---
title: "DVA file: index of service, medical and claim records"
url: "https://ailawframework.com/precedents/social-security-and-veterans-entitlements/dva-personal-information-records-index"
type: "precedent"
site: "AI Law Framework"
id: "a56-dva-personal-information-records-index"
area_id: "A56"
kind: "checklist"
ai_level: "green"
version: 1
task_ids: ["A56-N20261018-8"]
law_stated_as_at: "2026-10-22"
---

# DVA file: index of service, medical and claim records

> Index of the record types the Department of Veterans' Affairs says personal information can sit in, and where a summary of service or a current claim can be looked at first.

Canonical page: https://ailawframework.com/precedents/social-security-and-veterans-entitlements/dva-personal-information-records-index  
Law stated as at: 2026-10-22

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

- Kind: Checklist. Steps or checks to work through and tick off.
- Practice area: [Social Security & Veterans' Entitlements](https://ailawframework.com/precedents/social-security-and-veterans-entitlements.md)
- Jurisdictions: Australia, Commonwealth
- AI level: Green. The tool writes the first draft inside a template you have already tested. You check it. Without that test, first drafting starts at Yellow.
- Law stated as at: 2026-10-22
- Status: Maintained. Checked on 2026-10-22 against the authority it cites, for Australia and Commonwealth.

## When to use it

Use when a veterans' claim file needs an index of service, medical and claim records, before anyone asks DVA or Defence for documents.

## Used for these tasks

- [Index the service, medical and claim records for a veterans' claim](https://ailawframework.com/practice/social-security-and-veterans-entitlements/index-the-service-medical-and-claim-records-for-a-veterans-claim.md)

## How AI may be used

The tool may list the record types and tick what the file already holds, and it does not decide a claim or request documents.

**AI may:**

- List each record type the DVA page names, and tick whether this file already has it.
- Record whether a service summary was looked at in MyService, and that a full history is a Defence request.
- Record whether current-claim information was looked at in MyService or with the delegate before a personal information request.
- Leave the request itself to the separate request checklist.

**AI must not:**

- Do not treat MyService as a full service history. The page says DVA holds only records previously provided, and that a full history is requested from Defence.
- Do not say section 59 of the DRCA or section 331 of the MRCA does more than the sentence on the page. The Acts were not opened.
- Do not mark a record as held because it might exist. Tick it only when the file has it.
- Do not use the 2014 Privacy Act compilation linked from the page. That compilation was not opened and is not a current-law source.

**The lawyer checks:**

- Confirm the record list against the current personal-information page. It was last updated on 1 October 2025 when read.
- Confirm consent before a family member or advocate is treated as able to see the records.
- Keep claim documents that came from Defence separate from documents the veteran supplied.

## Authorities

- [Department of Veterans' Affairs, Personal information requests (last updated 1 October 2025; read 22 October 2026)](https://www.dva.gov.au/what-we-help-with/accessing-information/personal-information-requests)

## Full text and drafting notes

The full text and the drafting notes are not part of this public page. Signed-in firm accounts can read them at https://ailawframework.com/precedents/social-security-and-veterans-entitlements/dva-personal-information-records-index and through the signed-in MCP connector https://ailawframework.com/mcp/firm.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*