---
title: "Product safety mandatory report checklist: death, serious injury or serious illness (2-day deadline)"
url: "https://ailawframework.com/precedents/competition-and-consumer-law/product-safety-mandatory-report-checklist"
type: "precedent"
site: "AI Law Framework"
id: "a29-product-safety-mandatory-report-checklist"
area_id: "A29"
kind: "checklist"
ai_level: "yellow"
version: 1
law_stated_as_at: "2026-10-18"
---

# Product safety mandatory report checklist: death, serious injury or serious illness (2-day deadline)

> Checklist for a supplier that learns a consumer good or product-related service may have caused a death, serious injury or serious illness: is it reportable, the 2-day deadline, who reports, what to submit, privilege…

Canonical page: https://ailawframework.com/precedents/competition-and-consumer-law/product-safety-mandatory-report-checklist  
Law stated as at: 2026-10-18

Site index for agents: https://ailawframework.com/llms.txt

Checklist for a supplier that learns a consumer good or product-related service may have caused a death, serious injury or serious illness: is it reportable, the 2-day deadline, who reports, what to submit, privilege and follow-up.

## Key facts

- Kind: Checklist. Steps or checks to work through and tick off.
- Practice area: [Competition & Consumer Law](https://ailawframework.com/precedents/competition-and-consumer-law.md)
- Jurisdictions: Australia
- AI level: Yellow. AI can help in set ways. A lawyer checks specific points before use.
- Law stated as at: 2026-10-18
- Status: Maintained. Checked on 2026-10-18 against the 2 authorities it cites, for Australia.

## When to use it

Use the moment anyone in a client’s business (customer service, social media, a repairer, an insurer, a retailer) hears of an incident involving a consumer good or product-related service the client supplied. Everyone in the supply chain has the obligation. If in doubt, report within the deadline.

## How AI may be used

AI may pull incident facts from complaint records into the checklist and calculate the deadline; the lawyer or product safety officer decides whether the incident is reportable and settles what is submitted.

**AI may:**

- Extract the date the business first became aware, the product, batch, injury and treatment details from the complaint, email or social media record
- Calculate the reporting deadline from the awareness date using the ACCC’s day-of-week table, for a person to confirm
- Search other complaint records for similar incidents with the same product, for the reviewer to assess

**AI must not:**

- Must not decide that an incident is not reportable, or that the injury was not serious
- Must not submit the report in the ACCC portal or contact the injured person
- Must not process the injured person’s health information in a tool outside the client’s approved environment

**The lawyer checks:**

- The awareness date is the earliest date anyone in the business learned of the incident, from any source
- The decision whether the injury was acute and required treatment by or under a nurse or medical practitioner is recorded with reasons
- Any reliance on an exception for incidents reportable to another authority is checked against reg 92
- The report was submitted by 11:59 pm on the deadline day, and similar incidents have been considered for a recall assessment

## Authorities

- [ACCC Product Safety Australia, Make a mandatory report (obligation of every supplier; reports confidential and not an admission of liability; criminal and civil consequences)](https://www.productsafety.gov.au/business/make-a-mandatory-report)
- [ACCC Product Safety Australia, When you must report an incident (2 days of becoming aware; caused or may have caused; foreseeable misuse; meaning of serious injury or illness; deadline table; exceptions under Competition and Consumer Regulations 2010 (Cth) reg 92)](https://www.productsafety.gov.au/business/make-a-mandatory-report/when-you-must-report-an-incident)

## Full text and drafting notes

The full text and the drafting notes are not part of this public page. Signed-in firm accounts can read them at https://ailawframework.com/precedents/competition-and-consumer-law/product-safety-mandatory-report-checklist and through the signed-in MCP connector https://ailawframework.com/mcp/firm.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*