---
title: "Review checklist for AI-generated member communications and chatbots (superannuation trustees)"
url: "https://ailawframework.com/precedents/superannuation/ai-member-communications-checklist"
type: "precedent"
site: "AI Law Framework"
id: "a27-ai-member-communications-checklist"
area_id: "A27"
kind: "checklist"
ai_level: "yellow"
version: 1
law_stated_as_at: "2026-10-17"
---

# Review checklist for AI-generated member communications and chatbots (superannuation trustees)

> Release checklist for AI-generated superannuation member communications and chatbots: governance, the personal advice boundary, accuracy, misleading conduct, high-risk topics, privacy and sign-off.

Canonical page: https://ailawframework.com/precedents/superannuation/ai-member-communications-checklist  
Law stated as at: 2026-10-17

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

- Kind: Checklist. Steps or checks to work through and tick off.
- Practice area: [Superannuation](https://ailawframework.com/precedents/superannuation.md)
- Jurisdictions: Australia
- AI level: Yellow. AI can help in set ways. A lawyer checks specific points before use.
- Law stated as at: 2026-10-17
- Status: Maintained. Checked on 2026-10-17 against the 8 authorities it cites, for Australia.

## When to use it

Use before a trustee or administrator releases AI-generated member content or a member-facing chatbot, after any material change, and when advising a trustee on AI governance. Not a substitute for the trustee's own risk framework or advice licensing review.

## How AI may be used

AI-specific: tests whether AI outputs cross from factual information into personal advice, mislead members or lack required warnings before release. AI may pre-screen, but people complete the checklist and approve release.

**AI may:**

- Pre-screen draft communications and chatbot transcripts for advice language, figures and high-risk topics
- Generate test questions for the chatbot, including advice-seeking and complaint scenarios
- Compare stated figures with a lawyer-supplied table of current official figures

**AI must not:**

- Must not approve content for release or sign off any section
- Must not decide whether content is personal advice
- Must not be given member TFNs or health information to test the tool

**The lawyer checks:**

- The advice boundary analysis in section 2 for each use case
- That figures and rules statements match current official sources and the fund's documents
- That complaint, vulnerability and death benefit hand-offs work in testing

## Authorities

- [Corporations Act 2001 (Cth) ss 766B, 949A](https://www.legislation.gov.au/C2004A00818/latest/text)
- [Australian Securities and Investments Commission Act 2001 (Cth) s 12DA](https://www.legislation.gov.au/C2004A00819/latest/text)
- [Superannuation Industry (Supervision) Act 1993 (Cth) s 52(2)(c) (best financial interests covenant)](https://www.legislation.gov.au/C2004A04633/latest/text)
- [APRA Prudential Standard CPS 230 Operational Risk Management](https://www.apra.gov.au/standards/cps-230)
- [ASIC Report 798 Beware the gap: Governance arrangements in the face of AI innovation (October 2024)](https://www.asic.gov.au/regulatory-resources/find-a-document/reports/rep-798-beware-the-gap-governance-arrangements-in-the-face-of-ai-innovation)
- [ASIC Regulatory Guide 271 Internal dispute resolution](https://www.asic.gov.au/regulatory-resources/find-a-document/regulatory-guides/rg-271-internal-dispute-resolution)
- [Privacy Act 1988 (Cth) Sch 1 (Australian Privacy Principles)](https://www.legislation.gov.au/C2004A03712/latest/text)
- [Privacy and Other Legislation Amendment Act 2024 (Cth) Sch 1 items 87–89 (APPs 1.7–1.9, from 10 December 2026)](https://www.legislation.gov.au/C2024A00128/asmade/text)

## Official form

[Official form](https://www.asic.gov.au/regulatory-resources/find-a-document/reports/rep-798-beware-the-gap-governance-arrangements-in-the-face-of-ai-innovation)

## Full text and drafting notes

The full text and the drafting notes are not part of this public page. Signed-in firm accounts can read them at https://ailawframework.com/precedents/superannuation/ai-member-communications-checklist and through the signed-in MCP connector https://ailawframework.com/mcp/firm.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*