---
title: "AFCA complaint: online form and downloadable complaint form"
url: "https://ailawframework.com/precedents/financial-services-regulation/form-afca-make-a-complaint"
type: "precedent"
site: "AI Law Framework"
id: "a28-form-afca-make-a-complaint"
area_id: "A28"
kind: "form"
ai_level: "yellow"
version: 1
task_ids: ["A28-X20261018-1", "A28-X20260927-3", "A28-X20260927-10"]
law_stated_as_at: "2026-10-22"
---

# AFCA complaint: online form and downloadable complaint form

> Link to AFCA's general complaint routes. The make-a-complaint page covers online, email, phone and a downloadable form, for members' financial-firm complaints.

Canonical page: https://ailawframework.com/precedents/financial-services-regulation/form-afca-make-a-complaint  
Law stated as at: 2026-10-22

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

- Kind: Form. A form to complete, or a guide to completing an official one.
- Practice area: [Financial Services Regulation](https://ailawframework.com/precedents/financial-services-regulation.md)
- Jurisdictions: Commonwealth
- AI level: Yellow. You and the tool draft together, with you directing. You check every statement you rely on.
- Law stated as at: 2026-10-22
- Status: Maintained. Checked on 2026-10-22 against the official form at afca.org.au and the 2 authorities it cites, for Commonwealth.

## When to use it

Use when a complaint is lodged with AFCA about a member firm, including credit, banking deposits and payments, or investments and financial advice. Insurance-claim and superannuation complaints already have their own guides.

## Used for these tasks

- [Respond to an external dispute complaint for a financial firm](https://ailawframework.com/practice/financial-services-regulation/respond-to-an-external-dispute-complaint-for-a-financial-firm.md)
- [Draft the internal dispute resolution response to a complaint](https://ailawframework.com/practice/financial-services-regulation/draft-the-internal-dispute-resolution-response-to-a-complaint.md)
- [Take a staff account of the events for a complaint or dispute file](https://ailawframework.com/practice/financial-services-regulation/take-a-staff-account-of-the-events-for-a-complaint-or-dispute-file.md)

## How AI may be used

Yellow. A tool may compare a working note with the current official form and list what is missing. The lawyer downloads the form, completes it and lodges it.

**AI may:**

- List the facts and documents the official page says to have ready.
- Compare a working checklist with the current downloaded form and mark gaps.
- Prepare a filing note that quotes only what the official page says.

**AI must not:**

- Do not copy the official form into a new document or file a retyped version.
- Do not invent a form number, fee, time limit or rule that is not on the official page.
- Do not draft, settle or sign an affidavit or other sworn evidence.
- Do not lodge the form or tell the client it has been filed.

**The lawyer checks:**

- The page says to raise the complaint with the financial firm first.
- Confirm the firm is an AFCA member. The page links a member search.
- Online lodgement is at the address the page gives. The downloadable form can go by email to info@afca.org.au or by post.
- The page lists circumstances where AFCA might not help, including an existing court decision, the rules, time limits, and a non-member.

## Authorities

- [Make a complaint to AFCA.](https://www.afca.org.au/make-a-complaint)
- [AFCA forms page, downloadable complaint form.](https://www.afca.org.au/about-afca/forms)

## Official form

[Official form](https://www.afca.org.au/make-a-complaint)

## Where this comes from

The official form is published by afca.org.au; this page is a completion guide. Last checked on 2026-10-22.

## Full text and drafting notes

The full text and the drafting notes are not part of this public page. Signed-in firm accounts can read them at https://ailawframework.com/precedents/financial-services-regulation/form-afca-make-a-complaint and through the signed-in MCP connector https://ailawframework.com/mcp/firm.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*