---
title: "Consumer claim application about goods and services (NCAT Consumer and Commercial Division): completion guide"
url: "https://ailawframework.com/precedents/competition-and-consumer-law/form-ncat-consumer-claim-application"
type: "precedent"
site: "AI Law Framework"
id: "a29-form-ncat-consumer-claim-application"
area_id: "A29"
kind: "form"
ai_level: "yellow"
version: 1
task_ids: ["A29-T1-R13"]
law_stated_as_at: "2026-10-18"
---

# Consumer claim application about goods and services (NCAT Consumer and Commercial Division): completion guide

> Link to NCAT's consumer claim application with a guide to the dispute details, claim value, naming the respondent, stating the orders sought under Part 6A of the Fair Trading Act 1987, and lodging online.

Canonical page: https://ailawframework.com/precedents/competition-and-consumer-law/form-ncat-consumer-claim-application  
Law stated as at: 2026-10-18

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

- Kind: Form. A form to complete, or a guide to completing an official one.
- Practice area: [Competition & Consumer Law](https://ailawframework.com/precedents/competition-and-consumer-law.md)
- Jurisdictions: New South Wales
- AI level: Yellow. AI can help in set ways. A lawyer checks specific points before use.
- Law stated as at: 2026-10-18
- Status: Maintained. Checked on 2026-10-18 against the official form at ncat.nsw.gov.au and the 3 authorities it cites, for New South Wales.

## When to use it

Use when a consumer (or supplier) in New South Wales asks NCAT for orders about the supply of goods or services to a consumer, for example a refund, repair, replacement or payment of money. Motor vehicle claims have their own NCAT form.

## Used for these tasks

- [Map consumer-guarantee remedies for a goods or services dispute](https://ailawframework.com/practice/competition-and-consumer-law/map-consumer-guarantee-remedies-for-a-goods-or-services-dispute.md)

## How AI may be used

AI may check the application against the tribunal's form and the documents on file and draft the orders sought for the lawyer to settle; the lawyer checks every statement and order in each application before it is signed and lodged.

**AI may:**

- Check every part of the draft application is complete and the respondent's name and address for service match the documents
- Draft the orders sought, citing the section numbers the lawyer has identified, for the lawyer to settle
- Index the supporting documents (agreements, notices, receipts, photos, correspondence) with dates and sources
- Build a dated timeline of the agreement, payments, defects and complaints from the receipts and correspondence

**AI must not:**

- Must not decide which orders to seek or which section of the Act applies
- Must not write a party's statement of what happened in their own words, or any evidence that will be signed or sworn
- Must not sign or lodge the application

**The lawyer checks:**

- The claim is a consumer claim about goods or services (motor vehicle claims use the separate form)
- Respondent named by its correct legal name, with ACN or ABN, and address for service
- Total value of the claim calculated and supported
- Orders sought cite the sections of the Fair Trading Act 1987 the lawyer has identified, and the reasons explain why

## Authorities

- [Fair Trading Act 1987 (NSW) Part 6A (consumer claims)](https://legislation.nsw.gov.au/view/html/inforce/current/act-1987-068)
- [NSW Civil and Administrative Tribunal, Consumer claim application about goods and services (February 2024)](https://ncat.nsw.gov.au/documents/forms/ccd_form_consumer_claim_application.pdf)
- [Competition and Consumer Act 2010 (Cth) Schedule 2 (Australian Consumer Law: consumer guarantees)](https://www.legislation.gov.au/C2004A00109/latest/text)

## Official form

[Official form](https://ncat.nsw.gov.au/forms-and-fees/forms/consumer-and-commercial-division-forms.html)

## Where this comes from

The official form is published by ncat.nsw.gov.au; this page is a completion guide. Last checked on 2026-10-18.

## Full text and drafting notes

The full text and the drafting notes are not part of this public page. Signed-in firm accounts can read them at https://ailawframework.com/precedents/competition-and-consumer-law/form-ncat-consumer-claim-application and through the signed-in MCP connector https://ailawframework.com/mcp/firm.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*