---
title: "Pre-launch assurance and supervision checklist for client-facing AI tools"
url: "https://ailawframework.com/precedents/client-facing-and-access-to-justice-ai-tools/client-facing-ai-prelaunch-assurance-checklist"
type: "precedent"
site: "AI Law Framework"
id: "a43-client-facing-ai-prelaunch-assurance-checklist"
area_id: "A43"
kind: "checklist"
ai_level: "red"
version: 1
law_stated_as_at: "2026-10-17"
---

# Pre-launch assurance and supervision checklist for client-facing AI tools

> Go-live checklist for chatbots, intake assistants and self-help tools: scope and advice line, testing on real enquiries, escalation, privacy and security, consumer law, accessibility, named supervising lawyer and…

Canonical page: https://ailawframework.com/precedents/client-facing-and-access-to-justice-ai-tools/client-facing-ai-prelaunch-assurance-checklist  
Law stated as at: 2026-10-17

Site index for agents: https://ailawframework.com/llms.txt

Go-live checklist for chatbots, intake assistants and self-help tools: scope and advice line, testing on real enquiries, escalation, privacy and security, consumer law, accessibility, named supervising lawyer and monitoring.

## Key facts

- Kind: Checklist. Steps or checks to work through and tick off.
- Practice area: [Client-facing & access-to-justice AI tools](https://ailawframework.com/precedents/client-facing-and-access-to-justice-ai-tools.md)
- Jurisdictions: Australia, New South Wales, Victoria, Queensland, Western Australia
- AI level: Red. Keep AI out of the decisive steps. A lawyer does the work.
- Law stated as at: 2026-10-17
- Status: Maintained. Checked on 2026-10-17 against the 7 authorities it cites, for 5 jurisdictions.

## When to use it

Complete before any AI tool faces clients or the public, and again before each material change (new topics, new model, new data source, new channel). Keep the completed checklist on the AI tools register.

## How AI may be used

Lawyer-led. AI may help test the tool by listing transcript answers that look like tailored advice, missed escalations or data-handling gaps, but the supervising lawyer decides whether the tool is safe to launch.

**AI may:**

- From the script and a permitted sample of test transcripts, list answers that look like tailored advice, missed escalations and statements of law that need checking.
- Generate adversarial test prompts (for example urgent deadlines, distress, out-of-scope questions) for the test plan.
- Tabulate test results against the pass criteria the lawyer has set.

**AI must not:**

- Must not certify that the tool is accurate, compliant or ready to launch.
- Must not be given real client transcripts unless the tool and the purpose are approved for that data.
- Must not mark a statement of law correct without a lawyer checking the source.

**The lawyer checks:**

- Every statement of law in the tool's knowledge base has been checked against current primary sources.
- Every escalation trigger has been tested end to end, including out of hours.
- The supervising lawyer has signed off and the monitoring plan is resourced.

## Authorities

- [Legal Profession Uniform Law ss 10 and 11 (unqualified legal practice; representations)](https://legislation.nsw.gov.au/view/html/inforce/current/act-2014-16a#sec.10)
- [Legal Profession Uniform Law Australian Solicitors' Conduct Rules 2015 rr 4.1.3, 9, 36 and 37](https://legislation.nsw.gov.au/view/html/inforce/current/sl-2015-0244#rule.37)
- [Competition and Consumer Act 2010 (Cth) Sch 2 (Australian Consumer Law) ss 18 and 29](https://www.legislation.gov.au/C2004A00109/latest/text)
- [Privacy Act 1988 (Cth) Sch 1 APPs 1, 5, 8, 10 and 11; APP 1.7 to 1.9 (automated decisions, from 10 December 2026)](https://www.legislation.gov.au/C2004A03712/latest/text)
- [Disability Discrimination Act 1992 (Cth) s 24 (goods, services and facilities)](https://www.legislation.gov.au/C2004A04426/latest/text)
- [Statement on the use of artificial intelligence in Australian legal practice (Law Society of NSW, Legal Practice Board of WA and Victorian Legal Services Board + Commissioner, 6 December 2024)](https://lsbc.vic.gov.au/news-updates/news/statement-use-artificial-intelligence-australian-legal-practice)
- [National AI Centre, Guidance for AI adoption: foundations (six essential practices)](https://www.ai.gov.au/staying-safe-and-responsible/essential-ai-practices/guidance-ai-adoption-foundations)

## Full text and drafting notes

The full text and the drafting notes are not part of this public page. Signed-in firm accounts can read them at https://ailawframework.com/precedents/client-facing-and-access-to-justice-ai-tools/client-facing-ai-prelaunch-assurance-checklist and through the signed-in MCP connector https://ailawframework.com/mcp/firm.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*