---
title: "Terms of use and opening disclaimer for a client-facing legal AI assistant"
url: "https://ailawframework.com/precedents/client-facing-and-access-to-justice-ai-tools/client-chatbot-terms-and-disclaimer"
type: "precedent"
site: "AI Law Framework"
id: "a43-client-chatbot-terms-and-disclaimer"
area_id: "A43"
kind: "agreement"
ai_level: "yellow"
version: 1
law_stated_as_at: "2026-10-17"
---

# Terms of use and opening disclaimer for a client-facing legal AI assistant

> Website terms of use and the opening chat message for a law practice's AI assistant: it is AI, gives general information only, creates no lawyer-client relationship, handles urgent matters and data safely, and…

Canonical page: https://ailawframework.com/precedents/client-facing-and-access-to-justice-ai-tools/client-chatbot-terms-and-disclaimer  
Law stated as at: 2026-10-17

Site index for agents: https://ailawframework.com/llms.txt

Website terms of use and the opening chat message for a law practice's AI assistant: it is AI, gives general information only, creates no lawyer-client relationship, handles urgent matters and data safely, and preserves consumer rights.

## Key facts

- Kind: Agreement. A contract between two or more parties.
- Practice area: [Client-facing & access-to-justice AI tools](https://ailawframework.com/precedents/client-facing-and-access-to-justice-ai-tools.md)
- Jurisdictions: Australia, New South Wales, Victoria, Queensland, Western Australia, European Union, United Kingdom (England and Wales), United States
- AI level: Yellow. AI can help in set ways. A lawyer checks specific points before use.
- Law stated as at: 2026-10-17
- Status: Maintained. Checked on 2026-10-17 against the 6 authorities it cites, for 8 jurisdictions.

## When to use it

Use when a law practice deploys an AI chatbot or intake assistant on its website, portal or messaging channel. The terms support, but do not replace, proper scoping, testing and supervision of the tool: a disclaimer does not cure a tool that in fact gives tailored legal advice.

## How AI may be used

AI can adapt these terms to the tool's actual scope, data flows and jurisdictions, but a lawyer must confirm that every statement matches how the tool really works and that nothing excludes non-excludable consumer rights.

**AI may:**

- Tailor the scope, topics and jurisdiction sections to the tool's tested functions.
- Cross-check the terms with the collection notice and the vendor contract for data location and retention.
- Produce plain-language and accessible versions (for example Easy Read) for the lawyer to review.

**AI must not:**

- Must not draft liability exclusions that purport to exclude Australian Consumer Law guarantees.
- Must not describe the tool as able to give legal advice, assess prospects or calculate deadlines unless it has been designed, tested and supervised to do so.
- Must not publish the terms.

**The lawyer checks:**

- The terms match the tool's tested behaviour, escalation paths and data handling.
- The limitation clause preserves ACL rights and is not likely to be an unfair term.
- The supervising lawyer and complaints contact details are current.

## Authorities

- [Legal Profession Uniform Law ss 10 and 11 (prohibitions on unqualified legal practice and on representing entitlement)](https://legislation.nsw.gov.au/view/html/inforce/current/act-2014-16a#sec.10)
- [Competition and Consumer Act 2010 (Cth) Sch 2 (Australian Consumer Law) ss 18, 23, 29, 60 and 64](https://www.legislation.gov.au/C2004A00109/latest/text)
- [Privacy Act 1988 (Cth) Sch 1 APPs 1, 5, 8 and 11](https://www.legislation.gov.au/C2004A03712/latest/text)
- [OAIC, Guidance on privacy and the use of commercially available AI products (October 2024): public-facing AI tools should be clearly identified as such](https://www.oaic.gov.au/privacy/privacy-guidance-for-organisations-and-government-agencies/guidance-on-privacy-and-the-use-of-commercially-available-ai-products)
- [Legal Profession Uniform Law Australian Solicitors' Conduct Rules 2015 rr 4.1.3, 9, 36 and 37](https://legislation.nsw.gov.au/view/html/inforce/current/sl-2015-0244#rule.37)
- [EU: Regulation (EU) 2024/1689 (AI Act) art 50 (transparency for AI systems interacting with natural persons; applies from 2 August 2026)](https://eur-lex.europa.eu/eli/reg/2024/1689/oj/eng)

## Official form

[Official form](https://www.oaic.gov.au/privacy/privacy-guidance-for-organisations-and-government-agencies/guidance-on-privacy-and-the-use-of-commercially-available-ai-products)

## Full text and drafting notes

The full text and the drafting notes are not part of this public page. Signed-in firm accounts can read them at https://ailawframework.com/precedents/client-facing-and-access-to-justice-ai-tools/client-chatbot-terms-and-disclaimer and through the signed-in MCP connector https://ailawframework.com/mcp/firm.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*