---
title: "Claude (Anthropic, PBC)"
url: "https://ailawframework.com/software/claude-personal"
type: "software_profile"
site: "AI Law Framework"
id: "claude-personal"
vendor: "Anthropic, PBC"
category: "General-purpose"
segment: "General-purpose assistants"
confidence: "high"
last_reviewed: "2026-09-20"
---

# Claude (Anthropic, PBC)

> Individual consumer assistant. Training is opt-out, there is no DPA or firm admin, and it is not suitable for confidential or privileged matter data.

Canonical page: https://ailawframework.com/software/claude-personal  
Last reviewed: 2026-09-20

Site index for agents: https://ailawframework.com/llms.txt

Plan covered: Consumer Free, Pro and Max, including Claude Code signed in with those accounts. Different terms from Team/Enterprise/API. Not a firm processor contract.

## Capabilities

- Document summarisation
- Contract drafting
- Agentic workflows

## Key facts

| Fact | Value |
| --- | --- |
| Deployment | SaaS |
| Hosting regions | Worldwide or dynamically routed |
| Australian region | No |
| Model providers | Anthropic |
| Training on customer content | Opt-out |
| Retention | Deleted chats removed from history immediately and backend within 30 days. If model-improvement is enabled, de-identified training-pipeline data may be kept up to 5 years. Feedback 5 years. Safety flags up to 2 years / 7 years scores. |
| Integrations | Microsoft 365 (Pro/Max), Google Drive, web search |
| Legal content coverage | None. Consumer Claude is not a licensed legal research product. |
| Pricing | Published consumer prices. Free tier plus Pro and Max. Not sold as a firm workspace. |
| Australian presence | Yes. Consumer Claude.ai is available in Australia; that is not an Australian hosting commitment. |
| Website | https://claude.com/ |

