---
title: "OMARA complaint: steps and disciplinary outcomes"
url: "https://ailawframework.com/precedents/professional-discipline-and-occupational-regulation/omara-complaint-outcome-types"
type: "precedent"
site: "AI Law Framework"
id: "a63-omara-complaint-outcome-types"
area_id: "A63"
kind: "checklist"
ai_level: "yellow"
version: 1
task_ids: ["A63-H20261018-1"]
law_stated_as_at: "2026-10-22"
---

# OMARA complaint: steps and disciplinary outcomes

> Checklist of what the Office of the Migration Agents Registration Authority says happens after a complaint, and the disciplinary outcomes it publishes.

Canonical page: https://ailawframework.com/precedents/professional-discipline-and-occupational-regulation/omara-complaint-outcome-types  
Law stated as at: 2026-10-22

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

- Kind: Checklist. Steps or checks to work through and tick off.
- Practice area: [Professional Discipline & Occupational Regulation](https://ailawframework.com/precedents/professional-discipline-and-occupational-regulation.md)
- Jurisdictions: Australia, Commonwealth
- AI level: Yellow. You and the tool draft together, with you directing. You check every statement you rely on.
- Law stated as at: 2026-10-22
- Status: Maintained. Checked on 2026-10-22 against the authority it cites, for Australia and Commonwealth.

## When to use it

Use when a complaint has been made, or may be made, to OMARA about a registered migration agent, and the file needs the published steps and outcome types.

## Used for these tasks

- [Build the complaint, investigation and deadline register for a practitioner](https://ailawframework.com/practice/professional-discipline-and-occupational-regulation/build-the-complaint-investigation-and-deadline-register-for-a-practition.md)

## How AI may be used

The tool may record the stage and set out the outcome types the page lists, and the lawyer decides what the complaint shows and what to do next.

**AI may:**

- Record the date OMARA emailed that the complaint was received.
- Record which of the three post-investigation courses the page lists is being discussed.
- Set out caution, suspension, cancellation and bar only as the page describes them.
- Note a referral to Home Affairs, police, or a legal services commissioner as a possible course, not as a finding.

**AI must not:**

- Do not say which outcome OMARA will impose.
- Do not describe the Code of Conduct. The page links it and that page was not opened.
- Do not treat a bar and a cancellation as the same. The page distinguishes them.
- Do not draft the complaint or the agent's answer.

**The lawyer checks:**

- Re-read the outcomes page before an outcome type is explained. It was last updated on 18 August 2026 when read.
- Open the Code of Conduct before any breach is described. It was not opened.
- Confirm whether the agent is registered, suspended, cancelled or a former agent. The page's rows differ.
- Do not treat the public decisions list as read. That portal was not opened.

## Authorities

- [Office of the Migration Agents Registration Authority, Complaint outcomes (last updated 18 August 2026; read 22 October 2026)](https://www.mara.gov.au/get-help-with-a-visa/help-from-registered-agents/steps-to-choose/complain/outcomes)

## Full text and drafting notes

The full text and the drafting notes are not part of this public page. Signed-in firm accounts can read them at https://ailawframework.com/precedents/professional-discipline-and-occupational-regulation/omara-complaint-outcome-types and through the signed-in MCP connector https://ailawframework.com/mcp/firm.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*