | [FamilyProperty — security FAQ](https://www.family-pro.com.au/security) |
| Feedback and secondary use | Not confirmed | The pages read on 2026-10-10 (the FamilyProperty homepage, security FAQ, partners page and 2021 Smokeball post) do not state a position on feedback and secondary use. | What is the written position on feedback and secondary use for the deployment we would buy, and which contract or policy states it? | [FamilyProperty — home](https://www.family-pro.com.au/) |
| Retention | Not confirmed | The security FAQ says the retention policy is at point 9 of the privacy policy. That policy was not read. Customers can update or delete matters and attachments, including archived matters. | Provide point 9 of the privacy policy and the backup retention period after a matter is deleted. | [FamilyProperty — security FAQ](https://www.family-pro.com.au/security) |
| Deletion and export | Public claim only | Customers can delete matters and attachments. Export is by Word documents, individual files and ZIP packages. The security FAQ does not say when backups of a deleted matter are destroyed. | After we delete a matter, when is it removed from backups, and what export do we keep? | [FamilyProperty — security FAQ](https://www.family-pro.com.au/security) |
| Human access to customer content | Public claim only | The security FAQ says FamilyProperty may access and view customer data for support, training or other issues, and only where reasonably necessary to address the request. | Is support access logged and notified, and can we require approval before staff open a matter? | [FamilyProperty — security FAQ](https://www.family-pro.com.au/security) |
| Access control | Public claim only | Two-factor authentication can be enabled by each user, using Google Authenticator, Microsoft Authenticator or a similar app. It is per user, not enforced for the whole firm. Only people given Admin or User access can add or amend a matter. Shareable links, once created, are the user's responsibility. | Can an administrator require MFA for every user, and can shareable links be expired or restricted? | [FamilyProperty — security FAQ](https://www.family-pro.com.au/security) |
| Encryption | Public claim only | The security FAQ says data, including uploaded files, is encrypted from browser-server transmission, through processing, and when stored, and is encrypted at rest. It does not name TLS or AES versions. Card numbers are not stored; Stripe processes payments. | Which encryption standards apply in transit and at rest, and where are the keys held? | [FamilyProperty — security FAQ](https://www.family-pro.com.au/security) |
| Assurance and certifications | Not confirmed | The pages read on 2026-10-10 (the FamilyProperty homepage, security FAQ, partners page and 2021 Smokeball post) do not state a position on assurance and certifications. | What is the written position on assurance and certifications for the deployment we would buy, and which contract or policy states it? | [FamilyProperty — home](https://www.family-pro.com.au/) |
| Contract, DPA and liability | Not confirmed | The security FAQ is not a customer agreement. No master terms were read. The 2021 post says existing subscribers would not be impacted by the Smokeball combination. | Who is the contracting entity today, Smokeball or FamilyProperty, and which terms apply? | [FamilyProperty — security FAQ](https://www.family-pro.com.au/security); [FamilyProperty — Smokeball combination post](https://www.family-pro.com.au/post/we-ve-been-acquired-by-smokeball) |
| Cross-border transfers | Public claim only | Australian data is stored in Sydney and Melbourne. The FAQ says data is stored in the jurisdiction of origin. It does not discuss support access from outside Australia. | Can support staff outside Australia view a matter, and under what safeguard? | [FamilyProperty — security FAQ](https://www.family-pro.com.au/security) |
| Incidents and breach notice | Public claim only | The security FAQ says FamilyProperty will notify the subscriber without undue delay and in writing on becoming aware of a data breach affecting client data. A specific hour count is not stated. Vulnerabilities can be reported to support@familyproperty.com.au. | What does 'without undue delay' mean in the agreement, and does it meet the Notifiable Data Breaches scheme timetable? | [FamilyProperty — security FAQ](https://www.family-pro.com.au/security) |
| Changes to terms and models | Public claim only | The security FAQ says it is regularly reviewed and is the primary source of truth for security, and was last updated 29 January 2025. No customer notice period for a change is stated. | How will we be told if hosting, subprocessors or form logic changes? | [FamilyProperty — security FAQ](https://www.family-pro.com.au/security) |
| Exit, return and deletion | Public claim only | Export is available as Word, individual files and ZIP. Deletion of matters is available to the customer. The agreement's exit clause was not published. | On termination, how long do we have to export, and when are backups destroyed? | [FamilyProperty — security FAQ](https://www.family-pro.com.au/security) |
| Connectors and external tools | Not confirmed | The pages read on 2026-10-10 (the FamilyProperty homepage, security FAQ, partners page and 2021 Smokeball post) do not state a position on connectors and external tools. | What is the written position on connectors and external tools for the deployment we would buy, and which contract or policy states it? | [FamilyProperty — home](https://www.family-pro.com.au/) |
| Web search and open-web grounding | Not confirmed | The pages read on 2026-10-10 (the FamilyProperty homepage, security FAQ, partners page and 2021 Smokeball post) do not state a position on web search and open-web grounding. | What is the written position on web search and open-web grounding for the deployment we would buy, and which contract or policy states it? | [FamilyProperty — home](https://www.family-pro.com.au/) |
| Actions the system can take | Public claim only | Document generation and calculations run when the user asks. Shareable links, once created, can be forwarded. No unattended filing to a court is described. | Can a shareable link or a generated form be sent to the other party without a second approval? | [FamilyProperty — home](https://www.family-pro.com.au/); [FamilyProperty — security FAQ](https://www.family-pro.com.au/security) |
| Human review of output | Not confirmed | Generation is described as a button-click from the screen into Word, Excel or a court form. No in-product certification step is stated. | What review is required before a generated court form or consent order is filed or sent? | [FamilyProperty — home](https://www.family-pro.com.au/) |

## Notes

No generative model is described. Calculations and document generation are template and rules features on the pages read. The privacy policy referenced for retention was not opened. Personal names in the acquisition post are not recorded.

## Sources

- [FamilyProperty — home](https://www.family-pro.com.au/) (checked 2026-10-10)
- [FamilyProperty — security FAQ](https://www.family-pro.com.au/security) (checked 2026-10-10)
- [FamilyProperty — Smokeball combination post](https://www.family-pro.com.au/post/we-ve-been-acquired-by-smokeball) (checked 2026-10-10)
- [FamilyProperty — partners](https://www.family-pro.com.au/partners) (checked 2026-10-10)

A product profile is research to support questions. It does not approve a product for any firm. Public product information supports questions; it does not approve a product for your firm. Verify the exact plan, settings and signed terms.