## What the research found

| Topic | Status | Finding | Open question | Sources |
| --- | --- | --- | --- | --- |
| Plan in scope | Not confirmed | This profile covers consumer Claude Free, Pro (from USD 17/month annual or USD 20 monthly) and Max (from USD 100/month). These plans are governed by Consumer Terms, not Commercial Terms. A paid personal subscription is not an enterprise workspace. | Confirm no one in the firm is putting client or matter data into Free, Pro or Max, including Claude Code signed in with a personal account. | [Anthropic Consumer Terms of Service](https://www.anthropic.com/legal/terms); [Claude pricing (Individual)](https://www.anthropic.com/pricing) |
| Deployment | Public claim only | Consumer SaaS via web, desktop and mobile. Not a firm-managed tenant. Work email can later be captured into an organisation account. | How do we block consumer Claude on firm devices and capture existing work-email consumer accounts? | [Anthropic Consumer Terms of Service](https://www.anthropic.com/legal/terms); [Claude pricing (Individual)](https://www.anthropic.com/pricing) |
| Features | Public claim only | Chat, projects (limited on Free), web search, Claude Code on Pro/Max, Chrome and Microsoft 365 add-ins on Pro/Max. No organisation admin, SSO, SCIM or audit logs. | List every consumer surface (Chrome, desktop, mobile, Code) that must be blocked on the firm network. | [Claude pricing (Individual)](https://www.anthropic.com/pricing) |
| Australia | Public claim only | Australia is a supported country for Claude.ai. Consumer terms are California law. | Is consumer Claude permitted for any firm use from Australia once client data is involved? | [Supported countries and regions](https://www.anthropic.com/supported-countries); [Anthropic Consumer Terms of Service](https://www.anthropic.com/legal/terms) |
| Pricing | Public claim only | Published consumer prices. Price and plans subject to change at Anthropic's discretion. Not designed as a firm licence. | There is no firm licence to negotiate on this plan; the question is whether any residual personal use remains. | [Claude pricing (Individual)](https://www.anthropic.com/pricing) |
| Integrations | Not confirmed | Pro/Max offer Claude for Microsoft 365, Outlook and Chrome, plus connectors. There is no firm SSO or DMS permission boundary. Copy-paste into a personal account bypasses DMS ethical walls. | Are consumer add-ins and extensions blocked in Microsoft 365 admin and browser allow-lists? | [Claude pricing (Individual)](https://www.anthropic.com/pricing) |
| Support | Not confirmed | Consumer support is via help centre / Intercom-class channels. No contractual SLA for a law firm. | Not applicable as a firm supplier unless residual personal use is in scope; if so, what is the security contact? | [Anthropic subprocessors](https://trust.anthropic.com/subprocessors) |
| Quality | Public claim only | Consumer Terms require users to acknowledge outputs may be inaccurate. No firm-level quality programme exists on this plan. | Not a supported configuration for matter work; if used, how will the firm verify every output? | [Anthropic Consumer Terms of Service](https://www.anthropic.com/legal/terms) |
| Task fit | Not confirmed | A public/consumer LLM makes an amber legal task red for confidentiality purposes. Not suitable for confidential or privileged matter data. | Has the firm recorded that consumer Claude is out of scope for client work? | [Using Claude for legal work: privilege, confidentiality and configuration](https://support.claude.com/en/articles/15707726-using-claude-for-legal-work-privilege-confidentiality-and-how-to-think-about-configuration); [Anthropic Consumer Terms of Service](https://www.anthropic.com/legal/terms) |
| Unqualified practice and client data | Not confirmed | Consumer Claude can be used by anyone with an account, including non-lawyers. It does not implement practitioner review gates. Putting client confidential information into a consumer generative AI service is the scenario Australian professional guidance treats as high risk. | Confirm consumer Claude will not be used for client-facing or matter work. | [Anthropic Consumer Terms of Service](https://www.anthropic.com/legal/terms); [Using Claude for legal work: privilege, confidentiality and configuration](https://support.claude.com/en/articles/15707726-using-claude-for-legal-work-privilege-confidentiality-and-how-to-think-about-configuration) |
| Model provider | Public claim only | Anthropic. Covered Models and ZDR exclusions include consumer products. | No enterprise model-routing contract exists on this plan. | [API and data retention (ZDR scope exclusions)](https://platform.claude.com/docs/en/manage-claude/api-and-data-retention); [Anthropic Consumer Terms of Service](https://www.anthropic.com/legal/terms) |
| Subprocessors | Public claim only | Trust Center list includes hosting, Stripe, Intercom, Nutun, Brave Search, TurboPuffer, Persona and Yoti (identity for Free/Pro/Max). Consumer customers do not get DPA objection rights in the same way as Commercial Terms customers. | A firm cannot rely on consumer subprocessor objection rights; use Team/Enterprise instead. | [Anthropic subprocessors](https://trust.anthropic.com/subprocessors) |
| Training on customer content | Public claim only | Consumer Terms: Anthropic may use Materials to train models unless the user opts out in account settings. Even after opt-out, training still occurs when the user submits Feedback or content is flagged for safety review. Incognito chats are not used to improve Claude. This is not a contractual no-training commitment of the kind in Commercial Terms. | If any personal account remains, is model-improvement opted out, and has the firm accepted that feedback and safety flags still allow training? | [Anthropic Consumer Terms of Service](https://www.anthropic.com/legal/terms); [Is my data used for model training? (consumer products)](https://privacy.claude.com/en/articles/10023580-is-my-data-used-for-model-training) |
| Feedback | Public claim only | Thumbs-up/down stores the conversation for up to five years and may be used to train models even if model-improvement is off. | Instruct users (if any residual personal use exists) never to rate chats that contain work content. | [Is my data used for model training? (consumer products)](https://privacy.claude.com/en/articles/10023580-is-my-data-used-for-model-training); [How long do you store my data? (consumer)](https://privacy.claude.com/en/articles/10023548-how-long-do-you-store-my-data) |
| Retention | Public claim only | User-deleted chats: history immediately, backend within 30 days. If model-improvement is on, de-identified training-pipeline data may be kept up to 5 years. Usage Policy flags: up to 2 years / 7 years scores. Feedback: 5 years. ZDR does not apply to consumer products. | Consumer retention cannot be set by a firm administrator. | [How long do you store my data? (consumer)](https://privacy.claude.com/en/articles/10023548-how-long-do-you-store-my-data); [API and data retention (ZDR scope exclusions)](https://platform.claude.com/docs/en/manage-claude/api-and-data-retention) |
| Deletion | Public claim only | Users can delete conversations (backend within 30 days). There is no firm-directed certified deletion of a matter. Training runs already in progress are not unwound by later opt-out or delete. | There is no enterprise deletion certificate on this plan. | [How long do you store my data? (consumer)](https://privacy.claude.com/en/articles/10023548-how-long-do-you-store-my-data) |
| Human access | Public claim only | Safety-flagged content may be reviewed. Consumer Access Transparency is not offered. | Assume consumer chats can be reviewed by Anthropic safety staff when flagged; do not put privileged material here. | [Is my data used for model training? (consumer products)](https://privacy.claude.com/en/articles/10023580-is-my-data-used-for-model-training); [Using Claude for legal work: privilege, confidentiality and configuration](https://support.claude.com/en/articles/15707726-using-claude-for-legal-work-privilege-confidentiality-and-how-to-think-about-configuration) |
| Access control | Not confirmed | Individual login, optional MFA at the account level. No SSO, SCIM, or firm admin. Shared personal logins cannot be governed. | Block consumer Claude rather than trying to administer it. | [Claude pricing (Individual)](https://www.anthropic.com/pricing) |
| Encryption | Not confirmed | The consumer privacy policy does not restate the DPA AES-256 / TLS 1.2+ schedule. Trust Center certifications cover Claude Team/Enterprise/API more clearly than Free. | Do not treat consumer Claude as having the same contractual encryption schedule as the DPA. | [Anthropic Privacy Policy](https://www.anthropic.com/legal/privacy); [Anthropic Trust Center](https://trust.anthropic.com/) |
| Assurance | Public claim only | Trust Center certifications are listed for API, Enterprise and Team. Consumer Free is not the HIPAA or FedRAMP offering. | There is no SOC 2 report a firm can rely on for consumer Claude as a processor of its matter data. | [Anthropic Trust Center](https://trust.anthropic.com/) |
| Contract | Public claim only | Consumer Terms: as-is services, California courts, Anthropic may use Materials to train unless opted out. No DPA is incorporated. Not an appropriate processor contract for a law practice putting client data in. | Will the firm prohibit consumer terms for any client or matter data? | [Anthropic Consumer Terms of Service](https://www.anthropic.com/legal/terms) |
| Transfers | Not confirmed | Consumer processing locations are not the same documented US-storage / selectable-inference article written for commercial products. Privacy policy is global. | Assume overseas disclosure without an APP 8-ready DPA if consumer Claude is used. | [Anthropic Privacy Policy](https://www.anthropic.com/legal/privacy) |
| Incidents | Not confirmed | No 48-hour Security Breach clause equivalent to the commercial DPA applies to consumer users as customers of a firm. | The firm would remain responsible for NDB if staff put personal information into consumer Claude. | [Anthropic Consumer Terms of Service](https://www.anthropic.com/legal/terms) |
| Changes | Public claim only | Consumer Terms may be updated; users must stop using the service if they do not agree. Training default and privacy settings have changed over time and must be re-checked. | Who in the firm watches consumer-term changes if any personal use is still allowed for non-matter tasks? | [Anthropic Consumer Terms of Service](https://www.anthropic.com/legal/terms) |
| Exit | Public claim only | User can delete chats and the account. No organisation export. Training data already used is not fully retractable. | How will the firm evidence that consumer accounts used with work email have been deleted? | [How long do you store my data? (consumer)](https://privacy.claude.com/en/articles/10023548-how-long-do-you-store-my-data) |
| Connectors | Not confirmed | Consumer plans can connect apps. Raw connector content is described as excluded from training unless pasted, but the conversation still holds whatever was brought in. | Disable consumer connectors on firm-managed browsers and M365. | [Is my data used for model training? (consumer products)](https://privacy.claude.com/en/articles/10023580-is-my-data-used-for-model-training); [Claude pricing (Individual)](https://www.anthropic.com/pricing) |
| Web search | Public claim only | Web search is on for Free/Pro/Max. Queries may reveal confidential matter if typed into the prompt. | Treat web search on consumer Claude as an uncontrolled disclosure path. | [Claude pricing (Individual)](https://www.anthropic.com/pricing); [Anthropic subprocessors](https://trust.anthropic.com/subprocessors) |
| Agentic actions | Not confirmed | Claude Code, Chrome and computer-use style features exist on paid consumer plans with no firm policy engine. | Block consumer Claude Code and Chrome on endpoints that hold client files. | [Claude pricing (Individual)](https://www.anthropic.com/pricing); [API and data retention (ZDR scope exclusions)](https://platform.claude.com/docs/en/manage-claude/api-and-data-retention) |
| Human oversight | Public claim only | Consumer Terms tell the user not to rely on outputs without checking. There is no supervisor audit log for a firm. | Consumer Claude cannot meet a firm's supervision record for AI use. | [Anthropic Consumer Terms of Service](https://www.anthropic.com/legal/terms); [Using Claude for legal work: privilege, confidentiality and configuration](https://support.claude.com/en/articles/15707726-using-claude-for-legal-work-privilege-confidentiality-and-how-to-think-about-configuration) |

