---
title: "Work injury claim (ReturnToWorkSA online): completion guide"
url: "https://ailawframework.com/precedents/personal-injury-and-compensation/form-sa-rtw-claim"
type: "precedent"
site: "AI Law Framework"
id: "a21-form-sa-rtw-claim"
area_id: "A21"
kind: "form"
ai_level: "yellow"
version: 1
task_ids: ["A21-T1-R5", "A21-A20260923-1"]
law_stated_as_at: "2026-10-22"
---

# Work injury claim (ReturnToWorkSA online): completion guide

> Link to the ReturnToWorkSA page for reporting an injury or making a claim. The opened page describes an online claim through the employer or the claims agent. It does not give a paper form number.

Canonical page: https://ailawframework.com/precedents/personal-injury-and-compensation/form-sa-rtw-claim  
Law stated as at: 2026-10-22

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

- Kind: Form. A form to complete, or a guide to completing an official one.
- Practice area: [Personal Injury & Compensation](https://ailawframework.com/precedents/personal-injury-and-compensation.md)
- Jurisdictions: South Australia
- AI level: Yellow. You and the tool draft together, with you directing. You check every statement you rely on.
- Law stated as at: 2026-10-22
- Status: Maintained. Checked on 2026-10-22 against the official form at rtwsa.com and the 2 authorities it cites, for South Australia.

## When to use it

Use when a work injury claim is being started in South Australia through ReturnToWorkSA, by the employer online or, if the employer cannot, by the worker calling the claims agent. Do not treat an unopened PDF as the current form. The lawyer checks whether the employer is a self-insured employer.

## Used for these tasks

- [Draft the pre-action notice or statutory claim form from the instructions](https://ailawframework.com/practice/personal-injury-and-compensation/draft-the-pre-action-notice-or-statutory-claim-form-from-the-instruction.md)
- [Reconcile the claim form with the medical chronology and payroll evidence](https://ailawframework.com/practice/personal-injury-and-compensation/reconcile-the-claim-form-with-the-medical-chronology-and-payroll-evidenc.md)

## How AI may be used

AI may check a draft against the current form and list gaps. The lawyer writes the injury account and checks every form that will be signed or lodged.

**AI may:**

- Check the draft against the current official form and list blank fields and missing attachments named on the page
- Flag when a death claim, a dispute form or a medical certificate is being used as the worker's claim form
- List the lodgement path stated on the page that was opened

**AI must not:**

- Must not draft the injury narrative or any words that would be signed or lodged
- Must not decide whether the injury is compensable or calculate an entitlement
- Must not sign, lodge or serve the form

**The lawyer checks:**

- The current form is the one the scheme page prescribes for this kind of claim
- The injury account, dates and earnings match the instructions and the medical certificate
- Any time limit, excess or insurer step is checked against the current scheme rules
- The current South Australian generative-AI guideline is checked before any tool is used on the draft.

## Authorities

- [ReturnToWorkSA, Report an injury or make a claim](https://www.rtwsa.com/claims/when-an-injury-occurs/make-a-claim)
- [ReturnToWorkSA, online services portal](https://portal.rtwsa.com/secure)

## Official form

[Official form](https://www.rtwsa.com/claims/when-an-injury-occurs/make-a-claim)

## Where this comes from

The official form is published by rtwsa.com; this page is a completion guide. Last checked on 2026-10-22.

## Full text and drafting notes

The full text and the drafting notes are not part of this public page. Signed-in firm accounts can read them at https://ailawframework.com/precedents/personal-injury-and-compensation/form-sa-rtw-claim and through the signed-in MCP connector https://ailawframework.com/mcp/firm.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*