---
title: "Health Complaints Commissioner online complaint"
url: "https://ailawframework.com/precedents/health-and-medical-law/form-vic-hcc-online-complaint"
type: "precedent"
site: "AI Law Framework"
id: "a32-form-vic-hcc-online-complaint"
area_id: "A32"
kind: "form"
ai_level: "yellow"
version: 1
task_ids: ["A32-MN20261023-5", "A32-NE20261022-5"]
law_stated_as_at: "2026-10-23"
---

# Health Complaints Commissioner online complaint

> Link to the Health Complaints Commissioner complaint, lodged online, by phone or by mail, after the person has raised it with the health service where they can.

Canonical page: https://ailawframework.com/precedents/health-and-medical-law/form-vic-hcc-online-complaint  
Law stated as at: 2026-10-23

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

- Kind: Form. A form to complete, or a guide to completing an official one.
- Practice area: [Health & Medical Law](https://ailawframework.com/precedents/health-and-medical-law.md)
- Jurisdictions: Victoria
- AI level: Yellow. You and the tool draft together, with you directing. You check every statement you rely on.
- Law stated as at: 2026-10-23
- Status: Maintained. Checked on 2026-10-23 against the official form at hcc.vic.gov.au and the 2 authorities it cites, for Victoria.

## When to use it

Use this when a patient, or a family member with the patient's consent, complains to the Health Complaints Commissioner about a health service in Victoria. Raise it with the provider first where that is possible. Urgent matters are lodged by phone.

## Used for these tasks

- [Index a health-complaint file for material the damages claim cannot use](https://ailawframework.com/practice/health-and-medical-law/index-a-health-complaint-file-for-material-the-damages-claim-cannot-use.md)
- [Index the issues and records for a response to a health-complaints body](https://ailawframework.com/practice/health-and-medical-law/index-the-issues-and-records-for-a-response-to-a-health-complaints-body.md)

## How AI may be used

The tool indexes the documents the complaint needs and does not write the complaint narrative or lodge the webform.

**AI may:**

- List the provider's name and address, the letter already sent to the provider, and the provider's reply, if they are on the file.
- Diary that the webform cannot be saved and logs out after 30 minutes, and that an urgent complaint is made by phone.

**AI must not:**

- Do not write the account of what happened, the impact, or the outcome sought.
- Do not lodge the webform, and do not tick that the patient has consented.
- Do not decide that the Commissioner will refer the complaint to Ahpra.

**The lawyer checks:**

- The about-complaints page says to raise the concern with the provider first where possible. A hospital billing or treatment complaint is usually handled by a complaint liaison officer. A health-records complaint is usually handled by the health-records or freedom-of-information officer.
- Phone 1300 582 113. The about-complaints page says 9.30am to 3.00pm, Monday to Friday. Mail is GPO Box 4057, Melbourne, Victoria 3001. An interpreter is through TIS National on 131 450.
- The make-a-complaint page says the webform takes 15 to 20 minutes, cannot be saved as you go, and logs out after 30 minutes. The submit address is on that page.
- Complaining for someone else needs that person's consent. An anonymous complaint limits what the Commissioner can do, and the person receives no updates.
- The page says a complaint about a registered provider may be referred to Ahpra. The lawyer decides whether a damages claim and this complaint can run together, and what from the complaint file cannot be used in the damages claim.
- Health information stays in a firm-controlled tool. Check ASCR r 9, APP 11, and whether any disclosure would be a notifiable breach under the Privacy Act 1988 (Cth).

## Authorities

- [Health Complaints Commissioner, Make a complaint](https://hcc.vic.gov.au/make-complaint)
- [Health Complaints Commissioner, About complaints](https://hcc.vic.gov.au/public/about-complaints)

## Official form

[Official form](https://hcc.vic.gov.au/make-complaint)

## Where this comes from

The official form is published by hcc.vic.gov.au; this page is a completion guide. Last checked on 2026-10-23.

## Full text and drafting notes

The full text and the drafting notes are not part of this public page. Signed-in firm accounts can read them at https://ailawframework.com/precedents/health-and-medical-law/form-vic-hcc-online-complaint and through the signed-in MCP connector https://ailawframework.com/mcp/firm.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*