---
title: "General Insurance Code claim timeframe register"
url: "https://ailawframework.com/precedents/insurance-law/code-claim-timeframe-register"
type: "precedent"
site: "AI Law Framework"
id: "a22-code-claim-timeframe-register"
area_id: "A22"
kind: "checklist"
ai_level: "yellow"
version: 1
task_ids: ["A22-O20261018-2", "A22-T1-R2"]
law_stated_as_at: "2026-10-22"
---

# General Insurance Code claim timeframe register

> Register of the claim timeframes in Part 8 of the General Insurance Code of Practice, from the October 2023 text of the Code.

Canonical page: https://ailawframework.com/precedents/insurance-law/code-claim-timeframe-register  
Law stated as at: 2026-10-22

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

- Kind: Checklist. Steps or checks to work through and tick off.
- Practice area: [Insurance Law](https://ailawframework.com/precedents/insurance-law.md)
- Jurisdictions: Australia
- AI level: Yellow. You and the tool draft together, with you directing. You check every statement you rely on.
- Law stated as at: 2026-10-22
- Status: Maintained. Checked on 2026-10-22 against the 2 authorities it cites, for Australia.

## When to use it

Use to track a claim with an insurer that has adopted the Code, for a product the Code covers. It is not a breach finding, and it does not apply where the Code says the Part 8 standards do not apply.

## Used for these tasks

- [Track a claim against the Code of Practice timeframes](https://ailawframework.com/practice/insurance-law/track-a-claim-against-the-code-of-practice-timeframes.md)
- [Draft claims-handling advice from the policy and the claim file](https://ailawframework.com/practice/insurance-law/draft-claims-handling-advice-from-the-policy-and-the-claim-file.md)

## How AI may be used

AI may enter the date the claim was received and count the Code's business days once the lawyer has confirmed the count. It must not decide that the insurer breached the Code.

**AI may:**

- Enter the date the claim was received and the dates of notices already in the file
- List which of the paragraph 78 circumstances are recorded in the file and which are blank
- Flag a file with no progress update recorded for 20 business days

**AI must not:**

- Must not decide that a claim is fraudulent or that a catastrophe is an Extraordinary Catastrophe
- Must not decide that a timeframe was not practical
- Must not draft a breach allegation or a complaint

**The lawyer checks:**

- The insurer has adopted the Code and the product is not in paragraphs 10 or 11
- Business days are counted from the Code definition, including the words that follow Monday to Friday
- Paragraphs 78, 83 and 85 are considered before a date is treated as missed

## Authorities

- [Insurance Council of Australia, General Insurance Code of Practice (October 2023 update of the Code that took effect on 5 October 2021), paragraphs 7, 10, 11, 15, 20 and 68 to 85 as extracted](https://insurancecouncil.com.au/wp-content/uploads/2023/11/2023-COP_UPDATE_October_FINAL.pdf)
- [Insurance Council of Australia, Code of Practice page (current Code last updated October 2023; redraft consultation closed 21 July 2026)](https://insurancecouncil.com.au/cop/)

## Full text and drafting notes

The full text and the drafting notes are not part of this public page. Signed-in firm accounts can read them at https://ailawframework.com/precedents/insurance-law/code-claim-timeframe-register and through the signed-in MCP connector https://ailawframework.com/mcp/firm.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*