---
title: "Request for a review of a New South Wales motor accident or workers compensation decision"
url: "https://ailawframework.com/precedents/personal-injury-and-compensation/nsw-insurer-review-request"
type: "precedent"
site: "AI Law Framework"
id: "a21-nsw-insurer-review-request"
area_id: "A21"
kind: "letter"
ai_level: "yellow"
version: 1
task_ids: ["A21-T1-R13", "A21-B5-6", "A21-WR20261022-4", "A21-WR20261022-10"]
law_stated_as_at: "2026-10-23"
---

# Request for a review of a New South Wales motor accident or workers compensation decision

> A New South Wales letter asking a motor accident insurer for an internal review, or a workers compensation insurer for a review under section 287A. The motor accident part may be sent as a letter.

Canonical page: https://ailawframework.com/precedents/personal-injury-and-compensation/nsw-insurer-review-request  
Law stated as at: 2026-10-23

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

- Kind: Letter. A letter or email you adapt and send.
- Practice area: [Personal Injury & Compensation](https://ailawframework.com/precedents/personal-injury-and-compensation.md)
- Jurisdictions: New South Wales
- AI level: Yellow. You and the tool draft together, with you directing. You check every statement you rely on.
- Law stated as at: 2026-10-23
- Status: Maintained. Checked on 2026-10-23 against the 7 authorities it cites, for New South Wales.

## When to use it

Use for a claimant who wants the insurer, not the Personal Injury Commission, to review a decision. Keep either the motor accident part or the workers compensation part. For a motor accident, send it within 28 days of receiving the decision notice unless the lawyer has decided to make a late request.

## Used for these tasks

- [Draft correspondence to the insurer or scheme agent](https://ailawframework.com/practice/personal-injury-and-compensation/draft-correspondence-to-the-insurer-or-scheme-agent.md)
- [Prepare a CTP or workers compensation dispute submission from the scheme file](https://ailawframework.com/practice/personal-injury-and-compensation/prepare-a-ctp-or-workers-compensation-dispute-submission-from-the-scheme.md)
- [Review a work capacity decision against the capacity evidence](https://ailawframework.com/practice/personal-injury-and-compensation/review-a-work-capacity-decision-against-the-capacity-evidence.md)
- [Record the time to ask for reconsideration of a compensation determination](https://ailawframework.com/practice/personal-injury-and-compensation/record-the-time-to-ask-for-reconsideration-of-a-compensation-determinati.md)

## How AI may be used

The lawyer and the tool draft one part of the letter from the decision notice, and the lawyer checks that the decision is reviewable and that the request is in time before it is sent.

**AI may:**

- Copy the decision, the date of notice and the outcome from the insurer's letter
- State the alternative decision and the reasons from the lawyer's instructions
- Attach only documents the lawyer has marked as relevant to the review

**AI must not:**

- Must not leave both the motor accident part and the workers compensation part in the same letter
- Must not describe the request as an application to the Personal Injury Commission
- Must not say the original decision is stayed
- Must not promise that legal costs of the motor accident internal review will be recovered

**The lawyer checks:**

- For a motor accident, the decision is one section 7.9 covers and the 28 days are counted from receipt of the notice
- For workers compensation, the decision is a work capacity decision, a PIAWE decision, or a claim the insurer disputes, and the dispute has not been referred to the Commission
- The SIRA workers compensation form is used where the insurer expects it, and the reforms page is checked before sending
- Draft only in the firm's approved tool. In Victoria and New South Wales, do not disclose confidential client information without authority under Australian Solicitors' Conduct Rules r 9.2.1. A Queensland solicitor checks the local conduct rules.
- If client information leaves the approved environment, check APP 11 and whether there is an eligible data breach under the Privacy Act notifiable data breach scheme.

## Authorities

- [Motor Accident Injuries Act 2017 (NSW) s 7.9 (internal review of merit review, medical assessment and miscellaneous claims assessment decisions; result within 14 days unless the Guidelines allow longer; no stay)](https://classic.austlii.edu.au/au/legis/nsw/consol_act/maia2017245/s7.9.html)
- [SIRA, Motor Accident Guidelines Part 7, cll 7.4 to 7.8, 7.24 to 7.26 and 7.29 (letter may request the review; contents; 28 days; longer notification periods; no legal costs for the review), updated 15 September 2025](https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines/part-7-of-the-motor-accident-guidelines)
- [Workplace Injury Management and Workers Compensation Act 1998 (NSW) s 287A (review of a disputed work capacity decision, a disputed PIAWE decision, or a claim the insurer disputes)](https://www.austlii.edu.au/cgi-bin/viewdoc/au/legis/nsw/consol_act/wimawca1998540/s287a.html)
- [SIRA, Work capacity decision reviews (optional insurer review, response within 14 days, and the published application for review by the insurer), updated 19 December 2024](https://www.sira.nsw.gov.au/claims-assistance/workers-compensation-disputes/work-capacity-decision-reviews)
- [Legal Profession Uniform Law Australian Solicitors' Conduct Rules 2015 r 9 (confidentiality of client information)](https://legislation.nsw.gov.au/view/html/inforce/current/sl-2015-0244)
- [OAIC, Australian Privacy Principles guidelines, Chapter 11 (APP 11: reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure)](https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-guidelines/chapter-11-app-11-security-of-personal-information)
- [OAIC, Data breach preparation and response, Part 1 (Notifiable Data Breaches scheme in Privacy Act 1988 (Cth) Part IIIC: notify individuals and the Commissioner of an eligible data breach)](https://www.oaic.gov.au/privacy/notifiable-data-breaches/preventing-preparing-for-and-responding-to-data-breaches/data-breach-preparation-and-response/part-1-data-breaches-and-the-australian-privacy-act)

## Full text and drafting notes

The full text and the drafting notes are not part of this public page. Signed-in firm accounts can read them at https://ailawframework.com/precedents/personal-injury-and-compensation/nsw-insurer-review-request and through the signed-in MCP connector https://ailawframework.com/mcp/firm.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*