## Notes

Profile exists so firms can distinguish consumer Claude from Team/Enterprise. Default recommendation for matter data is: do not use this plan.

## Sources

- [Anthropic Consumer Terms of Service](https://www.anthropic.com/legal/terms) (checked 2026-09-20)
- [Supported countries and regions](https://www.anthropic.com/supported-countries) (checked 2026-09-20)
- [Is my data used for model training? (consumer products)](https://privacy.claude.com/en/articles/10023580-is-my-data-used-for-model-training) (checked 2026-09-20)
- [How long do you store my data? (consumer)](https://privacy.claude.com/en/articles/10023548-how-long-do-you-store-my-data) (checked 2026-09-20)
- [Anthropic Privacy Policy](https://www.anthropic.com/legal/privacy) (checked 2026-09-20)
- [Claude pricing (Individual)](https://www.anthropic.com/pricing) (checked 2026-09-20)
- [Anthropic subprocessors](https://trust.anthropic.com/subprocessors) (checked 2026-09-20)
- [Anthropic Trust Center](https://trust.anthropic.com/) (checked 2026-09-20)
- [Using Claude for legal work: privilege, confidentiality and configuration](https://support.claude.com/en/articles/15707726-using-claude-for-legal-work-privilege-confidentiality-and-how-to-think-about-configuration) (checked 2026-09-20)
- [API and data retention (ZDR scope exclusions)](https://platform.claude.com/docs/en/manage-claude/api-and-data-retention) (checked 2026-09-20)

A product profile is research to support questions. It does not approve a product for any firm. Public product information supports questions; it does not approve a product for your firm. Verify the exact plan, settings and signed terms.