---
title: "Client safe-contact instructions and consent form (family violence matters)"
url: "https://ailawframework.com/precedents/family-violence-and-protection-orders/client-safe-contact-instructions-consent-form"
type: "precedent"
site: "AI Law Framework"
id: "a53-client-safe-contact-instructions-consent-form"
area_id: "A53"
kind: "form"
ai_level: "yellow"
version: 1
law_stated_as_at: "2026-10-18"
---

# Client safe-contact instructions and consent form (family violence matters)

> Form recording how, when and where the firm may contact a client at risk of family violence: safe phone, email and post, code words, what may be left in messages, who may be told, and what to do if contact fails.

Canonical page: https://ailawframework.com/precedents/family-violence-and-protection-orders/client-safe-contact-instructions-consent-form  
Law stated as at: 2026-10-18

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

- Kind: Form. A form to complete, or a guide to completing an official one.
- Practice area: [Family Violence & Protection Orders](https://ailawframework.com/precedents/family-violence-and-protection-orders.md)
- Jurisdictions: Australia, New South Wales
- AI level: Yellow. AI can help in set ways. A lawyer checks specific points before use.
- Law stated as at: 2026-10-18
- Status: Maintained. Checked on 2026-10-18 against the 4 authorities it cites, for Australia and New South Wales.

## When to use it

Complete at the first appointment in any matter where the client has experienced, or is at risk of, family or domestic violence, and before the firm sends any letter, email, text or bill. Review it whenever the client moves, changes phone or separates further. It sits with the safety screening checklist in this library.

## How AI may be used

The form is a fixed firm template completed with the client; AI may set up the matter-system fields and reminders from it but must not hold the safe contact details or decide what is safe.

**AI may:**

- Convert the completed form into matter-system flags and contact rules, for a person to check against the signed form
- Draft a reminder to the file owner when the review date arrives
- Check outgoing correspondence lists against the recorded safe channels and flag any mismatch for a person to resolve

**AI must not:**

- Must not hold or process the client’s address, safe phone number, safe email or code word in any AI tool
- Must not send, schedule or auto-generate any message, invoice or survey to the client
- Must not decide that a channel is safe or override the client’s instructions
- Must not be connected to a shared calendar, email or messaging account that the other party could see

**The lawyer checks:**

- The form was completed with the client alone, without the other party or their associates present or listening
- Every automated message the matter system can send (texts, reminders, invoices, surveys, e-signature requests) has been switched off or pointed at the safe channel
- The client’s address is withheld from court documents and correspondence to the other side unless the client consents
- The review date is diarised and the form is updated when the client’s circumstances change

## Authorities

- [eSafety Commissioner, Tech-based domestic and family violence: 5 tips to reduce the risk of tech-based abuse (account security, location sharing, collecting evidence)](https://www.esafety.gov.au/women/reduce-technology-facilitated-abuse)
- [Crimes (Domestic and Personal Violence) Act 2007 (NSW) s 43 (protected person’s residential address not stated in applications or orders without consent)](https://legislation.nsw.gov.au/view/html/inforce/current/act-2007-080)
- [Crimes (Domestic and Personal Violence) Act 2007 (NSW) s 45 (publication of names and identifying information about children and other persons involved in proceedings)](https://legislation.nsw.gov.au/view/html/inforce/current/act-2007-080)
- [NSW Police Force, For support (Triple Zero (000); Police Assistance Line 131 444; 1800RESPECT 1800 737 732; NSW Domestic Violence Line; Kids Helpline 1800 55 1800)](https://www.police.nsw.gov.au/crime/domestic_and_family_violence/16_days_of_activism/16_days_of_activism_accordian/for_support)

## Full text and drafting notes

The full text and the drafting notes are not part of this public page. Signed-in firm accounts can read them at https://ailawframework.com/precedents/family-violence-and-protection-orders/client-safe-contact-instructions-consent-form and through the signed-in MCP connector https://ailawframework.com/mcp/firm.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*